EA_Mako

Hey @skysancc,

 

Currency is actually handled differently on Switch than other platforms due to certain requirements.

 

Both purchased and earned Apex Coins or Exotic Shards on Switch will only be available on Switch and cannot be used on other platforms. Similarly, if you earn/purchase those on other platforms, you wouldn't be able to use them on Switch unfortunately.

 

Exotic Shards were not yet released at the time Cross Progression was implemented so they're not included on the chart below, but that would fall into the same category as the Apex Coins.

 

CURRENCY

Apex Coins

P...

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Hey @scbuckwheat41,

 

If this wasn't something support was able to clear up during the account restoration, you may need to reach out to our Terms of Service team to have them review the ban itself.

 

They'll need to take another look at the circumstances of the ban and what activity was taking place, etc.

 

You can create an appeal with these s...

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Hey @Mirkata123bg,

 

While you're certainly welcome to provide feedback about the state of the game, that wouldn't be a reason to insult other players.

 

If someone else insults you, please be sure to report and then mute them rather than insulting back, as that would only open your own account up to be reported as well.

 

If you believe an action was placed on your account incorrectly, please feel free to ...

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@KingSauce97

Gotcha, if you remember an attached gamertag, our support team should be able to locate the account if you contact them with the link in my previous post.

You'll just need to verify some other information before they can make any changes if you don't have access to the registered email.

Hey @KingSauce97,

 

You can reach out to support to try and locate or verify an older account if you have any other details about the account that could help locate it.

 

We would need some details to try and help find the account, however. You can also just try logging into the ...

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Hey @KingSauce97,

 

Is there another email or account you may have used in the past?

 

Progress is stored on the EA Account level, not on individual platforms like PlayStation, Xbox, Steam, etc.

 

It looks like the account you're posting from was just created towards the end of last year, so if you've been playing since the start that progress would be on a different EA Account.

Hey @codexrun,

 

I'm not sure why support would redirect you here, I'm sorry for the runaround.

 

We cannot make any changes to accounts via the forums, which would include granting coins, verifying purchases, etc.

 

If you (and @JusticeBeav3rs) have not received Apex Coins that were purchased, our support team would need to look into that further.

 

They'll need ...

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Hey @IoIikiIIyou,

 

We wouldn't be able to help with a badge here on the forums, sorry.

 

For a situation like this it would be best to email ALGS League Operations at [email protected] per the ALGS rules here.

 

Be sure to contact them from the email address as...

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Hey @Darrio656,

 

You would not have this season's badge update by next week, no.

 

Badges for this season would be awarded the first time you log into the game next season.

 

Since they're awarded based on your highest rank, we don't give them out during the season as your rank may still change before the end.  

Hi @Darrio656,

Just to clarify, is this a ranked badge for a previous season, or are you saying the current season badge has not updated as you've gone up in rank?

 

Keep in mind badges are awarded at the end of a season based on your highest rank achieved during the season. They do not update live during the season.

Hey @jamore36,

 

Just as a heads up I've removed the attachments as they had a bit more information about the account(s) visible here and these are public boards.

 

Our support team would need to look into this further for you as we cannot make any changes to your account here on the forums.

 

If you haven't already, you can get in touch with these steps so they can take a look. 

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Hey @TSP_SmackEm,

 

While I understand you'd want to check every possible avenue, the only ones able to review or change an account ban would be our Terms of Service team. I'm afraid there is not another avenue to have a ban looked into further.

 

When it comes to actions applied for cheating for example, we'd be able to share the category of what took place and some general examples of what may qualify, but we wouldn't be able to provide any specific program names that resulted in the action being taken.

 

It looks like this ban was originally placed on the account a few years back. If you've been through multiple ...

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Hey @JAMER_STEAM,

 

If you haven't received any notification about a ban on the account, please get in touch with our Terms of Service team directly so they can review that action.

 

We wouldn't be able to provide any specific information here via the forums, but you can ...

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Hey @AstarrA1,

 

Sorry to hear about that rude interaction. As you've mentioned that is most certainly inappropriate language, and if reported we'll be sure to take the appropriate action.

 

Did you get a chance to report it in-game? We cannot take action on the forums so I've removed the attachments, but if you didn't get a chance to report in-game you can also ...

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Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hi @PortakalRengi123,

Based on what is said in the screenshot that appears to be incorrect.

Please reach out to support directly as they'll need to assist further from this point.

Hey @PortakalRengi123,

 

Thanks for the screenshots.

 

The error mentions that your Steam account is already linked to another EA account. That would be why you're unable to link it here.

 

I see you had started a live chat earlier, so you can try to resume the case from your case history page here.

 

Otherwise, it would be best to create a new case if you're having any issues accessing the account that's already linked with your Steam account.

  If you ... Read more

Hi @PortakalRengi123,

Can you take a screenshot of the error message you're seeing?

It doesn't matter which email you're using for the Steam account, all that would matter is whether your EA account has been linked to a different Steam account previously.

If you're not receiving verification emails, it may help to contact support directly so they can check into this further.

https://help.ea.com/help/faq/using-ea-help ... Read more

Hey @PortakalRengi123,

 

EA Play has a game list that may change from one platform to another, so the subscription is unique to the platform it was purchased on initially.

 

If you've picked up EA Play on Steam, you'll have access on Steam but not to the EA Play list on PlayStation, Xbox, EA app, etc.

 

You can check out the EA Play game list here to see what's available on each platform. 

 

As far as linking accounts, keep in mind you can only link one of platform to each EA account over its lifetime. If you had a different Steam account linked in the past...

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