EA_Mako

Hey @916b076f,

 

I'm afraid we're unable to review any account actions on the forums whatsoever. 

 

Our Terms of Service team has the final say in these matters, so if they've completed multiple reviews and declined to remove the ban, that is not something we're able to provide additional information about or change here either, sorry.

 

You would need to reach back out to the ToS team or review the initial email for any further clarification about the nature of the ban.

Hey @xvpro10,

 

You'll need to appeal any account actions with our Terms of Service team through the information here:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

 

We're unable to review any account actions wha...

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Hey @darkedgy,

 

If you open a new case and state that you'd like to make a complaint, the advisor will walk through that process with you.

 

You can find information on how to access your data here, or for any GDPR requests you'll need to speak with an advisor and they can...

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Gotcha @Strataios.

It does look like the build of Windows 10 that's installed is a couple updates out of date, can you make sure that's been updated as well?

Running Windows Update should help make sure the latest DirectX is installed as well which may help out.

Thanks for the update @Strataios.

Did you go through the clean boot process to do that, or had you just manually closed the other programs and services?

@Strataios 

Thanks for getting that attached, apologies for the late reply after a long weekend here!

 

This is actually showing some Windows errors related to Valorant and some gaming overlay programs. It may be worth trying to disable any overlays you may be using through programs like Discord or the Xbox Gaming overlay in Windows itself.

 

You can go through ...

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Hey @Nyancat1222,

 

We aren't able to address this on the forums, but if you reach out to an advisor they'll be able to check into this further with you. 

 

You'll need to have this ...

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@Waistlessaxe
And while that's generally the case, if there's particularly large volume for some reason it can take slightly longer.

If you're still not seeing those however, as mentioned we can definitely look into this further if you reach out to an advisor with the above info.

Hey @Waistlessaxe,

 

In some cases it can take up to 24 hours for transactions to fully process.

 

If you're still not seeing those coins on the account after that, please do reach out to an advisor so they can take a look for you, as this is not something we can review on the forums.

 

You'll need t...

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Hey @Lazarusopus2025,

 

I'm afraid we're unable to make any account changes on the forums, so if the account is linked to an email you're unable to access you would need to verify some additional account information so we can help get that updated. 

 

Please reach out to an advisor and they'll be able to take a...

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Hey @darkedgy,

 

I'm afraid we're unable to make any account changes or review these types of situations on the forums as we aren't able to verify or discuss any account information in a public space.

 

This will involve recovering the old account or verifying enough information for an advisor to be able to make those changes for you, so to do that you would need to reach back out and speak with another advisor.

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Hey @59600eb6,

 

I'm afraid we're unable to review any account actions on the forums. 

 

In this case you would need to reach out to our Terms of Service team again to have them take another look over the situation.

You should be able to check your ...

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Hey @94430f89,

 

If you've already submitted an appeal with these steps, that's definitely the right thing to do in this case. Those will go to our Terms of Service team to investigate the situation, and they'll reach back out to you via email as soon as that investigation is complete.

 

In the meantime, I would definitely suggest going through ...

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Hey @CrimsonSmok,

 

Generally if you're seeing the initial loading screen pop up but the game won't actually launch afterwards, there's a conflict with another program that may be preventing this from launching properly.

 

I would make sure you're running the game as an Administrator, then go through the steps over on this page to help make sure no other ...

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Hey @hyperchop,

 

Beyond the password reset, I would definitely suggest going through these security steps to make sure no one else may still have access to the account. 

 

Once you've done that please reach out t...

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Hey @4dhavoc, sorry to hear about that error. 

 

This may be worth going through some steps to reinstall the Easy Anti-Cheat client if it's not properly loading and is causing in-game issues as well at that point.

 

You can find some steps to do that over on the ...

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Unfortunately not, sorry @Made_Bademosi.

All in-game purchases are final and cannot be refunded or swapped for a different currency type.

This is a pretty old thread so I'll be locking it here to avoid continued necro-posting, thanks!

Hey @brandonryes,

 

Sorry to hear this has caused some concern for you! 

 

As you've figured out, reconnecting your PSN account to the original EA Account where that content was first earned is what you would need to do in order to get everything restored.

 

That's not something we're able to assist with via the forums, so you would just need to ...

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