EA_Mako

Hey @gaaraow!

 

Please reach out to our support team directly for this one. They'll be able to look over your account to verify this and help out with any missing content.

 

You can get in touch with them through the EA Help website, or if you prefer you can also speak with them over ...

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Hey there,

 

I'm afraid we're unable to address these types of issues on the forums directly, sorry.

 

If you've reached out via email and this still hasn't been fixed up, I'd recommend trying to use the live chat or phone callback channels instead if those are available.

 

That availability may change depending on your location and current time as well as the categories you select when creating a case, so making sure you use an option such as Orders  | Order not received would be the best bet for this particular situation.

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Thanks for this @ElLilWero!

 

I've edited your posts to remove any hints about how to perform this so we can avoid spreading it further for the time being.

 

The team is aware and looking into this, but I'll make sure they have all the information you provided, much appreciated!

Thanks for the reports, folks.

 

This is currently being looked into and we should hopefully have an update soon. Thanks for hanging in there in the meantime!

Hey @TofuDriver83,

 

There was a long-standing bug that caused older dive trails to still be available for some time.

This was recently fixed, so at this point you'll only have the dive trail for the highest rank you reached in the previous season, as well as the Series 1 & 2 dive trails if you had earned either of those back in Season 2 and 3.

You can read more about the original announcement here - ...

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@taughtbywinterz 

If you were actioned for swearing in-game, please don't repeat that on the forums.

 

This thread is also quite old and is being locked here to prevent further necroposting.

 

If you believe a penalty was applied incorrectly, please appeal here to have our ToS team review that situation, thanks.

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Hey @iYEETMEISTERr,

 

I'm afraid we're unable to review any account bans or suspensions on the forums, sorry.

 

I do see a reply was sent back to your latest appeal about 18 hours ago, in addition to multiple older replies as well.

 

If you've not seen those at all I would check through any junk, trash or spam folders in your email provider to make sure the email wasn't filtered to another location.

 

You should be able to check your case history here, but replies from our Terms of Service team once they've finished their investigation would be sent ...

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@Xubunnytwo 

 

Thanks for that incredibly detailed follow-up!

 

I'm glad to see you were able to locate the other location for that particular setting to get this cleared up, that's definitely good info.

 

@TacticHavoc 
You're welcome, happy to clarify!

 

Best of luck with the rest of the season. 

@TacticHavoc 

Each split includes a "soft reset" which will drop you 1.5 ranks. 

 

If you'd just hit Diamond IV before the split, that 1.5 ranks would drop you back to a Gold II to start the next split.

 

There is a bit more about Ranked here if you'd like to go thro...

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@TacticHavoc 

Thanks for clarifying!

 

That's good news in that case, as Season 12 is still ongoing so you wouldn't have received those rewards from the split just yet.

 

Once this season ends you'll get the trail and badge for the highest rank you reached in either split, congrats on hitting Diamond! 

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Hey @TacticHavoc,

 

Just to clarify, you mention this happened back during the Season 11 split. That would have been back in December of last year, is that right?

 

Or were you referring to the more recent Season 12 split from last month?

 

Do keep in mind you wouldn't receive those ranked rewards until the season ends, not just the split. You would then be able to use the trail for the next season.

 

If this happened with the split last month, you won't be seeing the rewards yet as the current season has not ended, however you should see them show up in-game with the upcoming season.

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Hey @prohunt3r117, I'm afraid that would be normal behavior.

Unless you had the Series 1 or Series 2 dive trail, the only one that will appear on the account will be whichever trail you may have earned in the previous season.

The link in my above post goes into a bit more detail about this as well.

@MEDIT8ANDMEDIC8 

Awesome, congrats on the dub! 

 

Glad to hear updating the DNS helped out here, thanks for the update!

@Salosieppo Thanks for letting me know which datacenters you're seeing this on!

Glad to hear you were able to get some good matches in after switching, best of luck finishing out the season!

@Salosieppo
That speed is great, though speed alone doesn't mean the connection is stable as well, which is more where problems generally arise when gaming.

That said, if you've already gone through all those troubleshooting steps including changing your DNS without seeing any change, repeating them likely won't have much impact.

Which data center do you usually connect to in-game?

Hey @Salosieppo,

 

From the video you've linked, it seems that your client has some pretty consistent connection errors appearing during the match. That could definitely be contributing to the issue here, as it looks like you're seeing a pretty high amount of latency as well.

 

I would start by going through ...

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Hey @MEDIT8ANDMEDIC8,

 

If you're seeing this amount of lag even in arenas and when there are only a few other teams left, we may want to try going through some other troubleshooting to see if there's any change.

 

The situation you're describing definitely isn't normal or how the majority of people are experiencing the game so we'll want to check and see if ...

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Hey @HoMe_Gam1Ng,

 

While you may have had a particular name for some time, it's likely that this was just recently reported and brought to our attention.

 

If you feel the action was applied incorrectly you're welcome to appeal again, though if the name ...

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Hey @RafMySimons,

 

This form would be the only alternative to reporting someone if you hadn't gotten the chance to do so in-game. 

 

If you're not getting that to submit properly, it may help to clear y...

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