EA_Mako

Hey @tebsin1,

 

I would definitely start by going through these security steps to be sure that anyone else that was in your account no longer has access to it.

 

After that please ...

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Hey @Akkot1r,

 

I've edited your post to remove those email addresses. Please be cautious when providing any information like that as these are public forums visible to everyone.

 

We're unable to assist with this type of account issue on the forums directly. In this case you would need to reach out to our Terms of Service team to have a ban reviewed. You can do that with the steps in this link:

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Hey @VBIII32,

 

While you may be using the same email for your Xbox and PSN accounts, that isn't automatically the email used for your EA Account as well. 

 

You'll be prompted to log into an EA Account the first time you play any EA game on that platform. If you're seeing repeated prompts to change your password that don't go away when you update your account password, it's likely you have a couple different EA Accounts and you'll need to reset the password for a different, older account instead of the one you've been using.

 

You can check this by logging in ...

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Hey @UselessMailbox,

 

The ban history page there shows specific types of account actions, so not all in-game bans or suspensions will appear there. Sorry for the confusion!

 

Glad to hear you were able to get the EA Account itself unlocked. I'd definitely go through these security steps in that case as well, just to be sure no one else that had ac...

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Hey @Ffvcxxe,

 

I'm afraid we're not able to provide information about or review a suspension or ban via the forums, sorry.

 

For this you would want to reach out to the Terms of Service team so they can take another look over the account activity and the action. They'll review what happened and reach back out via email once the investigation is complete.

 

You can find the steps to do that here: 

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Hey @snarling23,

 

This is something we're still investigating, but in some cases removing any animated banners you have equipped can help out as a temporary workaround.

 

It may be worth checking through the characters you play and swapping to a common or rare banner to see if that stops these freezes for you in the meantime. 

Hey @esteghlal443,

 

Any account actions will need to be appealed with our Terms of Service team. I'm afraid that's not something we can review or look into further on the forums.

 

If you haven't already, please create an appeal so our ToS team can review that for you. They will reach back out via email as soon as their investigation is complete. 

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Hey @Grandanara,

 

The ban history page shows specific account actions, but not all in-game bans or suspensions will appear there, sorry for any confusion.

 

You can still appeal a ban using the steps below and our Terms of Service team will take a look and get back to you via email.

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/  

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Hey @Luuchini,

 

Our Terms of Service team would be the ones able to make changes to an account action and ultimately they have the final say with these situations.

 

You're welcome to file another appeal to have someone else from the ToS team take another look, but if they've reviewed this multiple times and said they won't be changing the action, I'm afraid it's not something we'll be able...

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Hey @ADKSkylark,

 

Appeals are not available through any live chats or callbacks I'm afraid, no. Appeals are only handled by our ToS team and a chat or callback advisor would just send a case up to their queue for investigation. 

 

Due to the investigation portion and that these are handled in the order in which they were received it's not something they're able to do live, sorry.

 

You're definitely welcome to resubmit your appeal and a different member of ToS will take a look again, but they won't be able to provide any specifics regarding the detection methods.

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Hey @ADKSkylark,

 

I'm afraid we're unable to review account actions like this on the forums. 

 

Do note that the ban history page shows specific types of account actions, but won't display all in-game bans. Sorry for any confusion that caused.

 

If you've ...

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Hey @R-99_Busted,

If our Terms of Service team has investigated this multiple times and decided not to remove the ban after reviewing our records and information about the situation, I'm afraid that's not something we'll be able to change or address either.

Those types of cases are directed to appeal through our Terms of Service team because they have the capability to see what happened and review the account further. Ultimately our ToS team has the final say in these matters and we're unable to address these via the forums.

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Hey there,

I see you've already sent in a case to have our ToS team look into this further, so you'd need to wait to hear back from them in this situation.

Hey @Bekarell,

If you've already created a case to have this looked into, our ToS team will review the account and reach back out via email as soon as that investigation is complete.

Thanks for the patience while we're taking a look!

Hey @Rectlyy,

 

In this case you'd still need to reach out to our Terms of Service team to have them take a look at this further.

 

If you haven't already done so, you can appeal through the steps over on this page to get started with that process. 

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@Mortaug27

Just to be clear, this is not guesswork on the part of our ToS team. Our team is able to see what triggered a ban, though I'm afraid that's not information they're able to provide as it can help individuals that try to get around our detection methods.

As a result we wouldn't be able to share any specific program names, though actions of this nature would be due to a violation of the Rules of Conduct which can be found here: ... Read more

Hey @Mortaug27,

 

While I can understand you disagree with the results of those investigations, you have not been receiving automated responses.

 

Each of your appeals was reviewed by a different member of our Terms of Service team, who independently went through our records to verify the action that was taken.

 

While certain replies may use a template, all these investigations were carried out manually by our ToS team. You'll see some standardized replies to ensure that the communications are consistent for those that find themselves in a specific situation, but that's not at all indicative that the sit...

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