EA_Mako

Hey @silowwzonmnk,

 

For any Apex Legends bans you'll need to reach out to our Terms of Service team. I'm afraid this is not something that can be reviewed on the forums.

 

You can create an appeal with the following steps if you haven't already done so:

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/  

 

Please also keep in m...

Read more

@Falcon-burned @IXpireXI 

 

You can submit a ticket to appeal this with our Terms of Service team using the steps in this link:

 

...

Read more

Hey @Xl974life,

 

I'm afraid we're unable to review or change any transactions on the forums.

 

For this you will need to reach back out to support directly so they can have another look over the situation. 

 

Since you mentioned already contacting a couple times, please be sure you've included these screenshots and then create a ...

Read more

Hey @FIIRESTARTER,

 

I'm afraid we're unable to review any account actions on the forums, sorry.

 

If you believe an action was applied incorrectly you'll need to reach out to our Terms of Service team to have this looked into again.

 

You can use these steps to create an appeal if you've not already done so, and our ToS team will contact you via email as soon as the investigat...

Read more

Hey @stefanneel,

 

Sorry to hear you've been having so much trouble just getting those coins to show up on your account.

 

I'm afraid we're unable to assist with this type of account related issue on the forums. 

 

I do see you've already created a few cases, and it looks we're still waiting to hear back about some additional information that was requested in your first case.

 

That will need to be provided to support before they can continue looking into this for you, so please take a look back through your cases to follow-up with the original reque...

Read more

Hey @65734528,

 

I appreciate you're trying to help a friend out here.

 

That said, only the account owner can appeal actions taken on their account, so I'm afraid this is not something that can be done on the forums or by you.

 

Your friend will need to speak with the Terms of Service team by appealing with the link below.

 

• https://help.ea.com/en/help/account...

Read more

Hey @deviplaysapex,

 

If the ToS team has reviewed the appeals numerous times and determined the action was correct, then I'm afraid that would be final. 

 

If you have new or additional information that was not originally included you're welcome to create a new appeal. Ultimately there are only so many times the same information can be reviewed while hoping for a different outcome, however.

Hey @deviplaysapex, thanks for the detailed post.

 

I'm afraid we are unable to review any account actions on the forums, so please be sure you've included any additional information when appealing this type of action, if you hadn't already done so. 

 

Please do keep in mind account reviews would be generally based on what took place on that particular account, so in that regard these are es...

Read more

@Smash5kirby 
No worries at all, glad you were able to locate your loot! 

Hey @Smash5kirby,

 

Not to worry, the game adds the items to your account immediately once the pack is opened, so even if something happens during the opening animation you'll still have received the contents of the pack.

 

I've noticed this doesn't always flag them as new items however, so if you're not seeing anything in your collection please feel free to ...

Read more

@Jackary5
Totally understandable.

There are a handful of skins that do require the base version to be unlocked before you can access the variant, afraid this would fall into that category.

You should be able to identify whether another skin is required by the name near the lock icon if a skin is unavailable.

Thanks for the feedback on that process.

Hey @Jackary5,

 

This Silver Fox skin is a variation of the Old Gold skin for Fuse.

 

You would need to have the Old Gold skin unlocked first in order to pick up this alternate version. Do you have that one already? 

@Yess453
Thanks for letting us know what fixed this up for you!

Hey @SIXTAPAJARA,

Which account(s) had you unlinked or re-linked in this case?

Are you still playing on the same platform, just a new account? Or is this a different platform as well?

Sorry @Vrayedx2, while that information is relayed before it allows you to continue unlinking an account and can be reviewed here, that's certainly left you in an unfortunate spot. 

 

It seems you've created an email case, so please keep an eye ...

Read more

@Vrayedx2 

Speaking with support to see what other options they may have would be the best bet here. The 6-month cooldown can't be removed at this time, but they may have an alternative depending on the situation.

 

If you've already created a case they should be in touch shortly, though if you prefer you can also speak with them over Twitter or ...

Read more

Hey @Lunadysania2,

 

This thread is fairly old now that we're in Season 12, so it is being locked to avoid necroposting.

 

If you're having this issue again in the current season please feel free to create a new bug report here so we can gather some specific info to investigate further.

 

Aside from that as we're unable to address missing content on the forums directly you would need to reach back out to s...

Read more

Hey @C1CLouD,

 

Disabled accounts will typically require you to reach out to support to unlock after some verification.

 

I'd definitely suggest going through these steps, similar to what Asmodeus566 mentioned.

 

After that you can create a new case to ...

Read more

Hey @bc5000,

 

I'm also not seeing any cases created for this, so you may need to try again with a specific link.

 

Please be sure you've gone through these specific steps to appeal this ban with our Terms of Service team:

 

• https://help.ea.co...

Read more

I've not seen any updates just yet @Matteo90Fi, sorry.

That's certainly something we'll have more information about as the time gets closer, however.