EA_Mako

Hey @juicewrldisluv, are you not seeing the skin back in-game yet, or are you seeing it but can't equip it?

@Toydarian47 

That's awesome to hear! 

 

Thanks for coming back with the follow-up and enjoy! 

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Hey @xDXx_Wukong_xX,

 

We're unable to address any account bans or suspensions on the forums, sorry.

 

Please feel free to create an appeal and our Terms of Service team can check into this for you.

 

Once they've reviewed the situation t...

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Hey folks,

 

Thanks for hanging in there while this has been worked on, I know you're eager to be able to use the new skin.

 

We do have an upcoming patch to address this scheduled for later this week, so barring any unforeseen delays you should have access very shortly. I do appreciate the patience in the meantime!

Hey @AlecWoldt-YTLive,

 

The website shows specific types of account actions, but not all in-game bans or suspensions will be reflected there, sorry for any confusion.

 

I'd definitely suggest going through these steps just to be sure the account is secure and that no one else may have access to it. 

 

After that point please reach ou...

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Hey @fazeely318,

 

I would check through this article for more information on making sure the correct Steam and EA Accounts are linked.

 

If you're having trouble with that process or the wrong account is now linked, please reach out to an advisor directly so they c...

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Hey @ThatSanchez @2912680,

 

This particular skin is still disabled pending an upcoming fix, apologies.

 

I don't believe this will be included with today's update but it should be coming shortly, thanks for hanging in there. 

 

 

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Hey @2b5120a6,

 

As Asmodeus566 mentioned, I'm afraid we're completely unable to assist with account bans or suspensions on the forums.

 

While you're welcome to submit an additional appeal to our Terms of Service team, ultimately they have the final say when reviewing these types of situations.

 

If they've already declined to remove a penalty, that is not something we'll be c...

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Hey @xxkillajj,

 

This skin is temporarily disabled at the moment to fix a related issue causing the game to crash.

 

Once that is fixed you should find the skin in your collection normally, sorry for the confusion!

 

 

Thanks for attaching that info @Toydarian47!

 

Looking through this information I'm showing you have an integrated graphics card which is just under the minimum required cards here.

 

This benchmark site goes into a bit more deta...

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Hey @Toydarian47,

 

It definitely sounds as though your troubleshooting has been pretty thorough here.

 

If you're able to attach a DxDiag file that can give us a bit more information about what may be going on with these crashes, thanks! 

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@Cantalera
The progress is essentially saved on the EA Account side, even when linked to Steam.

You should see no change in that progress if you switch over to play through Origin. Resetting to an earlier state shouldn't be possible.

Hey @Cantalera,

 

Just to clarify, you would regain your progress if the same Steam account is re-linked to that same EA (Origin) Account, however you would not be able to link a different Steam account and essentially transfer progress from one Steam account to another.

 

Each EA Account can only be linked to one other account of each platform in its lifetime.

 

There is a bit more information about this process here: ...

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@JJ2693 
Happy to help! Have a great day as well and take care. 

Hey @JJ2693,

 

We wouldn't be able to assist with a refund for purchases made through the Microsoft shop, but if you're just trying to get those Apex coins added to the account we can certainly take a look there.

 

Please reach out to an advisor so they can take a look at the account with you, as this isn't something we're able to change via the forums.

 

You'll need to have this ...

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Hey @saltysockxd,

 

I'm afraid we're unable to review account bans on the forums, but our Terms of Service team can certainly take a look over the situation.

 

If you haven't already done so, please reach out to the ToS team with the steps here.

 

They'll investigate the account action and will reach back out via email once that review is completed, thanks! 

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Hey @Rytano,

 

If an account has been banned, this can only be reviewed by the Terms of Service team. I'm afraid that's not something we can look into or change via the forums.

 

We'd only be able to look into this at the request of the account holder, so your brother would need to appeal this ...

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Hey @NINJ4HBWOY,

 

This is likely due to the end of the ranked split today. That should drop you about 1.5 ranks as we're starting the last half of the ranked season.

 

You can check for more info about how Ranked works here, good luck in the new split! 

@xXHaloEpicXx Gotcha, and this was before going through the above steps, as it just started (somewhat) working?

Are you seeing any errors on those failed login attempts?