EA_Mako

Hey @VerexRazor,

 

Extremely long matchmaking times like this are often due to an account action such as this one.  

 

Afraid we're not able to adjust these on the forums at all, so please feel free to ...

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Hey @BOOSTER_SHOT_2,

 

We've seen some other similar reports of player names displaying like this in certain situations and we're looking into it!

 

This wouldn't be anything happening on your end or to your client, thanks for the post. 

Hey @Reaper1749,

 

I'm afraid currently Apex does not have cross-progression, so any progress you've made on PlayStation would be saved there and cannot be copied over to other platforms at this time.

 

This is something we're looking to have at some point next year, but in the meantime if you switch platforms that progress will all remain separate.  

@maxtdm1991 

If that purchase was made through Origin do feel free to reach out to an advisor directly so they can check and make sure you weren't charged if a transaction failed to go through.

 

If that did go through but you still have no coins to show for it, they'll be able to check into that as well.

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Hey @Toxiclown420,

 

I'm afraid we're not able to assist with this type of issue via the forums as we'll need to take a look at your account to help out with missing coins.

 

Please reach out to support directly for this so they can check into the account with you. If you prefer you can also speak with them over ...

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@GuGaLaQia @kwlioZ 

Hey there, I've merged your posts into this thread. I'm afraid this is an intended change and not a bug, please see the ...

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Hey @ElPolloZukulento,

 

That video definitely looks a bit choppy, sorry you're having to try and play like that.

 

Have you tried going through these steps to see if this is ...

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Hey @Id_is_in_use_II,

 

Thanks for the report. This is something we're aware of and hoping to fix with a patch next week.

 

 

If you're still running into trouble pinging items after that definitely let us know!

Hey @BlockfaceHD,

 

Typically when we've seen those types of messages in the past the times correspond to minutes: seconds rather than hours. That would put this one up at about 60 days.

 

Asmodeus566's mention of teaming is in relation to ...

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Hey @irongrid83,

 

Sorry to hear you still haven't gotten those Apex coins. Those typically shouldn't take longer than 24 hours to show up, if not sooner, so we can definitely take a look to see what's going on since you've been waiting nearly double that time.

 

We will need to verify some additional proof of purchase info for those transactions, so please be sure to have those screenshots available. 

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Hey @Azurebirdq, I've just moved your post into this thread since it's about the same topic.

 

Please see this post above  for more clarification on this situation, thanks! 

Hey folks,

 

Older dive trails disappearing is not actually a bug in this case, sorry.

 

Back in Season 4, dive trails were updated with the intent they would just remain on the account for the season after they were earned. There was a bug that's prevented this from happening which was recently fixed.

 

At this point the only dive trails would be from last season, or Ranked Series 1 and 2 (Season 2 and 3) if you earned those. 

 

This update was mentioned in the ...

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Hey @Sackenhack,

 

In this case I'm afraid the bug is that these dive trails were left on accounts longer than initially intended. 

 

Since Season 4, dive trails were only intended to remain on the account for the season after they were earned, so you'd be able to show them off and use them the next season, but would need to hit that rank again the following season to get the new version.

 

At this point the only dive trails would be from last season, or ...

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Hey @CruG1074,

 

This is on our radar and should be fixed up with a patch next week.

 

 

 

Thanks for making sure we were aware of the issue!

Sorry for the late reply @Superstan47, just wanted to be sure you were able to get in touch with an advisor.

 

If you haven't already done so, you should be able to create a case with the link in the initial post, also attached below:

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If that's still not letting you login afterwards, please reach out t...

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@Superstan47
If you're still not able to log in, I would reach out to an advisor so they can take a look over the account to see what else may be causing that to happen.

@Superstan47
This link will let you update that information, though you'll need to be able to log into the account to do so.

https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/#updateinfo

If you're unable to log in or reset your password through those steps, you'll need to reach out to an advisor with the link in my previous post for further assistance. ... Read more

Hey @Superstan47,

 

If you're having trouble signing in you can try updating your login info with these steps.

 

If that's still not letting you login afterwards, please reach out to an advisor so they can look through the accou...

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Hey @ArenasRankPred,

 

Sorry to hear about the trouble you've had with this issue, especially when you were trying to bring that kind of language to our attention.

 

Our ToS team is taking another look to get this cleared up and should be reaching out to you shortly with an update. 

 

Thanks for letting us know, please keep an eye out for that email!

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Hey @916b076f,

 

I'm afraid we're unable to review any account actions on the forums whatsoever. 

 

Our Terms of Service team has the final say in these matters, so if they've completed multiple reviews and declined to remove the ban, that is not something we're able to provide additional information about or change here either, sorry.

 

You would need to reach back out to the ToS team or review the initial email for any further clarification about the nature of the ban.