EA_Mako Dev Tracker | devtrackers.gg

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21 Jan 19:40 EA_Mako on Support Forums - Thread - Direct

Hey @opdjnh,

Can you try going through these steps to clear the cache files from Origin itself?

This can sometimes fix similar issues so give that a try and let me know how it goes, thanks!

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20 Jan 16:38 EA_Mako on Support Forums - Thread - Direct

Hey @zawarduoismin,

Based on what you mentioned here it sounds as though you've linked your PSN account to a different EA Account and not the same one as before, right?

This would be why you're now missing everything you had earned earlier. That progress is saved to the EA Account where it's first earned, so ...

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19 Jan 22:46 EA_Mako on Support Forums - Thread - Direct

Hey @fishtaaco,

We're unable to review any account actions on the forums.

Please submit an appeal with our Terms of Service team if you haven't already done so and they'll be able to take another look at this ban for you.

https://help...

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19 Jan 20:49 EA_Mako on Support Forums - Thread - Direct

Hey @0cc5677e,

I'm afraid we're unable to review any account actions on the forums.

Our Terms of Service team is the only route to appeal an action if you believe that was taken incorrectly, using the following steps:

https://help.ea.com/en/hel...

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19 Jan 20:24 EA_Mako on Support Forums - Thread - Direct

@354646846450

Excellent, glad to hear that worked out.

Best of luck in-game!

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19 Jan 18:11 EA_Mako on Support Forums - Thread - Direct

Hey @HuyaTV_TifFanNy,

We're unable to review or change any account actions on the forums, sorry.

You would need to contact our Terms of Service team with these steps for a ban to be reviewed.

If you have already created multiple appeals and our ToS team has declined to remove the ban, that would be final and not something we can change here either I'm afraid.

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18 Jan 19:09 EA_Mako on Support Forums - Thread - Direct

Hey @354646846450,

Assuming these are the privacy settings you've checked through, that should allow others to find you using those methods.

Are you able to add your friends at all instead?

Another option would be using the EA Desktop app to accept/send friend requests using the EA ID or your selected username in that app, then signing back into Apex via Steam to check that ...

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15 Jan 22:52 EA_Mako on Support Forums - Thread - Direct

Hey @Dritont,

It looks like the Xbox account linked to your current EA Account was just recently linked.

Have you unlinked or switched the linked accounts recently?

If so, you would just need to re-link the original account to restore access to your items.

If you run into any issues with that process please ...

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15 Jan 16:45 EA_Mako on Support Forums - Thread - Direct

Hey @meloneywhite,

We're unable to assist with this type of request on the forums, sorry.

Please reach back out to support to look into this further.

You will need to provide specific screenshots ...

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15 Jan 15:58 EA_Mako on Support Forums - Thread - Direct

Hey @QuipsDefaux,

Thanks for including that DxDiag file!

Taking a look through the errors showing up there I am seeing a number of Windows errors and some additional program or process crashes. Addressing those may help out, so let's try a couple other steps here.

If you haven't already done so, running the ...

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15 Jan 15:40 EA_Mako on Support Forums - Thread - Direct

Hey @olandoXD,

As iluminatethesky mentioned, at the moment Apex has cross-play, but not cross-progression. This does mean your collection is currently separate for each platform.

We should have more news about cross-progression coming to the game at some point this year. Keep an eye out here or on our social channels for more information once we have i...

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14 Jan 21:43 EA_Mako on Support Forums - Thread - Direct

Hey @hubter31103,

Any appeals are handled by our Terms of Service team, as we're unable to review accounts or make changes via the forums.

If you've had multiple appeals and the ToS team has declined to remove the ban in each case, I'm afraid that would be final and not something that can be changed, sorry.

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14 Jan 18:48 EA_Mako on Support Forums - Thread - Direct

Hey @Ardaihm,

If you're trying to reset the password for your EA Account itself, you can reach out to support directly.

They'll just need to verify a bit of information with you and should be able to help get that reset or updated afterwards.

They'll also be able to make sure the PSN you're trying ...

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14 Jan 15:25 EA_Mako on Support Forums - Thread - Direct

Hey @BeaterXBL,

If you've already attached these specific proof of purchase screenshots to your case, we should be able to help out with this.

If the screenshots you've attached are in a different format or show different information than what's requested at that link, you can head over to ...

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14 Jan 15:05 EA_Mako on Forums - Thread - Direct

@Synergy0909 Fair enough, as this thread is no longer about Apex and the original issue is not one we're able to address on the forums, this thread is now closed.

Have a great rest of your week folks.

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14 Jan 15:02 EA_Mako on Support Forums - Thread - Direct

Hey @dontditchmedan, if you've already submitted that appeal, you will absolutely receive an answer from the ToS team.

Please keep an eye out on your email as that's how they'll reach back out once their investigation is complete. Thanks for the patience!