EA_Mako

Hey there @XtrymRNG @coolkid9457,

 

If you did not receive your Apex Coins, you will need to ...

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@Iwanaburstepdad 

That may not be letting you open additional cases at this point due to the number of new cases that have been created recently.

 

The support team should reach out through one of the new cases you've created and will likely close the rest to keep the communication in one place.

 

At that point you should be able to continue the discussion through whichever case they reply to first, or resume the earlier chat. 

 

For now it's essentially a matter of waiting to hear back on one of those open cases, or try using Twitter or Facebook if those are options for you.

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Sorry to hear that's been such a hassle @Iwanaburstepdad.

 

I see you've opened a number of different email cases, however this can delay replies especially if there's any missing information that needs to be verified before the advisors can continue to help out with this.

 

I do see you had one live chat that was working to get ...

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Hey @KurooSnippyLoki,

 

We are unable to make any changes to your account via the forums, sorry.

 

For this you would need to reach back out to support so they can take another look over the account to try to verify and correct this for you. 

 

If you prefer you can also speak with them over ...

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Hey there, this thread is quite old and is being locked here to avoid further necroposting.

 

Feel free to create a new thread instead if you're looking to discuss something but there isn't a more recent topic on the subject. Thanks!

Hey @bhoppy123272,

 

It looks like you've already submitted an appeal with our Terms of Service team, which is great.

 

At this point you'll just need to wait to hear back from them regarding the account action as it's not something we can otherwise change from the forums, thanks! 

Hey @majestyye,

 

I'm afraid we are unable to review or change any account actions on the forums. For this you will need to speak with the Terms of Service team again, as they're the only team able to review this further.

 

I have edited out the website li...

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Hey @Firekiid11,

 

If you're getting a message about expired credentials, that should mean you just need to reset the password for the EA Account currently linked to that console.

 

Please try these steps to reset the password for the EA Account, then ...

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Hey @CRIMSON_PLT!

 

Packs that guarantee a specific rarity item will typically guarantee that level or better. 

 

In this case if you were guaranteed a purple or better item, that legendary would be what you received in that slot. Congrats on the legendary! 

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Hey @Destiny1684,

 

I'm afraid we are unable to review or change any account actions on the forums.

 

If you believe an action was taken incorrectly, please be sure to create an appeal with these steps and our Terms of Service team will have a look.

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Hey @LEGACYJR7, were you having a similar issue getting coins to show up on your account?

 

If so, please follow the steps in this earlier post so our support team can take a look and help out, thanks! 

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@bershs 

Fortunately this isn't on you to prove, our Terms of Service team will have the records at their disposal to take a look at what happened when an action is appealed so don't fret too much in that regard. 

 

You'll just need to make that appeal which you've already done, so from that point it would be a matter of waiting to hear back. That 30 days is the maximum it would typically take, but you should be hearing back substantially faster since we don't have a particularly high volume of those requests currently.

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@bershs 

Here on the forums we cannot provide any information about what led to the ban, sorry.

 

Only the Terms of Service team is able to do so, so if you've created an appeal using these steps you would simply need to wait and hear back from them.

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Hey @bershs,

 

I would also suggest going through these security steps to re-secure the account as best you can in the meantime, in that case. 

 

That should help make sure no one else may have access to the account while this is being looked into.

 

If you've already created an appeal with the steps in my prior post our Terms of Serv...

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Hey @bershs,

 

You should have received an email with a bit more detail about any account action as well, so I'd definitely check your email filters and the spam/junk/trash folders to make sure that wasn't missed.

 

Aside from that I would reach out to our Terms of Service team with these steps so they can take another look at the situation and provide a bit more information regarding that a...

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Hey @nakorimena,

 

I'm afraid we're not able to review or change any account details on the forums.

 

If you're having trouble with an account link please reach out to support directly so they can take another look over the account with you, thanks! 

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Thanks for the reports and details about this, everyone.

 

I don't have any additional details to share at the moment, but this has been passed along to be investigated further.

Hey @Nonfold,

 

If you've not played for the past month, it sounds like you've just missed the rank split that took place last week. 

 

That would have dropped your rank back down a bit, and we had also lowered the RP entry cost across the board.

 

You can read about those ranked changes back in these patch notes, thanks!

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Hey @BeachBruh8601,

It sounds like there may have been some miscommunication there, as there certainly aren't 30 pieces of proof required to assist with a situation like this.

The link above shows the specific 3 - 4 screenshots that are needed, however you would need to speak with support regarding any alternatives as this is not something we can look into on the forums.

Hey @BPoff71!

 

While you may have just enough time to craft between damage ticks if you're quick, there should be an in-game setting you can toggle to give yourself more time, aside from having to use a heat shield.

 

You should be looking for this one, can you double-check to make sure this is set to Off? This applies both to damage from other players as well as the ring, so this should help out.

 

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