EA_Mako

Hey @GoodSoup23!

 

As you mentioned cross-progression is currently not in the game, though that is something that was previously slated to arrive at some point later this year.

 

We don't currently have any additional details on this, though once we have an update we'll be sure to share that.

 

I'd definitely keep an eye on Respawn's Twitter page and ...

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Hey @qtAIRz,

 

Sorry to hear about the trouble you're running into with this.

 

I do see you had mentioned you've already reached out to support about this once, however it does look like the account may have been previously disabled due to someone else gaining access a while back.

 

If you've already gone through ...

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Hey @Gliinn_,

I'm afraid we're not able to review any bans on the forums, sorry.

Please reach out to our Terms of Service team using the link in my previous post and they'll be able to check into this for you.

Hey @babusthegod,

 

If this ban appeared during a period when you weren't playing, I would definitely suggest going through these security steps to make sure no one else may have access to the account.

 

Once you've gone through the steps you're able to try, please ...

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Hey @FoulScooby,

 

We're unable to make any changes or adjustments to your account via the forums, sorry.

 

Please be sure you have these proof of purchase screenshots available, then reach out to support directly ...

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Hey @Losserko,

 

We've seen a couple mentions of this lately. Can you try switching your console language to English and then reboot your system to see if there's any change? 

Thanks for making sure that was reported, @initialfear.

That will be investigated and we'll make sure the appropriate action is taken, though that's of course not a result we're able to share with anyone other than the account holder.

As far as your appeal, while it does state it may take up to 30 days, that is highly dependent on how many other cases are in the queue ahead of yours.

I don't have a more specific ETA available, but it should be substantially faster than that 30 day period currently. ... Read more

Hey @initialfear,

 

I'm afraid we're unable to review or otherwise expedite any appeals on the forums, sorry.

 

Please be sure you've reported players like that if you hadn't already done so in-game, as their ...

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Hey @aboodabokarak, I've moved your thread over to the Apex Legends section of our boards, and particularly the feedback section.

 

Thanks for taking the time to write this up!

Hey @Xubunnytwo,

This thread is a bit older and while you may be seeing this situation again, the underlying issue causing it may be different.

I'm locking this so we can make sure any reports or information we're receiving are new and can be passed along, thanks!

Please feel free to add a new post in a more recent thread such as this one: https://answers.ea.com/t5/Bug-Reports/Friends-List-Bug-Apex-Legends/m-p/11393394#M80395 ... Read more

Sorry @justboom01, we cannot make any changes to or discuss your account details on the forums.

I certainly don't mean to send you back and forth, but this is not something we're able to address here.

Hey @justboom01,

 

I'm afraid we're unable to review or change any account details on the forums, sorry.

 

If you've reset your password multiple times and are still getting that message, the account may be linked to a different email than you're expecting or there could be an additional issue that needs to be cleared up before the account is accessible again.

 

As we're unable to discuss any account details on the forums, you will need to ...

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Hey @294828,

 

Your account progress is saved to your EA Account, so as long as you're not unlinking your Steam and EA Accounts your progress will not be lost.

 

That is true whether you're moving or even uninstalling the game itself. 

 

I would reach out to ...

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@Kevinsk1r 

Excellent, that's great to hear, thanks for dropping back in with the update!

 

Glad you were able to get back in, enjoy the event! 

Right @Kevinsk1r, I was just making sure you weren't using a VPN separately, thanks for clarifying.

 

Which location do you normally connect to on the initial login screen?

 

As you're mentioning not even seeing Control again (it is back for the current event) or loading the store, this is sounding like you may be stuck on an older version of the client perhaps.

 

I'd try clearing your cache ...

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Hey @Kevinsk1r,

 

I see you've mentioned trying multiple servers, but what is the location you normally use? Do you use a VPN or proxy at all?

 

GIven the other steps you've already tried, I would definitely suggest going through ...

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Thanks for the update @Wraithy1901, glad to hear that did the trick!

Hey @Wraithy1901,

 

Can you try going through these steps to clear the cache files in the EA app? 

 

That can help out in situations like this where the launcher may not be properly recognizing the update's been completed.

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Hey @LittleMoose00,

 

I'm afraid in-game purchases cannot be refunded or reversed.

 

This would not be something we or the support team are able to help with, sorry. 

Hey @OfficercreaMM,

 

If you're unsure of the login information, please reach out to support directly.

 

They'll be able to try looking up the account with the information you do recall (such as your son's Xbox gamertag) so they can try verifying and updating that info as needed.

 

That is not somet...

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