EA_Mako

Great to hear it @BigFattMonkey!

I haven't made any changes to your account.

This charm has a different name in-game and sounds like it was there under this different name the whole time. I'm sorry for the confusion.

Since this appeared you shouldn't have any issues next time around, but feel free to reach out if you do run into any trouble.

@BigFattMonkey
The Ranger charm is called "Big Dog" in Apex Legends. Can you log into the game and see if you have the "Big Dog" charm?

 

@BigFattMonkey
Which charm are you trying to locate?

Hey @BigFattMonkey,

 

Sorry to hear you've had so much trouble finding this charm.

 

Just to be sure, this was the Ranger charm from last month, is that correct?

If so, can you check your charms for "Big Dog" instead? This one has a different name in-game so I'd like to be sure you don't have it under that name instead. Thanks! 

Glad to hear it @Zalar01HU, thanks for dropping by to give an update! 

Hey @Spexxee,

While we did have a period towards the beginning of the year where those appeals were taking substantially longer, those are well under control at this point and appeals should have a fairly quick turnaround time.

Aside from that I'm not quite sure what you mean by unprovoked reports in-game.

Reports would lead to an investigation of the account and, if it's found to have violated the User Agreement, an account action would follow.

If you ever feel an action was taken incorrectly, appealing it with our ToS team will be the only way forward as this is not something we're able to address on the forums, thanks.

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Hey @WO_TM_CALL_R301,

 

Thanks for calling this out! That does look more like the Retrocausality skin indeed.

 

We've passed that along to be looked into, appreciate the heads up here!

Hey @Spexxee,

 

If you haven't already done so, you'll need to submit an appeal through these steps to have this looked into. Afraid we're not able to bypass this or speed things along on the forums, sorry.

 

That said, an appeal being submitted now should be reviewed substantially faster than what you mentioned seeing previously, so if you've already submitted an appeal I would just keep an...

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@mailboxhed 

These can also take up to 24 hours to appear in some cases, especially if things are particular busy as with a season launch.

 

If those still haven't shown up after 24 hours please reach out to support with this ...

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@lDarkenzl
There was an earlier issue with certain ranked rewards not appearing properly, but that should be fixed now.

Let us know if you're still not seeing those after a restart, thanks!

@DaleFox2012
Are you seeing this show up correctly if you restart and check again?

There was an earlier issue with the correct rewards appearing, but that should be fixed now. Let us know if it's still not showing up!

Hey @Zalar01HU,

 

If you're relying on the account ban history page to say that you're not suspended, do keep in mind that it notes there are certain bans or suspensions that do not appear on that page.

 

 

If you're seeing a banned message in-game, there is indeed an account action not showing up on that page.

 

I'd definitely suggest going t...

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@alfacides
Excellent, glad to hear it. Thanks for the update and enjoy the game!

Hey @BTLive7,

 

If you haven't already checked out the latest patch notes, this issue should be fixed with the new season.

 

Thanks for the report! 

Hey everyone, 

 

Thanks for the reports! This should be fixed in the patch next week, feel free to check out the notes here:

https://answers.ea.com/t5/News-Game-Updates/APEX-LEGENDS-ESCAPE-PATCH-NOTES/m-p/10900439#M123

Hey @xxeckofuzzyxx,

 

If this has been over 24 hours and the coins still haven't appeared for you, you'll need to reach back out to an advisor to look into this further. I'm afraid we're not able to address account issues directly on the forums.

 

You'll also need a couple specific images of the ...

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@peppaju
We're not able to assist with this on the forums, as we can't verify any account information with you in a public setting like this.

You will need to reach back out to support if you'd like to look into this further.

Hey @peppaju,

 

I'm afraid we're not able to make any changes to account information on the forums.

 

We'd need to first verify some information about the account(s) in question, so for this you will need to reach out and try speaking with an advisor again.

 

You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over ...

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@Deer_G0D
Afraid there's no one else to speak to about this. If our Terms of Service team has declined to remove an account action after multiple appeals, that decision is final.

Any information they had provided via email would be all they're able to discuss about the matter.

You're welcome to check back through the emails, but this is not something we're able to provide more information about via the forums, so I'll be closing the thread here.