EA_Mako

Hey @imayclutch,

 

Typically an unlink will result in that progress and content being lost, regardless of whether you're staying on the same platform.

 

The only way to restore that content would be to re-link the original account as outlined here.

 

That is not something we're able to review on the forums, but do feel free to ...

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Hey @Anonymous,

 

I'm afraid we're unable to review or change any account information via the forums, sorry.

 

If you've tried resetting the password multiple times without any success, this sounds more like your PSN account is linked to an older or inactive EA Account.

 

At that point you would need to speak with support to locate and verify the account using your PSN before any changes can be made.

 

If they've been unable to verify the account or otherwise update the login or link information that's not something we'd be able to do either.

 

If you prefer you can also speak with them over ...

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Hey @lordrafaelgr,

There was a long-standing bug that caused older dive trails to still be available for some time.

This was recently fixed, so at this point you'll only have the dive trail for the highest rank you reached in the previous season, as well as the Series 1 & 2 dive trails if you had earned either of those back in Season 2 and 3.

You can read more about the original announcement here - ... Read more

Hey @BMO_btw_1,

 

A lengthy timer like this typically indicates a penalty was specifically placed on the account due to a violation.

 

We're unable to review these situations on the forums, so please feel free to create an appeal here.

 

Our T...

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@smerdiuh Definitely seems there may be another account out there! 

 

If you have any trouble getting signed in to check any potential accounts, be sure to ...

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Hey @smerdiuh,

 

Sorry to hear you haven't returned to find the progress you had earned previously, as that'd be pretty disheartening to say the least.

 

As you mentioned playing on Origin previously, your progress should still be saved, we'd just need to locate which account was used in the past.

 

Checking over your posting account, it appears Apex was just added for the first time so it wouldn't be this one that was played a year or two ago.

 

We won't be able to look into this too much on the forums as we would need to discuss some sensitive account information, so I'd suggest ...

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Hey @piyoleaf,

 

I'm afraid we're unable to review any account actions on the forums.

 

The account history page shows specific types of actions, but not all in-game suspensions or bans will appear here, sorry for the confusion.

 

For this you'll need to contact our Terms of Service team to appeal this action. If you haven't already done so, you can reach them using these steps...

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Hey @Zond4r_1,

Thanks for the report!

I do see the Triple Take version you recently got, though from what I'm able to see here that appears to be the first time this was added to the account.

I am showing the same Zeal skin was received for a couple other weapons previously however (PK, Devo).

Is it possible you're seeing the Zeal skin for various weapons?

Hey @cyber4l0w3r,

 

I'm afraid this is not actually a bug.

 

While you're able to link your EA and PSN accounts, Apex Legends does not currently have cross-progression.

 

Any progress you make is going to remain specific to the platform where that was earned until cross-progression is added to the game.

 

Last we heard that was set to happen some time later this year, though we don't have any further details on what that will entail just yet. 

Hey @AlexXd69yolo,

 

I'm showing our Terms of Service team has fully investigated this situation multiple times.

 

You should be able to review your case history here, but it may also be worth checking your email junk, trash, or spam folders if you don't recall receiving any of the emails they had sent out.

 

An email sent 22 days ago detailed the specific reason for this most recent ban, though it's not something that can be repeated on the forums.

 

 Please keep in mind that you are entirely responsible for any chat coming from your account, regard...

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Hey @mrtastic,

 

The ban history page shows specific account actions, so not all bans or suspensions will appear there currently, sorry for the confusion.

 

We're unable to review any account actions or make changes on the forums, but if you haven't already done so you can create an appeal to have our Terms of Service team review this situation again. 

 

The ToS team will reach...

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I'm afraid not, sorry @Clip4ik.

There is not a way to transfer your Apex progress between two different accounts.

Hey @up94arliuj5v,

 

In this case it would be best to reach out to support directly. 

 

They'll be able to work with you to try and locate the account based on your PSN ID or other older account information.

 

Since this will require verifying some account info before any changes can be made, I'm afr...

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Hey @Clip4ik,

 

Your progress is stored with the EA Account itself, however I'm afraid this cannot be transferred from one PSN account to another. 

 

Once you've linked a specific PSN account to the EA Account, you'd be unable to link a different one in the future or otherwise transfer that progress. 

Hey @HunterOn60Hz,

 

We are unable to review any account bans or suspensions on the forums, sorry.

 

For this you'll need to create an appeal with our Terms of Service team using these steps. 

 

They'll be able to investigate this for you a...

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Marked as solution for visibility

---

 

Thank you for all the reports on this error, everyone.

 

We're currently working to address this and hope to have a fix pushed out shortly, thanks for hanging in there while we're getting this cleared up.

 

 

Edit: 

Hey @Yeat-is-mid,

 

I'm afraid we're unable to review or change any account actions on the forums.

 

I am seeing that both of your prior cases received email replies however. You can view your case history here but may also want to check the junk, trash, and spam folders in your email provider to see if those earlier replies were perhaps missed.

 

Our Terms of Service team reviews all account actions and you can create an appea...

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Hey @keifkrusher,

 

If this purchase was made through Origin directly, you can try reaching out to support to speak with them about this issue. 

 

If the purchase was made on console you'll want to reach out to either Sony or Microsoft depending on where you play, as console purchases would go through their billing systems instead.

... Read more

Hey @ssuseminia,

 

If you've recently unlinked any other platforms from your EA Account this may result in a loss of progress.

 

In that case you'd simply need to re-link the same platform to restore your progress.

 

This is not something we're able to do via the forums, but if you're running into issues doing so please be sure to ...

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