EA_Mako

Hey @4dhavoc, sorry to hear about that error. 

 

This may be worth going through some steps to reinstall the Easy Anti-Cheat client if it's not properly loading and is causing in-game issues as well at that point.

 

You can find some steps to do that over on the ...

Read more

Unfortunately not, sorry @Made_Bademosi.

All in-game purchases are final and cannot be refunded or swapped for a different currency type.

This is a pretty old thread so I'll be locking it here to avoid continued necro-posting, thanks!

Hey @brandonryes,

 

Sorry to hear this has caused some concern for you! 

 

As you've figured out, reconnecting your PSN account to the original EA Account where that content was first earned is what you would need to do in order to get everything restored.

 

That's not something we're able to assist with via the forums, so you would just need to ...

Read more

@H4mm3r_H34D47 

If you're still running into any other issues you will need to reach out to an advisor directly so they can take a closer look at the account. I'm afraid that's not something we can do via the forums as they'll need to verify some additional account information to discuss specifics with...

Read more

Hey @Stygimoloch12,

 

Sorry to hear you've been having some trouble with this!

 

If you no longer have access to the email address that's currently linked to the account, you'll need to reach out to an advisor to get that updated.

 

They'll need to verify some account information before any changes can be made so I'm afraid this is not something we're able to do on the forums directly. 

... Read more

Hey @H4mm3r_H34D47,

 

As long as you're logging into the same EA Account on both launchers, that progress should be kept across the Origin/EA Desktop/Steam platforms.

 

The main reason this may be lost would be if you've recently unlinked tha...

Read more

Hey @lcy-TTV, given what you've tried and what @ryzxnez1 has mentioned here, going through the steps below on Flushing DNS and changing your DNS in particular would likely be the best bet.

 

This should walk you through updating those settings if you'd like to give that a try to see if it changes anything for you.

...

Read more

@Vention 

If you'd like to look into deleting your account entirely, I would be sure to check through the article here very carefully first. That will go into all the details of what's going to be affected by deleting the account instead of using a different email address for a new account. 

 

If you'd like to proceed with deleting the account after that point, please ...

Read more

Hey @Vention,

 

Sorry to hear that you had lost control of your main Steam account. That's certainly a pretty devastating blow for any gamer, aside from the issues that's caused with Apex here.

 

When it comes to unlinking and re-linking different accounts however, you can find all the details about this process here: 

https://help.ea.com/en/help/account/unlink-gaming-accounts-...

Read more

Great to hear it @BigFattMonkey!

I haven't made any changes to your account.

This charm has a different name in-game and sounds like it was there under this different name the whole time. I'm sorry for the confusion.

Since this appeared you shouldn't have any issues next time around, but feel free to reach out if you do run into any trouble.

@BigFattMonkey
The Ranger charm is called "Big Dog" in Apex Legends. Can you log into the game and see if you have the "Big Dog" charm?

 

@BigFattMonkey
Which charm are you trying to locate?

Hey @BigFattMonkey,

 

Sorry to hear you've had so much trouble finding this charm.

 

Just to be sure, this was the Ranger charm from last month, is that correct?

If so, can you check your charms for "Big Dog" instead? This one has a different name in-game so I'd like to be sure you don't have it under that name instead. Thanks! 

Glad to hear it @Zalar01HU, thanks for dropping by to give an update! 

Hey @Spexxee,

While we did have a period towards the beginning of the year where those appeals were taking substantially longer, those are well under control at this point and appeals should have a fairly quick turnaround time.

Aside from that I'm not quite sure what you mean by unprovoked reports in-game.

Reports would lead to an investigation of the account and, if it's found to have violated the User Agreement, an account action would follow.

If you ever feel an action was taken incorrectly, appealing it with our ToS team will be the only way forward as this is not something we're able to address on the forums, thanks.

... Read more

Hey @WO_TM_CALL_R301,

 

Thanks for calling this out! That does look more like the Retrocausality skin indeed.

 

We've passed that along to be looked into, appreciate the heads up here!

Hey @Spexxee,

 

If you haven't already done so, you'll need to submit an appeal through these steps to have this looked into. Afraid we're not able to bypass this or speed things along on the forums, sorry.

 

That said, an appeal being submitted now should be reviewed substantially faster than what you mentioned seeing previously, so if you've already submitted an appeal I would just keep an...

Read more

@mailboxhed 

These can also take up to 24 hours to appear in some cases, especially if things are particular busy as with a season launch.

 

If those still haven't shown up after 24 hours please reach out to support with this ...

Read more

@lDarkenzl
There was an earlier issue with certain ranked rewards not appearing properly, but that should be fixed now.

Let us know if you're still not seeing those after a restart, thanks!

@DaleFox2012
Are you seeing this show up correctly if you restart and check again?

There was an earlier issue with the correct rewards appearing, but that should be fixed now. Let us know if it's still not showing up!