EA_Mako

Hey @Awesomeyeet12,

 

This would be working normally for the time being, sorry for any confusion.

 

At the moment Apex does not have cross-progression, so if you switch to a new platform your progress would also be separate.

 

Any unlocks you had on your Switch will still be available there, but your Xbox account progress would be tracked separately.

 

We're still looking to get cross-progression implemented at some point later this year, but don't have any additional details on how that will work just yet. 

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Hey @jman200043,

 

Sorry to say we are completely unable to exchange or reverse any in-game purchases, including heirlooms.

 

If you ever run into an issue like something completely missing from the shop please be sure to report that here so we can investigate and get that fixed up, but after a purchase has already been completed like this I'm afraid that would be final. 

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Hey @SpankyVk,

 

Afraid we're unable to assist with missing content like this on the forums, sorry.

 

If it's been 24 hours since you purchased those coins and they still haven't appeared, you will need to contact support directly so they can take a look. 

 

Please be sure you have ...

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Hey @lostgamer3112,

 

If you're having this issue getting Origin to update the game, let's make sure Origin itself isn't running into any issues.

Since you've repaired Apex multiple times already, I'd next go through these steps to clear the Origin cache. 

 

That should clear a number of files that may be causing an issue here, so please give that a t...

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Hey @SilentMovezz,

 

If you're still not seeing this new batch of coins show up after that 24 hour period, please be sure you're including these proof of purchase screenshots when you ...

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@Inferno00Lv Excellent, glad to hear it!

Thanks for the update and enjoy the game!

Hey @Inferno00Lv,

 

Sorry to hear you've been having trouble with this since the update.

 

Just to clarify, can you try working through these troubleshooting steps to see if there's any improvement? In particular please be sure to check the steps to change DNS and see if that helps out. Let us know how that goes!

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Hey @mjzeus7777777,

 

I'm afraid we're unable to review or change any account actions on the forums.

 

Please reach out to support directly and they'll be able to take a closer look at your account to see what's caused this to happen, thanks! 

Hey folks,

 

If you'd opened a skin and are unable to locate or use it in-game at this point, please reach out to support directly.

 

We're not able to address missing content on the forums, but an advisor should be able to take a look at the account to verify what was opened, thanks!

Hey @SebiONEMANARMY,

 

While you'll need to link your PSN and EA Accounts to play on PS4, I'm afraid this does not transfer your progress between PS4 and PC. 

 

Cross-progression is currently not in the game, though this is something we're looking to include at some point later this year.

 

We'll have more details on how this works later on, but it...

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Hey @PuntyKiller,

 

I'm afraid the language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

 

• English
• ...

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Hey @llleandrooo,

 

I'd definitely suggest checking that you've added Origin and Apex as exceptions in any security programs as that could be impacting this download speed.

 

It may also help to ...

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Hey @TTV_Klixsy,

 

It looks like it's been well over 24 hours since this purchase and you still haven't seen those coins appear.

 

Please grab these proof of purchase screenshots and ...

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Definitely understandable @wo0z, though I'm afraid they wouldn't be able to treat your account any differently than the others in this situation.

I do appreciate the feedback about the escalation there and we'll pass that along, though it won't affect things this time around.

Hey @daddydomwlxxx,

 

These cases would be marked "Fixed" if our advisors have provided the correct information on multiple occasions and there's no alternative option to offer you.

 

You should be able to review your case replies on this page as well as via email, however once you've had multiple appeals declined by our Terms of Service team, this is no longer something that will be reviewed.

 

Ultimately there are only so many times they can review the same information while hoping to see a different outcome, so at this point that decision would be final and not...

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Hey @wo0z,

 

Any account penalties can be appealed with our Terms of Service team using these steps if you believe the action was placed incorrectly, however these are generally not removed if there was a violation.

 

You're welcome to appeal with the above link and the ToS team will reach back out via email when their investigation has been completed, but that's not something we can change ...

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