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Hey @Nortansz,
There were some issues connecting to the game following today's patch, but those should be cleared up at this point.
Please give that another try when you get a chance and let us know if things have changed, thanks for the patience!
Hey @Nortansz,
There were some issues connecting to the game following today's patch, but those should be cleared up at this point.
Please give that another try when you get a chance and let us know if things have changed, thanks for the patience!
Hey @Nortansz,
There were some issues connecting to the game following today's patch, but those should be cleared up at this point.
Please give that another try when you get a chance and let us know if things have changed, thanks for the patience!
Hey @IamDadKing,
I'm afraid we wouldn't be able to provide any specific confirmation on what programs would trigger a ban in Apex, however our Terms of Service team does review that information when investigating an appeal.
You're welcome to submit an addi...
Read moreHey @XSETLaden,
This is something that was most recently updated last month with the Emergence launch AMA on Reddit. You can see the reply chain here for the full context, but I've quoted the most recent update below as well!
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Next year.
...
Hey @xJaYenx,
To make sure we're on the same page here, it looks like there was some additional chat previously that's not appropriate to repeat here, so it may be worth checking through your emails just in case those were missed in the past. Those may help clarify the prior actions a bit more if there's further confusion.
Just to be clear, while certain replies may have templated responses, those are to ensure we're providing consistent and accurate information to people in specific situations. Each report is manually investigated by a separate member of the ToS team before any reply is sent out.
As ...
Read moreHey @SmirkingViper,
If the game isn't able to verify the Easy Anti-Cheat service, it may help to repair or reinstall EAC itself.
You can find some instructions to do that over on their website here:
Read moreHey @CleverThough,
Sorry to hear about the trouble you've run into getting this investigated again.
While we're not able to look into this directly on the forums, we definitely want to have that system available for players to have account actions reviewed if there was any concern that the action wasn't applied directly.
Just taking a look through the cases you've created recently, it looks like the case flip-flopping you mentioned here was because our advisors were trying to verify this account and see where the ban took place, as it appears you were contacting support from a completely separate account. They'd need to be able to verify which account you were having trouble with to look into this further.
If you'd l...
Read moreThanks for the post @98929873!
This is actually not a bug, but an intended change to Lifeline back at the beginning of the Legacy Update.
I've included the relevant part of the patch notes below, but you can see the full list here if you'd like!
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Hey @BankiAttis,
If you have the product key handy, you should be able to claim that with the steps outlined here:
https://help.ea.com/en/help/faq/redeem-product-and-promotional-codes/
That will register the game to your account, and from there you'll be ab...
Read moreHey @EDUTzZz,
I'm still not showing any cases created for this account. Are you creating those with the same account you're using to post on the forums?
You can also try reaching out to an advisor directly. While they cannot review an account ban in a chat or over the phone, they should be able to help get it to the ToS team as well.
...
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Hey @YSophieT,
This is not something we're able to investigate via the forums. Please be sure to submit an appeal with the Terms of Service team with these steps:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
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Read moreHey @SLYR_Komedy,
If you've created an appeal using the steps below, our Terms of Service team will absolutely take a look at this for you.
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
They do review every appeal, so if you haven't yet heard back please keep an eye on your email. We don't have a specific timeframe for you, but that ...
Read moreHey @monkey5240,
Unfortunately I'm not seeing any appeals submitted from this account.
If you can go through the steps below to create another one, our Terms of Service team can absolutely take a look for you.
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
We're not able to provide any information about that on the fo...
Read moreHey @Princersnk,
Using other buttons on your mouse should not be a problem, provided you haven't mapped any macros to them. As long as each button press is resulting in only one action in-game, that's typically going to be fine.
You should have received an email with a bit more information about any account actions that have been taken, so I would check through your spam/junk/trash folders to see if it may have been filtered there.
Aside from that you can appeal any actions using the information linked below, as that's not something we're able to review on the forums.
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Hey @flyfirefoxhd,
I've edited your post to remove those email addresses. This is a public forum, so please be cautious of what information you're posting as it's visible to everyone.
If you're running into any trouble accessing an account, the account owner will need to contact an advisor for help. This is no...
Read moreHey @TME_Zephyr,
As the message on the ban history page mentions, certain bans or suspensions may not appear on that page. Sorry for the confusion there.
If you're seeing a banned message when you try to play, please send an appeal up to our Terms of Service team with these steps:
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