EA_Mako

Hey @031567,

 

Can you make sure that you've all checked the relevant options in the privacy section of your EA Accounts?

 

While you should be able to use the EA ID to find your friends regardless of platform, if you're searching by other usernames or gamertags you'll want to be sure those options are checked as well.

 

We're seeing some similar reports and are looking into the situation b...

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Hey folks, we are looking into some similar reports on the issue.

 

For now, can you make sure that you've checked all the relevant boxes in the privacy section of your EA Account?

 

By default you should be able to use the EA ID to find your friends, but if you're searching by PSN or Xbox usernames you'll want to be sure those options are checked.

 

Thanks for giving that a try while we're checking into things here!

Hey @GodzenTV,

 

We're aiming to address this better in an upcoming patch, per a recent Reddit comment which I've quoted below. Thanks for the continued patience in the m...

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Hey @0HMYGODRONNY,

 

I'm afraid we're not able to review bans via the forums. 

 

If you open a case through the information below, our Terms of Service team can absolutely review the situation and take another look for you.

https://help.ea.com/en/help...

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Hey @CompleatBeet,

 

This is a concern that's definitely on our radar, though I don't have any updates yet I'm afraid.

 

While not as convenient for sure, do keep in mind that players can also be reported through ...

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Thanks @BradyAstra! It seems that's just having you go through a couple additional steps, sorry for the confusion.

 

Are you able to just click the Show All Topics option? You may need to click it a couple times, but one of those topics should be:

 

I want to dispute my ban or suspension

 

If you select that option, you should see this version of the page.

 

 

Can you check t...

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Hey @BradyAstra,

Just making sure you saw my second question. Were you able to get that screenshot of what you're seeing?

The link should just let you open a new case, so if you're seeing something different a screenshot will help us see what's going on.

@d3_Faalt Happy to clarify, good luck with the climb! 

Hey @d3_Faalt,

Sorry if that came as a surprise! The first split for ranked play ended today, so this is indeed legit. That's going to drop 1.5 tiers, so what you've attached looks like the correct amount.

There's a bit more information on the overall ranked system here: https://www.ea.com/games/apex-legends/news/legacy-ranked ... Read more

@BradyAstra 

Just to confirm, you're first going through this link, is that right?

 

Can you attach a screenshot of what you're seeing after you click that link?

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@BradyAstra

You should be able to follow the steps in the link below to open a case. 

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/  

 

• ...

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Hey @BradyAstra,

 

Are you just filling out the webform as described here?

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

 

The email option should be available further down the page if you've gone through those...

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@l_mRGogo

I would definitely agree that relying purely on other players to report cheaters wouldn't solve the issue alone, and fortunately we do approach this situation from a number of different angles.

 

Just to be clear, there is not an acceptable number of cheats. Cheating is extremely harmful for the game and goes against the entire notion of a fair playing field. We're constantly working to keep that playing field fair and you can read a bit more about that ...

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Hey @SaltySIits,

 

Sorry to hear you still haven't seen those coins show up. This is not something we're able to address via the forums, but as it's been a couple days without those appearing I would definitely reach back out to an advisor.

 

They'll need to take another look at this one I'm afraid. Aside from just resuming your most recent case, you can also speak with them over ...

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Great, thanks for following up! 

Hey @AbsurdZiggy,

 

I'm showing an email was sent out a little while back with an update to that particular case.

 

It looks like they were just waiting on the account to be secured before fully removing the ban in this case, so I'd definitely suggest going through ...

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