Hey @GoDxKillerXx,
I'm afraid we're unable to look into banned accounts on the forums under any circumstances.
These appeals are handled exclusively by our Terms of Service team, and they have the final say in these situations.
If they have completed multiple investigations and decided not to remove the ban on the account, I'm sorry to say we will not be able to help with that on the AHQ Forums either.
Hey @emox,
You should have received an email with a bit more information regarding any account actions. Any actions would be based on activity found in our records, not just on something like your k/d ratio.
If you haven't already, do feel free to submit an appeal if you feel that action was incorrect, and our Terms of Service team can take another look at the ban for you.
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Hey @L0nk,
Have you recently unlinked another account from your EA Account?
This is typically what causes a loss of progress or your cosmetics. That is all stored on the EA Account where it was first earned, and at this point cannot be transferred to a different account.
If that's the case, you would need to re-link the account that was initially connected.
If you run into any issues with that, please ...
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Hey @merlinmaja1,
This should typically just happen the first time you launch the game after the patch, but we have seen a number of other reports that this continues through multiple launches.
The workaround below has helped some others in this situation so that may be worth a try.
1.) Install ...
Read moreHey @Thebigsky420,
This particular message pops up when accessing the game too quickly from multiple computers, which can include launching via cloud gaming services.
I'm afraid there's not a way to bypass this otherwise, so as you noted you'd need to wait about 24 hours for this to clear up on its own.
Hey @Reef_NV,
If you've created a case for our Terms of Service team to review this situation, you'll just need to wait on a reply there.
I'm afraid we aren't able to investigate banned accounts to any extent on the forums.
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Hey @TimProVision,
Virtual currency like Apex Coins is not something that can actually be gifted directly. Additionally, items that can be gifted (like certain Apex Editions) typically can't be sent to someone in another region.
The other options you have here will just depend on the specific country your giveaway participants are in, and what platform they're playing on.
If they're on PS4 like you, you'd want to look into a PlayStation Network gift card for their particular region instead. Sony has a bit more information about their ...
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Hey @WreckingVi,
Congrats on ending that with a win and not letting the toxicity impact how you were playing.
That said it's absolutely not behavior we allow, so I'm sorry you had to put up with that at all here.
This is not something we're able to address on the forums so I've removed the information showing that player's name per our ...
Read moreHey @OG_VSM,
The account ban history on the website shows specific account actions, but won't show every type of ban or suspension, sorry for the confusion there.
If you're just getting back to the game after some time away to find the account's been banned, I'd definitely take a few minutes to go through ...
Read moreHey @HiTekNoMasChenko,
I'd definitely agree that type of behavior is not healthy for the game, and it's absolutely something we take action on when reported.
You don't need to provide any screenshots as proof or evidence as we're able to pull up records on our end to see what was said. You'll just need to report that type of behavior either in-game or through this form if you're unable to use the in-game option: ...
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