EA_Mako

Thanks @BradyAstra! It seems that's just having you go through a couple additional steps, sorry for the confusion.

Are you able to just click the Show All Topics option? You may need to click it a couple times, but one of those topics should be:

I want to dispute my ban or suspension

If you select that option, you should see this version of the page.

Can you check t...

@d3_Faalt Happy to clarify, good luck with the climb! 

@BradyAstra 

Just to confirm, you're first going through this link, is that right?

Can you attach a screenshot of what you're seeing after you click that link?

@BradyAstra

You should be able to follow the steps in the link below to open a case. 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/  

• ...

Hey @BradyAstra,

Are you just filling out the webform as described here?

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

The email option should be available further down the page if you've gone through those...

@l_mRGogo

I would definitely agree that relying purely on other players to report cheaters wouldn't solve the issue alone, and fortunately we do approach this situation from a number of different angles.

Just to be clear, there is not an acceptable number of cheats. Cheating is extremely harmful for the game and goes against the entire notion of a fair playing field. We're constantly working to keep that playing field fair and you can read a bit more about that ...

Hey @SaltySIits,

Sorry to hear you still haven't seen those coins show up. This is not something we're able to address via the forums, but as it's been a couple days without those appearing I would definitely reach back out to an advisor.

They'll need to take another look at this one I'm afraid. Aside from just resuming your most recent case, you can also speak with them over ...

Great, thanks for following up! 

Hey @AbsurdZiggy,

I'm showing an email was sent out a little while back with an update to that particular case.

It looks like they were just waiting on the account to be secured before fully removing the ban in this case, so I'd definitely suggest going through ...

Hey @tylooluxifer,

If you didn't get your Apex coins from a purchase, an advisor should be able to help out. They'll need to verify some additional proof of purchase, so this is not something we're able to assist with on the forums directly. 

Please reach out to an ...

Hey @Saitey_Aitn,

I'm afraid the language in which you wrote your message is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

• English
• ...