EA_Mako

Hey @lpfaint12,

 

Sorry you didn't get to see the pack open up! Those contents are automatically added to your account even before that animation plays, so fortunately they're not lost in cases like this.

 

Typically you can reach out to an advisor to see what was in the pack, but I was able to take a quick look here...

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Hey @scsquared,

 

Sorry for any confusion there. It's briefly mentioned in that second paragraph you screenshot, but certain in-game bans or suspensions will not show up on that page.

 

If you're seeing a ban message in-game, please do create an appeal with...

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Hey @X-A-Ha0,

 

Unfortunately, the language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

 

• English
• ...

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@Sniperclub001
They don't automate their replies, though they do use templates in some cases to make sure the information provided to others in the same situation is consistent.

That is to say, those are always read and reviewed by an actual person, there may just be a limit on what can be shared, especially if they've repeatedly come to the same conclusion after multiple reviews.

Hey @Hawkiinz,

 

That update should definitely be available by this point. Are you able to try going through these steps to clear the cache on the EA Desktop app? 

 

1. Select the three dashes in the far-left corner of EA Desktop....

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Hey @ItsIcys,

 

Sorry to hear how this turned out! Sounds like this last game was right down to the wire so I'm sure the adrenaline was really flowing there towards the end.

 

I'm sorry to say however, that since that match did finish after the season cutoff, it wouldn't be counted towards your rank. You'd need to complete any matches prior to the season ending for them to be taken into consideration.

 

Hopefully that'll be a bit easier to get this next time around having made the climb once, best of luck in Season 10! 

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Thanks for the update @DDSNG216! Hopefully you were able to get that last bit of the event finished up in time.

Hey @Sniperclub001,

 

It's worth noting that even if you had a really good game and were reported a lot, those reports alone wouldn't result in a ban. Any action taken would be after our Terms of Service team reviewed the account, and not just because you were reported.

 

To that end, the only way to have a ban removed is by our Terms of Service team. An appeal will just have them take another look at the activity and information that led to the initial action.

 

I'm afraid if they've completed multiple reviews and weren't able to find sufficient evidence to remove a ban, their decision is final and w...

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Hey @FuSiioN18,

If you no longer have access to the original email address that was linked to your PS4 account, the only way around this would be contacting support to try and verify that old account so an advisor can change that email address for you.

If they weren't able to verify ownership of the account, I'm afraid we won't be able to make any changes to the account, which would include unlinking or deleting anything attached to it.

You're welcome to reach back out to an advisor if you can think of any other information to help verify the account, but without that verification I'm afraid we wouldn't be able to help out... Read more

Thanks, you too @BancerkY!

Hey @BancerkY,

 

I'm afraid this isn't something we can look into directly on the forums, and you would need to reach out to an advisor if you've already checked to be sure your Prime Gaming, Steam, and EA Accounts are all linked properly.

 

You can use this link to reach ...

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Hey _Khanh_BuoiTo_, 

 

From what you've said it sounds as though your account has been compromised.

 

Please check through these security steps to make sure your account and computer are secure.

 

After doing that, you'll need to ...

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Hey @DannyDoritos6969,

 

If you reach out to an advisor directly, they should be able to look into this and give you a hand. 

 

http://bit.ly/EA_Contact_Us 

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Hey @DannyDoritos6969,

 

I'm sorry to say, this is not a bug. Your content is stored on the EA Account where it was initially unlocked, so changing that can cause you to lose certain progress and/or cosmetics. 

 

This is outlined in the warning that must be accepted when going through the steps to unlink an account, but you can read a bit more information about that here as well: ...

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Hey @Midnight9746,

 

Sorry for the trouble here. Just to make sure you've seen it, there is an issue that's preventing those from going out. 

 

That is being looked into currently as reflected here and o...

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Thanks for the feedback @bjmxd!

This is indeed something we're working on implementing, though we don't have more news to share just yet as it's still a little ways off.

Hey @NemesisPrime1984,

 

Were you logging into the game through Origin to check for those coins as well, or are you launching from Steam?

 

If you haven't already, try launching Apex from Origin to see if those show up for you then. 

 

If you're still not seeing them, the system may be just doing a bit of catch-up from earlier. If that takes more than 24 hours to appear in-game, just ...

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@Nyxche
Great to hear, thanks for the update!

Hey @Nyxche,

Coins being unavailable separately is something we're looking into currently.

As part of a bundle however, as EzyHawk mentioned, please give it 24 hours and then reach out to support if you're still not seeing those appear. They should be able to take a look and help out in that case.