EA_Mako

Hey there,

 

If you haven't recently used your account and you're finding it's been banned, it's likely that someone else gained access to the account and was up to no good with it. In those cases we would ban the account to stop that activity until we can be sure the proper account owner has control again.

 

Please be sure you've secured your account and then take a look through the link below to reach out to an advisor. They'll be able to look into getting this fixed up for you, thanks!

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Hey @MadieMajor,

The event showed up in-game a little before it actually went live, so there was a short period where the packs were not available to purchase. Sorry for the confusion!

That should be working normally now that the event itself is live, so just let us know if you're still running into trouble with this.

Hey @aniqogata,

 

If your account was hacked and used for any activity that violates our User Agreement, it may be banned to prevent whoever got into the account from continuing that behavior.

 

You'll want to go through the steps below to make sure you've re-secured your account before we can look into restoring access for you.

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Hey @calvinthen2,

We're unable to investigate account actions on the forums I'm afraid. I do see you've already opened a case to have our Terms of Service team take another look at the account however!

They are a bit backed up at the moment, but your case is in the right place to be reviewed as soon as they get to it. At this point you'll just need to wait to hear back from them, thanks for your patience.