EA_Mako

Hey @1123454321cat,

 

When we review reported violations of the ...

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Thanks @TME_Zephyr!

I do see you've created an appeal, so that's the correct way to have the ToS team look into this for you.

I appreciate the patience while they investigate and get back to you via email.

Hey @flyfirefoxhd,

 

I've edited your post to remove those email addresses. This is a public forum, so please be cautious of what information you're posting as it's visible to everyone.

 

If you're running into any trouble accessing an account, the account owner will need to contact an advisor for help. This is no...

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Hey @TME_Zephyr,

 

As the message on the ban history page mentions, certain bans or suspensions may not appear on that page. Sorry for the confusion there.

 

If you're seeing a banned message when you try to play, please send an appeal up to our Terms of Service team with these steps:

...

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Hey @EDUTzZz!

 

What you're mentioning here seems to indicate that someone else gained access to the account at some point in the past. A ban at that point would be intended to prevent them from continuing to have access to the account while you were not aware. 

 

I'd first check through ...

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@l-LostHope-l
That should not be an issue for this case since we've already gone through some steps to re-secure the account with you.

I'm not showing any other indication of this account being actioned at this point, but if you do run into any issues later on just let our ToS team know and they should be able to get that cleared up.

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Hey @l-LostHope-l,

 

Sorry to hear you've had this happen to you. That's a huge pain when you're just wanting to play some Apex, even before the missing coins.

 

In these cases what we're able to do is help re-secure the account and get you back into the game. I'm afraid we're not able to provide additional coins, and there's not a way to simply roll an account back as you're hoping, sadly.

 

I do see the advisor was able to help get 2FA added to the account as an extra ...

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@ShowMeUrDeathBox

I do see you've submitted an appeal as well, so our Terms of Service team will take another look over that penalty as soon as possible.

Since this is not something we're able to review via the forums and you'll need to hear back from them, I'll be locking the thread here. Thanks for the patience while that's being reviewed.

Hey @ee78e9bd0dbc9b0720740a0d02f06a3b,

Any account actions will need to be appealed through our Terms of Service team. That's not something we're able to review on the forums, so I'll be locking the thread here.

Hey @CanucksJosh,

 

It does look like there were some additional chat lines aside from the portions you mentioned here, so reviewing the email should have a bit more information for you.

 

We aren't able to provide any additional info aside from what's in that email, but I do see you've already submitted a number of appeals for this.

 

In general it's best to submit a single appeal and wait to hear back, as creating multiple cases before the first review is even complete can delay the investigation.

 

At this point you'll need to wait and hear back from our Terms of Service team once that investigation is complete, so please keep an eye on your email for any updates.

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Hey @kamoerrrr,

 

I'm afraid we're unable to investigate account bans on the forums.

 

If you haven't already done so, please be sure to create an appeal and our Terms of Service team will take another look at this for you.

 

As soon as they c...

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Hey @ee78e9bd0dbc9b0720740a0d02f06a3b,

 

We do take the circumstances into account to a degree when reviewing reports we receive about inappropriate chat. For example in the case you provided, it appears the account only received a warning rather than a suspension or ban as that language was not directed at someone else. The language itself is still not appropriate however, so when that report was received and found to be a violation, the warning was issued.

 

While I can completely respect that you'd prefer to stand up for yourself, we don't permit any chat that violates the terms of the ...

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Hey @ZedZc,

 

I'm afraid we're unable to provide more specific information about our detection methods as that would help those looking to bypass those systems.

 

The most we're able to provide would be the general category mentioned initially.

That said, our Terms of Service team will review our records for everything that led to this account action if you ...

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Glad to hear that did the trick, @LarryTheQueen69! Thanks for the update.

@LarryTheQueen69
Strange, I see you're still logged in with that screenshot. Can you log out and try the link in my post?

Incognito mode should have you logged out as well, so just give that a try before signing in.

You'll be able to enter your account information before submitting, but I have just pulled this page up in Chrome/Incognito and Edge.

Hey @LarryTheQueen69,

 

Are you able to try opening that link in an incognito browser window or from a different browser entirely?

 

That should ...

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You too @GoDxKillerXx, always happy to clarify. Take care!

@GoDxKillerXx
Ultimately our ToS team relies on what can be verified in our own records. There is not a separate place to have this removed, as it's up to ToS.

Each appeal will be done by a new member of the ToS team, but if all the investigations have been completed and they've come to the same conclusion, this will not be overturned.

Hey @GoDxKillerXx,

 

I'm afraid we're unable to look into banned accounts on the forums under any circumstances.

 

These appeals are handled exclusively by our Terms of Service team, and they have the final say in these situations.

 

If they have completed multiple investigations and decided not to remove the ban on the account, I'm sorry to say we will not be able to help with that on the AHQ Forums either.