EA_Mako

Hey folks,

This is veering back into a discussion we've had and closed many times on the forums.

Please check out our stance on the matter here: https://www.ea.com/news/ea-actions-against-racial-injustice 

Regarding the OP's thoughts, that feedback is definitely valid and we can pass that along. Thanks to those of you with constructive feedback about the game as well, definitely some good ideas regarding badge sorting ...

Hey @VermiculusNox,

We do not accept videos as proof I'm afraid, as the Terms of Service team makes those decisions based on what can be verified in our own records.

Keep in mind that simply having video of the game where the ban appeared doesn't mean the behavior leading to the ban occurred that same game. In many cases that behavior may take place in previous games or days and the penalty will follow after being investigated further, so a video really wouldn't show us much in that regard.

That said, you're more than welcome to submit another appeal and our TOS team will look through all the re...

@EnZooooTM  Excellent, glad to hear it! Have fun! 

Thanks for following up @droptitanfall3.

That sounds like the email I was seeing on this end as well.

Can you try fully restarting Origin one more time and let me know if things are cleared up for you now?

@EnZooooTM If you're not even able to get this installed in a different location without running into the same thing, we'll want to try digging a bit deeper.

Please try uninstalling Origin using the hard way outlined here: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/#hard-way 

 ...

Thanks for checking, @EnZooooTM.

Have you tried running Origin as an Administrator?

It may be worth setting your download location to a new folder and starting a new download there. 

Once the new download has started, stop it (after a small amount of progress), close Origin, and copy the files from the old location to the new location.

Restart Origin as an Administrator and try restarting the download at the new location. 

Let's see if it recognizes your installation at the new location after that point.

Hey @droptitanfall3,

Sorry for any confusion on this one. I'm showing an email was sent out a few days ago that goes through a couple steps you'll need to take before you can get back into the account.

Can you check your email again including any junk/trash/spam folders to make sure this didn't get caught there?

It looks like the ban was already removed, so you'll just need to follow up on the steps in that email to log back in.

Hey @EnZooooTM,

Are you able to check and verify the Origin library location is pointing to the correct install folder on your computer? 

That option is in Origin > Application Settings > Installs & Saves.

If so, try going through these steps to clear the Origin cache and let us know if that changes anything for you.

...

Hey @grimuletz,

Sorry to hear about this! That type of behavior is absolutely against the spirit of the game and is not something we find acceptable either.

There is now an option in-game to report players for Teaming so we can take a closer look at the situation with a bit more data from that particular timeframe. That's going to be the best way to bring this directly to the attention of the correct team if you should run into teams doing this. Once you open the report option in-game, this option is under Gameplay Disruption > Colluding With Enemies.

If you have additional information to pass along...

Hey @iPyromix, besides the fact that it is a pretty trivial matter to change an IP address to get around theoretical limitations like this, limiting account creations based on IP address would also affect perfectly legitimate situations like family members, roommates, college dorms, and so on. This in particular is fairly unlikely to change.

That said, one change we have made recently was to update the available reporting options in-game. Keep in mind that sometimes people just have a good game so performing well doesn't automatically make someone a smurf, but if you do run into a player that you feel is clearly in that category, t...

Hey @Midnight9746, 

The changes to the Bocek and Spitfire are still set to go live a bit later today and aren't tied to the earlier client patch. 

If you're testing things in the firing ran...