EA_QueenBee

EA_QueenBee



03 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @YueYexOx,

If you'd like to raise a dispute to try to get your account unbanned, you can reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @ohmahhgawdd,

Some game specific bans won't show up in your ban history, but if you'd like to raise a dispute to try and get your account unbanned from Apex, then you can reach out to our terms of service team via the webform in the following article:

... Read more

31 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @TrackRunner5456,

Unfortunately, Apex doesn't support cross progression, so if you play on a new platform (In this case your PlayStation), I'm afraid that you'll need to start from a fresh account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

30 Aug

Comment
@C1nkyt0p3,

If you've only received a ban in Apex, then all of your other games should still be fine. So long as your EA account itself isn't banned, you can still play your other titles.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
Hey @mossbrook2817,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

The... Read more
Comment
Hey @C1nkyt0p3,

Typically bans (at least for Apex) are not platform specific. So if you've been banned from Apex on PC, you'll likely also be banned from Apex on Xbox.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

29 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @KMSgamer,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea... Read more

28 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @dragon013196,

 

We currently support the following languages here on AHQ: 

 

Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @hyperionrng,

Unfortunately we're not able to help with missing content here on the forums. If you didn't receive your Apex coins by now, then I recommend that you reach out to our live support team so they can help make sure you get the content you paid for:

https://help.ea.com/en/help-home/

Make sure that you have your proof of purchase on hand, as they'll need to ask for it:

... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Bari_2mz,

Even if you delete your Steam account, you still won't be able to link a new one to your EA account. I can only recommend that you create a new EA account if you want to link a new Steam account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

27 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @apexzgwen,


We currently support the following languages here on AHQ: 

 

Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @AbC2108a8934461,

You should have received an email with the reason for your ban, so I recommend checking your spam inbox just in case it got sent there. If you'd like to raise a dispute for your ban, you can reach out to our terms of service team via the webform in the following article:

... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @CotSap,

Unfortunately Apex Legends doesn't support cross progression, so any progress you have on one platform (in this case PC) won't carry over to another (like PlayStation). If you want to play on a new platform, you'll need to start from a fresh account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
Hey @BottiMinisteri,

Unfortunately not, no. Again, the developers have said that they're planning on bringing cross-progression to Apex, but unfortunately I still have no news about that.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

24 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @chua100000,

 

We currently support the following languages here on AHQ: 

 

Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @5vnkjmigfr7s,

We currently support the following languages here on AHQ: 

 

Read more

23 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Vakeetage,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can reach out to our terms of service team via webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look at this for you.

EA_QueenBeeAHQ.png...

Read more

22 Aug

Comment
Hey @krabzlicious,

From what I can see from your image, it looks like you'll need to launch the game via the EA app to redeem your coins. I should point out that progress between the EA app and Steam is the same, so they'll show up on your Steam account too, but if I'm not mistaken you'll need to launch the game via the app to actually get the coins.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Hayskywalker,

As @Kstan777 pointed out, if you reach out to our live support team, they can help you unlink your platform account so you can relink it back to your other EA account. Apex has always been finicky when it comes to unlinking, which is why it gets a special callout whenever unlinking is mentioned in our articles, or in the disclaimer itself.

EA_QueenBeeAHQ.png...

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21 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @MuberLh,

 

We currently support the following languages here on AHQ: 

 

Read more