EA_QueenBee

Hey @pavsqrue3lz4,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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@AveFighter21,

I'll unmark it as the solution, then. You say "crashing again": does this mean that for a brief while it stopped crashing? Is it doing so in the exact same way as before or are we getting an exciting new crash?

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Hey @soursky,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @XAKYT228,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look for you.

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@f4vnus,

 

I think you're looking in the wrong place.

 

 

The drop down you've clicked on is to, as the name implies, manage your account. It's not to get extra help categories, for that you need to click on "See all topics".

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@f4vnus,

Not all game-specific bans will show up in your ban history, but you should still be able to follow the steps under "Dispute your lock, ban, or suspension" in the article I shared to reach out to terms of service.

Wees aardig voor elkaar | Be kind to each other

Hey @f4vnus,

Unfortunately we can't help with bans here on the forums, but if you'd like to raise a dispute, you can reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look into this for you.

...

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Hey @huyarongyansdan,

Unfortunately we're not able to help with or look in to bans on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look at this for ... Read more

@AveFighter21,

Looking at your DxDiag, it looks like nvwgf2umx.dll is your issue, which indicates that it's an issue with your Nvidia drivers. You've mentioned that you've tried updating and going back to an old version of your drivers, but have you tried a completely clean install? Looking online, that seems to have solved it for a lot of other folks.

Wees aardig voor elkaar | Be kind to each other

Hey @AveFighter21,

It sounds like something is going horribly wrong when you try to launch Apex. Could you share a DxDiag with me? Maybe I can diagnose the problem from there.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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Hey @MedAziz319,

Unfortunately we're not able to help out with bans here on the forums. If you've already reached out to our terms of service team, then that's a good step. Hopefully they'll get back to you soon. Keep an eye on your emails for any updates from them.

Wees aardig voor elkaar | Be kind to each other

Hey @xavior03,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/a... Read more

Hey @Sandwichmaxx,

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @MEDSTEPS,

Unfortunately an EA account can only ever be linked to one of a specific type of platform account in its lifetime. As such, since you already had a Steam linked, it won't be possible to link your other Steam account to this EA account.

Wees aardig voor elkaar | Be kind to each other

Hey @s91jblcxfn7d,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/e... Read more

Hey @Etons,

Unfortunately we can't help with missing purchases here on the forums, but if you reach out to our live support team, they can take a look at this for you:

https://help.ea.com/en/help-home/

Just note that it can take up to 24 hours for the coins to show up, but if you still don't have them by then, reach out. We have an article here that shows the proof of purchase that they'll need to help you:

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Hey @ilkertom,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more