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EA_QueenBee

EA_QueenBee



19 Jul

Relinking Ea Account To Steam

Comment
Hey @KingKsaYa7bibi,

If you unlink a Steam account and link it somewhere else, you can relink it back to its original EA account again. I know that there's a six-month wait before you can unlink an account again, so it might be worth reaching out to our live support team if you need help with that:

https://help.ea.com/en/hel... Read more

18 Jul

Apex legends lost account

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @Gincofrzgott,

You can always reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

They should be able to help you unlink your account so you can link it back to the original EA account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

16 Jul

Banned Account

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @NikNo280,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get you account unbanned, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be abl... Read more

13 Jul

Will past event modes ever be resurrected?

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Hey @goradora_1st,

 

We currently support the following languages here on AHQ: 

 

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I Haven't Played in over a year and now I'm banned?

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Hey @GreenYorkie,

Some game specific bans won't show up in your ban history (Which is super unintuitive), but if your Apex account has been banned then you can raise a dispute with our terms of service team directly via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll b... Read more

I bought apex coins yesterday, but they are not reflected Please deposit now

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @koalasolo,

We can't help with unreceived coins here on the forums, but I recommend that you reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

They can help make sure that you get your missing coins. Note that they'll need to see some proof of purchase; this article shows exactly what they'll need, depending on your platform:

... Read more

banned for defending myself

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Hey all,

This sort of discussion really isn't all that productive, so I'm going to lock this thread. If someone is being rude or hurtful, just mute and report them.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

12 Jul

banned for defending myself

Comment
@IRun90Fps,

If they've already looked into this numerous times and they've come to the conclusion that the ban is justified, then I'm afraid there's nothing we can do here on the forums to change that. Our terms of service team is the only one with the power to overturn bans, and if they won't, then I'm afraid that the account will stay banned.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

banned for defending myself

Comment
Hey @IRun90Fps,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

EA_QueenBeeAHQ.png...

Read more

11 Jul

Am i able to transfter my apex account on one PlayStation account to another

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @Zazazura,

Unfortunately it's not possible to transfer progress in Apex from one account to another. If it was your PlayStation account itself that was banned, you might be able to file an appeal with them:

https://www.playstation.com/en-gb/support/account/appeal-suspension-psn... Read more

The apex account was stolen by hackers and cheated, resulting in the ban help me

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @i0d92d272edz,

If your EA account was hacked, I first recommend following the steps in this article to make sure that your account stays safe in the future:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

Once you've done that, reach out to our terms of service team via the webform in the following article:

... Read more

10 Jul

unlink my steam account from ea

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @hzmluck,

If you want to reach out to live support, just follow this link:

https://help.ea.com/en/help-home/?r=1

Select your product and problem, and you should get a contact option. If you don't see the option for a chat, try different problem categories, and you'll get one before too long.

EA_QueenBeeAHQ.png...

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I can't verify my email

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    EA_QueenBee on Support Forums - Thread - Direct
@godslayerl420l,

So to reach out you need to select a product, and then from there you can go on about what specific problem you're having. When in doubt, if you click "See more" you should see a big yellow/orange EA button with "The EA App" underneath. If you're contacting about account issues, that's always a safe one to pick.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

09 Jul

I can't verify my email

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @godslayerl420l,

If you need help changing the email address on your EA account, I recommend that you reach out to our live support team via the following link:

https://help.ea.com/en/help-home/?r=1

They can help you update your account details. In order to verify you as the account owner (Which they'll need to do before they can help), they'll likely need to ask you some account related questions, so try to keep that sort of information on hand. ... Read more

Can’t Link Xbox to EA

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @Forzo66,

An EA account can only ever have one of a specific type of account linked to it in its lifetime. So since you've had an Xbox account linked preciously, you won't be able to link a new one. We have an article here with some more information:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

EA_QueenBeeAHQ.png...

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Playstation and pc accounts not lining up

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Hey @torletduckmax,

Apex Legends doesn't support cross progression, so your two accounts (even if linked) will separate, and progress won't carry over between them. Unfortunately there's nothing we can really do right now to change that.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

06 Jul

Fut23 ban, cant buy players in app

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @lhlhansen,

If you believe you're been unjustly banned, and would like to raise a dispute, you can reach out to our live support team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look into this for you.

EA_QueenBeeAHQ.png...

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ゲームモードの強制変更

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    EA_QueenBee on Support Forums - Thread - Direct

Hey @fettuccineowo,

 

We currently support the following languages here on AHQ: 

 

Read more

05 Jul

Account banned for no reason

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Effortunable,

 

We currently support the following languages here on AHQ: 

 

Read more

STEAM LINK

Comment
    EA_QueenBee on Support Forums - Thread - Direct

@BisCuitsV,

 

As per the article I shared above:

 

  • You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

There isn't really an "unbinding cycle". Once an EA account has been linked to something else, it's linked to that forever.

EA_QueenBeeAHQ.png...

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