EA_QueenBee

@BoyWonder1890,

You did just reach out to me with a different account just now. If you have multiple, can you quickly check all of them to make sure that that's not the account that has your progress? It might just be linked with an account you haven't tried yet.

I'm sorry for sending you back with the exact same step, but even if you're absolutely certain that this should be the account, I think it's worth checking your other accounts just in case.

Wees aardig voor elkaar | Be kind to each other

Hey @BoyWonder_9009,

Everything should still be there alright, since it's all saved on the cloud. Maybe this is a very silly question to ask, but are you 100% sure that you've logged into the EA app with the correct account? It'd certainly be the simplest explanation.

I know you've just reinstalled it, but could you try repairing the game via the app just in case something went a little funky during installation?

Wees aardig voor elkaar | Be kind to each other

Hey @BLUEDEREK77,

We're unfortunately not able to help with missing content here on the forums, but I'll try to direct you to people who can.

If you'd like to get the apex coins that you didn't receive, as @XHelperZ said, it can take up to 24 hours for them to appear. If they're still not there after that, I recommend reaching out to our live support via the following link:

...

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Hey @scanelloraro,

If you're having issues reaching out to support, it might be a good idea to try and start a chat with them instead. It's usually the fastest way to get helped:

https://help.ea.com/en/contact-us/

If you don't see the option to start a chat, once you've selected your product and platform, try s... Read more

Hey @CNSoldiier76,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @2U032U032U032U03,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @xidu2,

Unfortunately we're not able to help with account issues like this on the forums, but I recommend that you reach out to our live support team as soon as possible to they can help you re-secure your account:

https://help.ea.com/en/contact-us/

I recommend that you start a chat if you get the option to do so,... Read more

@zxy1228,

When you click on the link you should see various EA products; when you click one you'll get the option to pick your platform, then your problem category, then your specific issue. Once you've done all that, you'll get the option to pick your contact method, whereupon you can contact live support.

Wees aardig voor elkaar | Be kind to each other

@zxy1228,

I'm afraid that this is the only team that's able to take a look for you. If the webform isn't working you could always try reaching out to live support and have them forward a dispute for you:

https://help.ea.com/en/contact-us/

I recommend checking your inbox for replies first though; they may have gotten... Read more

@Swift_Julian,

Back with a little update already! Looks like heirloom shaking is being looked at. Seems there's more instances than we've been able to test between the two of us, but the investigation is active and ongoing.

Wees aardig voor elkaar | Be kind to each other

Hey @zxy1228,

If you'd like to raise a dispute about your ban, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look for you. Just make sure that you're contacting with the right account when yo... Read more

Hey all, I'm gonna go ahead and lock this thread as the forums aren't a place to decide what is and isn't banworthy. There's nothing else constructive to be added here.

Wees aardig voor elkaar | Be kind to each other

@Swift_Julian,

I'll let some folk know! I tested it a bit on my side, and it looks like Loba's the only one affected. Cheers for the report! If you find any more weirdness, don't hesitate to reach out again!

Wees a... Read more

@Swift_Julian,

Ah, I think I see what you mean now! It's the little shake that happens when you start running again, right?

Wees aardig voor elkaar | Be kind to each other

Hey @rushtothemax,

We're unfortunately not able to look into bans here on the forums. If you'd like to raise a dispute or ask for more information into your ban, I recommend that you reach out to our terms of service team via the webform in the following article:

... Read more