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EA_QueenBee

EA_QueenBee



15 Jun

Apex coins

Comment
@MCHElite,

There's no such thing as a stupid question. Standard smile If people were less afraid to ask things the world'd be a better place.

And no, don't worry, they won't. If you follow the steps in the proof of purchase article I showed, the most personal information you're showing are email addresses and usernames (Which they already have access to because an EA account requires both). While you wouldn't want to show the f... Read more

Apex coins

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Taijibahar,

If you follow the link I shared above, pick your product and platform, and then try selecting something like "Orders" -> "Check order status". That gives me the option to start a chat pretty consistently.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

14 Jun

Apex coins

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Taijibahar,

If the coins are still not on your account, then I recommend reaching out to our live support team so they can make sure you get them:

https://help.ea.com/en/contact-us/

Chats are typically faster, so if you can start one, do. Note that they'll need to see your proof of purchase, so try to keep that ... Read more

13 Jun

never received my apex coins

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Ale830,

If you follow the support link, once you've picked your product and platform, try selecting different problem categories. You should get the option to chat eventually. There's a few under "Orders" or "Manage my account" that consistently give me the option to start a chat. It does tend to go faster than emails do.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

12 Jun

Apex coins

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Taijibahar,

Am I right in guessing that you play on Xbox, then? Sometimes it can take a little while before the payment finishes processing; has it been 24 hours since your purchase?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

I can't sign into my PlayStation account on origin.

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Maddog242608,

Apex Legends doesn't support cross-progression, meaning if you want to swap from PlayStation to PC, you won't be able to transfer your progress. Your PlayStation progress will still be there for you, but if you haven't played on PC before you'll need to start from fresh there.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Account unblocking

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @tjp1314520,

 

We currently support the following languages here on AHQ: 

 

Read more

11 Jun

Apex coins

Comment
Hey @MCHElite,

They might use those to make sure that they have the right EA account. Back when I worked in live support I asked for one of them fairly frequently.

@ghrumpii

What problem are you having when you try to open a case?

EA_QueenBeeAHQ.png...

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08 Jun

APEX COIN NOT RECIVED

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @OftenDown,

It's never a good idea to do a charge back as this can get your account banned. As I've already recommended you do on the Dutch boards, if you haven't received the Apex coins that you bought (And you bought them via the same platform that you play on), if it's been over 24 hours you need to reach out to our live support team:

...

Read more

APEX COIN NOT RECIVED

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @JRBaqqal,

Unfortunately logging in to Apex via the EA app is the only way to get those coins. I understand that it's not ideal, but it's the only solution I can recommend.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

07 Jun

Hello, I would like to deal with the issue of my EA binding to my Steam account

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @hdb1172030486,

 

We currently support the following languages here on AHQ: 

 

Read more

Apex coins

Comment
Hey @MCHElite,

If you've contacted via email and it's going too slow for your liking, you can always try reaching out via a chat instead:

https://help.ea.com/en/contact-us/

Once you've selected your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a cha... Read more

Help

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @malachite0016,

If your console's linked to a disabled EA account that you don't have access to anymore, then you'll need to reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/

They'll be able to take a look at how they can best help get you back into your games. ... Read more

ロビーでレジェンド、ストア、ロードアウトが開けない

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @kano0943,

 

We currently support the following languages here on AHQ: 

 

Read more

06 Jun

APEX COIN NOT RECIVED

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@djohan2911,

Have you tried starting the game via the EA app? If it was a Steam code it should immediately go into your account, but if it was a code for EA then you'll need to start the game via the app in order to get your coins. It's a bit of a weird quirk, but it should get you the points you're owed.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

APEX COIN NOT RECIVED

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @djohan2911,

What platform do you play Apex on? And where did you redeem the code? Was it the same platform you play on?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Inexplicable games are banned

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @bilibili14856423,

I'm sorry to hear that your account got banned. While this isn't something we can help with here on the forums, you can raise a dispute to try and get your account unbanned by reaching out to our terms of service team via the webform in the following article:

... Read more

30 May

missing coins

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Bobjeff222,

If you're still missing the Apex Coins you've bought, then you'll need to reach out to our live support team so they can help you get those coins:

https://help.ea.com/en/contact-us/

Just note that they'll need to see valid proof of purchase (They won't accept mobile screenshots, unfortunately). T... Read more

Please set to hide the comment function during the game. i see only dirty words

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @wrong_images,

 

We do in fact take abuse reports seriously, and if you see it happening then please report whoever is insulting you in game. This article shows exactly how you can do that.

But I can understand wantin...

Read more

25 May

Worst ban thats false bans being given out like Halloween 👻🎃

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Averytommy,

If you feel like the ban was unjustified, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspend... Read more