EA_QueenBee

Hey @BisCuitsV,

Unfortunately an EA account can only be linked with one of a particular account in its lifetime. So if you had a Steam account linked previously, you won't be able to link a new one in the future. You can still relink the old one if you'd like, though. We have some more information in the following article:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/... Read more

@PhoenixFlame777,

I get the frustration, especially when it's ambiguous what the actual issue is. Hopefully you can get to the bottom of it though. I don't suppose your ban history has any more information as to what the problem might be?

https://help.ea.com/en/my-ban-history/

Wees aardig voor elkaar | Be kind to each other

Hey @Minato-mAqua,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @PhoenixFlame777,

Unfortunately we're not able to look into bans here on the forums. It sounds like you've already reached out to our terms of service team, which is the right way to go, as they can take a look into this for you to see if it's justified.

But if they've already responded that it is, and you don't use chat in any way in-game, then is it possible that maybe it's an account name issue? Could that be flagged as offensive and be causing you to get these temporary bans?

Wees aardig voor elkaar | Be kind to each other

Hey @r1ch711,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @odango831,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @1edgfighting,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, I recommend reaching out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you. ... Read more

Hey @Reyccc-YhY,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @asdfgh282812,

While there is an issue with Apex coins at the moment, our live support should still be able to add them to your account. Unfortunately it's not something we can help with here on the forums, but if you reach out again they should be able to get you your Apex coins:

https://help.ea.com/en/help-home/?r=1

...

Read more

@FrostyyDeniss,

It's not something we can do here on the forums, but if you reach out to our live support team, they can check if they can help unlink it:

https://help.ea.com/en/help-home/

We can't help with account issues, but our live support team can. ... Read more

@cozydeniss,

It's just that Apex can get very unstable if you unlink the platform you play it on from your EA account, but this can be fixed by linking it back to the original EA account. If you've linked it somewhere else, then this might be what's causing the issue.

Wees aardig voor elkaar | Be kind to each other

Hey @cozydeniss,

Do you play on a console, by any chance? And did you recently unlink it and link it to a different EA account?

Wees aardig voor elkaar | Be kind to each other

Hey @JoeWorldBoss,

Unfortunately it's outside of the scope of what we can help with here on the forums. I can only point you to our live support via the following link:

https://help.ea.com/en/help-home/?r=1

I'd recommend starting a chat if you can, as it's a lot faster and easier than emails are. If you don't see the option to start one, try selecting a different problem category, and you should see the option pop up.

...

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Hey @ghostybloo,

Unfortunately we're not able to help with bans here on the forums, but if you'd like to raise a dispute then I recommend that you reach out to our terms of service team via the webform in the following article:

https://... Read more

@Eclarke13,

It's strange that that's directing you back to us, since it's outside of the scope we can help with here on the forums. Can you try changing the problem from "Orders not received" to "Check order status"? That gives me the option to start a chat pretty consistently.

Wees aardig voor elkaar | Be kind to each other

Hey @Eclarke13,

If you're missing Apex coins that you've bought, then you'll need to reach out to our live support team so they can make sure that you get the coins you're owed:

https://help.ea.com/en/contact-us/

They can help you, but they'll need to see proof of purchase. This article shows exactly what they'll ... Read more