EA_QueenBee

Hey @pumpkincannon,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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@ViperMom16,

There's no need to be sorry, the forums are here for us to help each other out! It wouldn't exactly be Answers HQ if there were no questions, right?

Wees aardig voor elkaar | Be kind to each other

Hey @ViperMom16,

I assume you mean that you're missing the items from your Xbox account? There's no cross-progression in Apex Legends right now, so if you swap platform to PC you'll need to start from a fresh account. All of your progress on Xbox will still be there, but it's not possible to transfer it to your PC.

Wees aardig voor elkaar | Be kind to each other

Hey @cheeseymayhem,

Unfortunately this isn't something we can help with, but you should be able to reach out to live support via the following link:

https://help.ea.com/en/contact-us/

Try selecting different problem categories after you've chosen your product and platform. "Manage my account" -> "Hacked accoun... Read more

Hey @BestNice123,

If you're having trouble getting through to our live support team, it might be worth trying to contact via a chat instead.

https://help.ea.com/en/contact-us/

Once you've selected your product and platform, try selecting "Manage account details" -> "Hacked account". This gives me the option to start a chat pretty consistently. Just make sure to inform them that the issue is that you're missing Apex coins. Be sure to have proof of p... Read more

Hey @the01c1,

There's no cross-progression between PC and PlayStation in Apex, so that would explain why you don't have your items or level. Once you go back to your PlayStation, all of your progress should be there again.

Wees aardig voor elkaar | Be kind to each other

Hey @Gdsd_MoeDababy,

If it's been 24 hours since you've bought Apex coins and they haven't arrived yet, then you'll need to reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/

They'll need to see proof of purchase. This article shows exactly what they'll need:

... Read more

Hey @Menstruator3000,

An EA account can only one of a particular type of account linked to it in its lifetime, and this message indicates that you've already had a Steam account linked. You can read more about that here:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

...

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Hey @Ludanang,

Unfortunately an EA account is only able to have one of a platform account linked to it in its lifetime. We have a bit more information here:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

If you want to lin... Read more

Hey @Gdsd_MoeDababy,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @20020417l,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @a19930219,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, I recommend reaching out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.
... Read more

Hey all,

I've raised this with the studio, and they're looking into it. Hopefully they'll have a fix soon so y'all can get your hands on those skins.

Wees aardig voor elkaar | Be kind to each other

@Kettenkrado,

If you've bought them via the app, then they should appear once you launch the game from there, yeah. There's nothing else I can really recommend. Hopefully it won't take you too long to get your coins.

Wees aardig voor elkaar | Be kind to each other

Hey @Kettenkrado,

So just to confirm, you bought the coins via the EA app? Have you started the game via the EA app as well? If not, can you do that for me and let me know if the coins arrive then?

Wees aardig voor elkaar | Be kind to each other

Hey @Swift_Julian,

From what I can tell it's still being looked into, and I unfortunately don't have anything I can share beyond that right now. I appreciate you helping with extra context and info though, hopefully I'll have an update for you soon.

Wees aardig voor elkaar | Be kind to each other