EA_QueenBee

Hey @BigBoiiOf078,

I'd log in one last time to check if your Apex coins have finally arrived. if not, then you'll need to reach out to live support:

https://help.ea.com/en/contact-us/

They'll be able to take a look into this for you. You'll need to provide proof of purchase. This article shows exactly what they... Read more

Hey @daddyimmstuck @SmallwhitePeen,

I'm sorry to hear that you've both been having issues reaching out to live support. If you fill out your product and platform, try picking different problem categories, you should see an option to start a chat eventually. "Orders" -> "Orders not received" gives me the option to start a chat, can you try that on your end too?

Wees aardig... Read more

Hey @shierhayo,

As I mentioned in my post, we're not able to help with missing content here on the forums. Our live support team should be able to look into this for you, through:

https://help.ea.com/en/contact-us/

...

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@EllionFontain,

I recommend that you reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/

Unfortunately we're not able to help with account issues on the forums, but they'll be able to help you find out where your account is linked, and then they can do their best to ge... Read more

Hey @Uronto_Telapoka,

Unfortunately in your example, no, you won't be able to link A to Y and B to X. An EA account can only have one of a particular type of account linked to it in its lifetime, so if you want to link X or Y to a different EA account you'll need to make EA account C.

We have a bit more information about unlinking accounts in this article here, hopefully that answers any other questions you might have too:

... Read more

Hey @shinylucario21,

If you're missing any Apex coins that you've bought, you'll need to reach out to our live support team to make sure that you get them:

https://help.ea.com/en/contact-us/

Unfortunately we're not able to help with missing content here on the forums, but they should be able to take a look fo... Read more

Hey @EllionFontain,

If you're constantly being told to reset your password without that changing anything, then it's highly likely that your PlayStation account is linked to an old or disabled EA account. If you log in here with the EA credentials you're using, do you see your PlayStation account linked?

https://myaccount.ea.com/cp-ui/connectaccounts/index

...

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Hey @XHX-AHA,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @Temptat02n,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @millineol,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team via the following link:

https://help.ea.com/e...

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@BoyWonder_9009,

Good to hear you have everything back. And also good to hear that it was an easy fix after all.

Wees aardig voor elkaar | Be kind to each other

@BoyWonder_9009,

Are you still having issues?

When exactly did you start playing on PC, do you know?

Also, is your account being treated as an entirely new player? No characters, skins, or anything at all unlocked?

Wees aardig voor elkaar | Be kind to each other

@BoyWonder1890,

You did just reach out to me with a different account just now. If you have multiple, can you quickly check all of them to make sure that that's not the account that has your progress? It might just be linked with an account you haven't tried yet.

I'm sorry for sending you back with the exact same step, but even if you're absolutely certain that this should be the account, I think it's worth checking your other accounts just in case.

Wees aardig voor elkaar | Be kind to each other

Hey @BoyWonder_9009,

Everything should still be there alright, since it's all saved on the cloud. Maybe this is a very silly question to ask, but are you 100% sure that you've logged into the EA app with the correct account? It'd certainly be the simplest explanation.

I know you've just reinstalled it, but could you try repairing the game via the app just in case something went a little funky during installation?

Wees aardig voor elkaar | Be kind to each other

Hey @BLUEDEREK77,

We're unfortunately not able to help with missing content here on the forums, but I'll try to direct you to people who can.

If you'd like to get the apex coins that you didn't receive, as @XHelperZ said, it can take up to 24 hours for them to appear. If they're still not there after that, I recommend reaching out to our live support via the following link:

...

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Hey @scanelloraro,

If you're having issues reaching out to support, it might be a good idea to try and start a chat with them instead. It's usually the fastest way to get helped:

https://help.ea.com/en/contact-us/

If you don't see the option to start a chat, once you've selected your product and platform, try s... Read more