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EA_QueenBee

EA_QueenBee



13 Apr

Unban apex legends

Comment
@MadAhu7,

As @XHelperZ said, we don't have the insight needed to answer whether or not the ban is justified. Since you're not willing to drop this, I'm going to lock the thread.

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Unban apex legends

Comment
@MadAhu7,

I don't know what you mean by that last part considering we have no say on account bans here on the forums, but if our terms of service team won't remove the ban then the account will more than likely stay banned. Unfortunately I don't have anything else I can recommend trying.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Unban apex legends

Comment
Hey @MadAhu7,

Unfortunately we're not able to help if our terms of service team decide that the ban was justified on your account. They're the only team with the power to remove bans, and if they won't then I'm afraid there's nothing else I can recommend, and it's highly likely that the account will stay banned.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

banner pose buggy and weird

Comment
@Bennn1208,

Right, so it's been like this for a while now. Have you already tried repairing or reinstalling the game?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

banner pose buggy and weird

Comment
Hey @Bennn1208,

What platform do you play on? And do you know roughly how long you've had this issue?

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Wees aardig voor elkaar | Be kind to each other

12 Apr

Didn't receive apex coins after using code

Comment
@peqchii,

Glad to hear it! Enjoy your coins! Standard smile

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Wees aardig voor elkaar | Be kind to each other

11 Apr

Didn't receive apex coins after using code

Comment
@peqchii,

I think I know the issue then: If you play on Steam but redeemed the code via EA, you'll need to start the game up via the EA app in order to get your Apex coins. It's a weird quirk where progress is carried over between the two, but they're still separate platforms, if that makes sense.

Try launching Apex via the EA app, and let me know if your coins show up. Standard smile

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09 Apr

Didn't receive apex coins after using code

Comment
Hey @peqchii,

Quick question: I don't suppose you play Apex Legends on Steam?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

I ordered 40 dollars apex coins it never showed up.

Comment
Hey @clearlyher,

If you're missing Apex coins, you'll need to reach out to our live support team so they can make sure that you get your purchase:

https://help.ea.com/en/contact-us/

They'll need to see proof of purchase. This article shows exactly what they'll need, and has a few examples as well:

... Read more

06 Apr

赛季更新排位结算BUG，钻石4掉成白银4

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @pumpkincannon,

 

We currently support the following languages here on AHQ: 

 

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missing link items

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@ViperMom16,

There's no need to be sorry, the forums are here for us to help each other out! Standard smile It wouldn't exactly be Answers HQ if there were no questions, right?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

05 Apr

missing link items

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @ViperMom16,

I assume you mean that you're missing the items from your Xbox account? There's no cross-progression in Apex Legends right now, so if you swap platform to PC you'll need to start from a fresh account. All of your progress on Xbox will still be there, but it's not possible to transfer it to your PC.

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Wees aardig voor elkaar | Be kind to each other

04 Apr

Apex Coins missing after 24hours.

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @cheeseymayhem,

Unfortunately this isn't something we can help with, but you should be able to reach out to live support via the following link:

https://help.ea.com/en/contact-us/

Try selecting different problem categories after you've chosen your product and platform. "Manage my account" -> "Hacked accoun... Read more

03 Apr

Can I transfer apex coins from my ps4 account to my pc account?

Comment
@Tqberk,

I don't have any information on that, but I recommend keeping an eye on the relevant Twitter accounts for updates:

https://twitter.com/PlayApex
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Can I transfer apex coins from my ps4 account to my pc account?

Comment
Hey @Tqberk,

As of right now, there's absolutely no cross-progression between platforms, so resources, skins, levels, etc. are not transferable.

I know that the developers have mentioned several times in the past that they're planning on bringing cross-progression to Apex, but there's no word on a date for that yet.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

gold coins in Apex

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @BestNice123,

If you're having trouble getting through to our live support team, it might be worth trying to contact via a chat instead.

https://help.ea.com/en/contact-us/

Once you've selected your product and platform, try selecting "Manage account details" -> "Hacked account". This gives me the option to start a chat pretty consistently. Just make sure to inform them that the issue is that you're missing Apex coins. Be sure to have proof of p... Read more

Level Issue

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @the01c1,

There's no cross-progression between PC and PlayStation in Apex, so that would explain why you don't have your items or level. Once you go back to your PlayStation, all of your progress should be there again.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

02 Apr

降格保護

Comment

Hey @beabpool,

 

We currently support the following languages here on AHQ: 

 

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order not receive

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Gdsd_MoeDababy,

If it's been 24 hours since you've bought Apex coins and they haven't arrived yet, then you'll need to reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/

They'll need to see proof of purchase. This article shows exactly what they'll need:

... Read more

cant link apex account to steam

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Menstruator3000,

An EA account can only one of a particular type of account linked to it in its lifetime, and this message indicates that you've already had a Steam account linked. You can read more about that here:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

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