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EA_QueenBee

EA_QueenBee



21 Jun

APEX COINS NOT RECEIVED INTO MY ACCOUNT

Comment
Hey @InfiniteQuakez,

Unfortunately, we're not able to help with missing Apex Coins, and you'll need to reach out to our live support team via the following link:

https://help.ea.com/en/help-home/?r=1

They can take a look at this for you and make sure that you get the coins you're owed. If you're not seeing the o... Read more

-9999 stats issue

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    EA_QueenBee on Support Forums - Thread - Direct
@cozydeniss,

It's just that Apex can get very unstable if you unlink the platform you play it on from your EA account, but this can be fixed by linking it back to the original EA account. If you've linked it somewhere else, then this might be what's causing the issue.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

-9999 stats issue

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @cozydeniss,

Do you play on a console, by any chance? And did you recently unlink it and link it to a different EA account?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

20 Jun

Linking account

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @JoeWorldBoss,

Unfortunately it's outside of the scope of what we can help with here on the forums. I can only point you to our live support via the following link:

https://help.ea.com/en/help-home/?r=1

I'd recommend starting a chat if you can, as it's a lot faster and easier than emails are. If you don't see the option to start one, try selecting a different problem category, and you should see the option pop up.

EA_QueenBeeAHQ.png...

Read more

Unban request

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Hey @YoungFitzXx,

Unfortunately, bans aren't something we can help with on the forums. If you'd like to raise a dispute to try to get your account unbanned, you can reach out to our terms of service team via the webform in the following article:

... Read more

19 Jun

banned for no reason and unable to be unbanned.

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @ghostybloo,

Unfortunately we're not able to help with bans here on the forums, but if you'd like to raise a dispute then I recommend that you reach out to our terms of service team via the webform in the following article:

https://... Read more

apex coins not recieved

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    EA_QueenBee on Support Forums - Thread - Direct
@Eclarke13,

It's strange that that's directing you back to us, since it's outside of the scope we can help with here on the forums. Can you try changing the problem from "Orders not received" to "Check order status"? That gives me the option to start a chat pretty consistently.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

apex coins not recieved

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Eclarke13,

If you're missing Apex coins that you've bought, then you'll need to reach out to our live support team so they can make sure that you get the coins you're owed:

https://help.ea.com/en/contact-us/

They can help you, but they'll need to see proof of purchase. This article shows exactly what they'll ... Read more

15 Jun

Apex coins

Comment
@MCHElite,

There's no such thing as a stupid question. Standard smile If people were less afraid to ask things the world'd be a better place.

And no, don't worry, they won't. If you follow the steps in the proof of purchase article I showed, the most personal information you're showing are email addresses and usernames (Which they already have access to because an EA account requires both). While you wouldn't want to show the f... Read more

Apex coins

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    EA_QueenBee on Support Forums - Thread - Direct
@Taijibahar,

If you follow the link I shared above, pick your product and platform, and then try selecting something like "Orders" -> "Check order status". That gives me the option to start a chat pretty consistently.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

14 Jun

Apex coins

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Taijibahar,

If the coins are still not on your account, then I recommend reaching out to our live support team so they can make sure you get them:

https://help.ea.com/en/contact-us/

Chats are typically faster, so if you can start one, do. Note that they'll need to see your proof of purchase, so try to keep that ... Read more

13 Jun

never received my apex coins

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @Ale830,

If you follow the support link, once you've picked your product and platform, try selecting different problem categories. You should get the option to chat eventually. There's a few under "Orders" or "Manage my account" that consistently give me the option to start a chat. It does tend to go faster than emails do.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

12 Jun

Apex coins

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @Taijibahar,

Am I right in guessing that you play on Xbox, then? Sometimes it can take a little while before the payment finishes processing; has it been 24 hours since your purchase?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

I can't sign into my PlayStation account on origin.

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @Maddog242608,

Apex Legends doesn't support cross-progression, meaning if you want to swap from PlayStation to PC, you won't be able to transfer your progress. Your PlayStation progress will still be there for you, but if you haven't played on PC before you'll need to start from fresh there.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Account unblocking

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @tjp1314520,

 

We currently support the following languages here on AHQ: 

 

Read more

11 Jun

Apex coins

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Hey @MCHElite,

They might use those to make sure that they have the right EA account. Back when I worked in live support I asked for one of them fairly frequently.

@ghrumpii

What problem are you having when you try to open a case?

EA_QueenBeeAHQ.png...

Read more

08 Jun

APEX COIN NOT RECIVED

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    EA_QueenBee on Support Forums - Thread - Direct

Hey @OftenDown,

It's never a good idea to do a charge back as this can get your account banned. As I've already recommended you do on the Dutch boards, if you haven't received the Apex coins that you bought (And you bought them via the same platform that you play on), if it's been over 24 hours you need to reach out to our live support team:

...

Read more

APEX COIN NOT RECIVED

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @JRBaqqal,

Unfortunately logging in to Apex via the EA app is the only way to get those coins. I understand that it's not ideal, but it's the only solution I can recommend.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

07 Jun

Hello, I would like to deal with the issue of my EA binding to my Steam account

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @hdb1172030486,

 

We currently support the following languages here on AHQ: 

 

Read more

Apex coins

Comment
Hey @MCHElite,

If you've contacted via email and it's going too slow for your liking, you can always try reaching out via a chat instead:

https://help.ea.com/en/contact-us/

Once you've selected your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a cha... Read more