EA_QueenBee

EA_QueenBee



31 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @SuperGamer515,

When you say that you logged on to your Switch account on your PS5, do you mean that you just linked your PlayStation and Nintendo accounts to the same EA account? Because Apex Legends doesn't have cross-progression between different console families, so you won't be able to play with your Nintendo Switch progress on your PlayStation, and vice versa.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @YinYao1105,

 

We currently support the following languages here on AHQ: 

 

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29 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @wozhiwanshouqian,

Unfortunately we're not able to help with account bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team via the webform in the following article:

... Read more

23 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @aahmad23,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then you can contact our terms of service team via the webform in this article:

https://help.ea.com/en/help/account/inform... Read more

22 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @reaviee,

Has it been a while since you've played Apex Legends by any chance? When you hit the level cap, your level gets set back to 1 and you go up a tier, which can happen 3 times (So until you hit Level 500 on tier 3). Effectively the level cap has been 2,000 since season 14 with this change. We have a little bit more information about the level cap increase here:

... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @gumoqing555,

 

We currently support the following languages here on AHQ: 

 

Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct

@GageTheRageX,

 

If you're having issues contacting them via a chat or phone, then try choosing different problem categories and you should eventually see the option for a live chat/call.

 

If that also isn't working, then you can always try contacting our social team instead via one of the following options:

  • Twitter - Select the message ic...
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Comment
    EA_QueenBee on Support Forums - Thread - Direct
@GageTheRageX,

If you're having the same issue as above, then you'll need to contact live support as well.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

18 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @TheInsane797,

 

If you haven't received the Apex coins you bought, and are having a hard time getting through to our live support via email, I recommend contacting them again and trying to start a chat instead. If you don't see the option for one, then try going back and selecting a different issue until it pops up:

...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @15642135,

Unfortunately we're not able to help with bans here on the forums. If you'd like to make a dispute, then I recommend reaching out to our terms of service team via the webform in the following link:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to look into this for you.

EA_QueenBeeAHQ.png...

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17 Jan

Comment
Hey @Boss1452313,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to look... Read more

16 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Razrusuvac,

Unfortunately we're not able to help with bans here on the forums. If you're repeatedly being told that your account is banned and you believe it was an error, then you can raise a dispute by contacting our terms of service team via the webform in this article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @nanyuannp,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get the ban lifted, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to help you furt... Read more

15 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey all,

I'm going to lock this thread as it's going massively off topic. I appreciate that you're trying to help Adapik, but Apex doesn't run like a game like Battlefield does.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

12 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Adapik,

Unfortunately we're not able to provide information about bans here on the forums. I wish I could be of more help, but bans just aren't something we're able to look into here.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Adapik,

Apex should run fine on Linux and the Steam Deck (Which uses Linux), so there shouldn't be any reason you'd be banned for normal play on that OS.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

11 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Adapik,

Unfortunately we're not able to help or provide information about bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, then you can contact our terms of service team via the webform in the following article:

... Read more

09 Jan

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey all,

The issue with the Neon Nails Rampage skin (as well as a few others) not appearing in your inventory should be fixed by now. If you're still having issues with missing skins or the like, please let me know what skin you're having issues with, and we'll see how we can best help. Standard smile

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @mmdddhz,

Unfortunately, we're not able to help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @NaVaofficialll,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/e... Read more