EA_QueenBee

@Leucotos,

What do you mean exactly that it is not registered? Are you not able to make a case?

Can you check if maybe the Korean version of the page works?

https://help.ea.com/kr/help/account/information-about-locked-or-banned-or-suspended-accounts/

Wees aardig voor elkaar | Be kind to each other

Hey @Leucotos,

Not all bans will show up in the ban history. Some game specific ones don't get shown there, which is a little confusing. Regardless, bans aren't something we can help with on the forums, unfortunately. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/... Read more

Hey @RvTlz,

Am I right in saying that you unlinked the platform that you play on from its original EA account and linked it to a different one? Unlinking will cause you to lose all of your progress, and Apex is especially temperamental when it comes to account unlinking. If you link it back to its original EA account there's a chance you'll get all of your progress back, but it's not entirely guaranteed.

We have an article here with more information:

... Read more

Hey @Rush_fentanyl,

An EA account can only have one of a specific platform account linked to it in its lifetime. So unlinking your Steam account to link a new one is unfortunately impossible. We have a bit more information in this article:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

...

Read more

@deathdemon185,

It might be worth trying to reach out via a chat if email isn't getting you anywhere. If you go to our help site:

https://help.ea.com/en/contact-us

Select your product and platform, and then choose "Orders" -> "Check order status". That gives me the option to start a chat pretty consistently. (... Read more

Hey @yuutokt,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @deathdemon185,

If it's been over 24 hour since you've bought your coins, I recommend that you reach out to our live support team to see if they can get those coins added for you:

https://help.ea.com/en/contact-us

Sometimes the transaction can take a little while to process, but again, if it's been more th... Read more

Hey @hhqf1,

If you suspect that your account has been compromised, I recommend following the steps in this article to make sure that your account stays safe:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

Once you've done that, you can dispute your ba... Read more

Hey @1b6a66140e18b119,

It seems to me that your Xbox account is linked to an old or disabled EA account. That's not something we can help with here on the forums, but if you reach out to our live support team they'll hopefully be able to get you back into your games:

https://help.ea.com/en/contact-us/

...

Read more

Hey @mukija,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @oooSakura_o,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @bruce878519,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

@friendlystick,

You should still be able to play with your optimized config files via the app, that shouldn't be an issue.

Wees aardig voor elkaar | Be kind to each other

Hey @friendlystick,

Unfortunately an EA account is only able to be linked with one of another type of account in its lifetime, so if you've linked a Steam account previously, you won't be able to link a new one. We have an article with a bit more information here:

... Read more