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EA_QueenBee

EA_QueenBee



15 May

Play on Steam but have a Origin code?

Comment
Hey @Roost3r117,

While progress is shared between your EA and Steam account, you will need to redeem and then launch the game via the EA app in order to get all of the content in the Champion's Edition. Also, just be careful that you're redeeming it to the right EA account. Once you've done all that, you'll see all the contents when you launch the game through Steam.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Link Xbox X account to Steam

Comment
Hey @TouLow,

When you say link your Xbox account to Steam, I assume you're referring to cross progression? Because if so, unfortunately Apex Legends doesn't support cross progression, and if you want to switch platforms you'll have to start from scratch.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

反馈

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @ZhaoRiTianShiWo,

 

We currently support the following languages here on AHQ: 

 

Read more

14 May

spelling error

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @sblroflwaffle,

Cheers for bringing this to our attention! It's been raised to the relevant teams, hopefully they can fix that typo soon. Standard smile

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

How to get my apex legends account undisabled

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @q5y4twx3ec5j,

I assume by disabled you mean that your EA account has been banned? If so, you can raise a dispute with our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/informa... Read more

11 May

Didnt receive my coins, but my bank account was charged

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @fragehardt,

If you haven't received the coins you've bought, you'll need to reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/

They'll be able to help you get the coins you purchased. They'll need to see proof of purchase. This article shows exactly what they'll need:

... Read more

Missing Apex Coins Xbox

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @xGiingerrrDx,

It's strange that it's happening so often to you. It might be some very, very poor luck, but I'll keep an eye on the situation in case there's more to it. I can understand that reaching out to support every single time you want to buy coins is less than ideal...

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

10 May

我的账号数据在origin和ea合并以后被清空了

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @forceczh,

 

We currently support the following languages here on AHQ: 

 

Read more

Waiting for Ranked mathmaking for the past 30-40 min -_-

Comment
Hey @Alphabets,

It looks like there's an outage on the Apex servers at the moment. Hopefully they'll be able to get them back up soon.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

04 May

Missing Apex Coins Xbox

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@xGiingerrrDx,

Cheers for the update, glad to hear you got it resolved! Standard smile

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

03 May

Why is my account banned

Comment

Hey @AZTX001,

 

We currently support the following languages here on AHQ: 

 

Read more

Missing Apex Coins Xbox

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @xGiingerrrDx,

I assume you're reaching out to live support via email? It might be a good idea to try to start a chat with them instead.

https://help.ea.com/en/contact-us/

When you pick your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a chat. Just be sure to inform the advisor what the actual issue is.

EA_QueenBeeAHQ.png...

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26 Apr

Lost progress when changing platforms from Steam/EA to PS5

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @shahthewolfz,

Apex Legends doesn't support cross-progression. All of your progress will still be there on PC, but if you want to start playing on PlayStation you'll have to start from a fresh account, I'm afraid.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

25 Apr

never received my apex coins

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @2vc326p2s05k,

I had to remove some of your images since this is a public forum and you shared your email address (Which is never a good thing to do), and we're not able to help with missing content on the forums. You need to reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/... Read more

24 Apr

我4月23日我的Apex账号被黑客攻击

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @74johnwick,

 

We currently support the following languages here on AHQ: 

 

Read more

never received my apex coins

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @2vc326p2s05k,

If you're missing Apex coins, I recommend that you reach out to our live support team so they can make sure you get the Apex coins you're owed:

https://help.ea.com/en/contact-us/

Make sure that you have your proof of purchase on hand, as they'll need to see it. This article shows exactly what... Read more

20 Apr

Missing coins for a week

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Adamfogwill,

If you're having trouble getting support from emails, it might be a good idea to try reaching out via a chat instead:

https://help.ea.com/en/contact-us/

Once you've picked your product and platform, try selecting "Manage my account" -> "Hacked account". That consistently gives me the option to ... Read more

Can’t open apex

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    EA_QueenBee on Support Forums - Thread - Direct
@Lodocool,

No change at all? Do you play on the EA app or Steam?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

19 Apr

Can’t open apex

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Lodocool,

It looks like your graphics drivers are about 4 years old. Can you try updating those to see if that solves the issue?

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-570

EA_QueenBeeAHQ.png...

Read more

Can’t open apex

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Lodocool,

I wouldn't say no to a video, but could you also share a DxDiag?

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

That way I have a better idea if anything's going wrong in the background. How long have you have this issue, by th... Read more