EA_QueenBee

@79373682,

Is it possible that you're logging in on the wrong account, or did you recently unlink your platform and link it to a different EA account?

Wees aardig voor elkaar | Be kind to each other

Hey @79373682,

Is absolutely everything missing? Skins, characters, your level, etc.? Are you playing on the same platform that you played previously?

Wees aardig voor elkaar | Be kind to each other

@Bennn1208,

Glad to hear you got it working again! Fingers crossed on a quick fix!

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@Bennn1208,

Sorry for not getting back to you sooner, but I've asked around about your issue and this appears to be an issue with DX12. If you're using a command line argument to force it, could you remove it to see if that solves the issue?

I know that the studio is working on fixing it, but I don't have any word on when that will be yet.

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Hey @n9voll5fh3zg,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @w123sdosx,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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@MadAhu7,

As @XHelperZ said, we don't have the insight needed to answer whether or not the ban is justified. Since you're not willing to drop this, I'm going to lock the thread.

...

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@MadAhu7,

I don't know what you mean by that last part considering we have no say on account bans here on the forums, but if our terms of service team won't remove the ban then the account will more than likely stay banned. Unfortunately I don't have anything else I can recommend trying.

Wees aardig voor elkaar | Be kind to each other

Hey @MadAhu7,

Unfortunately we're not able to help if our terms of service team decide that the ban was justified on your account. They're the only team with the power to remove bans, and if they won't then I'm afraid there's nothing else I can recommend, and it's highly likely that the account will stay banned.

Wees aardig voor elkaar | Be kind to each other

@Bennn1208,

Right, so it's been like this for a while now. Have you already tried repairing or reinstalling the game?

Wees aardig voor elkaar | Be kind to each other

Hey @Bennn1208,

What platform do you play on? And do you know roughly how long you've had this issue?

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@peqchii,

Glad to hear it! Enjoy your coins!

Wees aardig voor elkaar | Be kind to each other

@peqchii,

I think I know the issue then: If you play on Steam but redeemed the code via EA, you'll need to start the game up via the EA app in order to get your Apex coins. It's a weird quirk where progress is carried over between the two, but they're still separate platforms, if that makes sense.

Try launching Apex via the EA app, and let me know if your coins show up.

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Hey @peqchii,

Quick question: I don't suppose you play Apex Legends on Steam?

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