FatsharkLev

No recent changes from our end. Can you check again to see if it was a temporary connectivity issue?

If the disconnects persist, please try running through our connectivity solutions here:

Ahh gotcha! Thanks for the update and I’m glad to hear everything got sorted

The Console Developer replied, but they have suggested very similar. They asked if you can run through the steps similar to before but select “Adult Defaults” and confirm the switch.

Let me know if you have any luck with this. Otherwise, I hope that Microsoft Support is able to be of more help.

Hmm okay, this is admittedly quite baffling!

I’ve contacted one of our Console Developers and asked if they can take a look at this for you, and if they have any further suggestions. Due to the bank holiday weekend, I may not receive a reply immediately - but I’ll let you know as soon as I have any response.

It may also be worth contacting Microsoft Support and querying this with them, in case there is any issue with your online subscription. Though I do appreciate that you’ve mentioned you can play other games fine, they still might be better suited to assist.

Please let me know if anything changes, and I’ll be in touch as soon as I hear anything.

Thanks @chester.hahn313, everything appears to be fine from a backend perspective.

Can you please try the following:

1. In Xbox Settings, go to ‘Privacy and Online Safety’
2. Go to ‘Xbox Privacy’
3. Go to ‘View details and customize’ (if Adult defaults is selected, it should be fine but please also go to View details and customize)
4. Under ‘Communication & Multiplayer’ make sure ‘Allow’ is selected for ‘You can join multiplayer games’

Please let me know how this goes.

Hi @chester.hahn313,

What is your Gamertag?

Also, does the issue persist after restarting both your Xbox and your router?

Hm okay the new crash report shows the same occurrence, with a Deadlock type crash and the Exit Code as before.

Have you made any recent changes to your PC? any Windows updates? or Driver updates?

It’s a shot in the dark, but it could be worth performing a clean re-installation which can sometimes help with more complex issues. This involves uninstalling Vermintide 2 as normal, and then proceeding to remove your AppData directory by:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Vermintide 2’ directory

Please be aware that by removing your AppData, you will lose any custom configurations such as keybindings. Your progress won’t be impacted, as it’s stored on our servers....

Hi @Goregutz,

Thank you. We’ve taken a look at your account, but from a backend perspective nothing appears to be incorrect.

Unfortunately, in this circumstance there isn’t anything further we’re able to do. Apologies!

Hm, I’m at a loss here, as progression for a single character shouldn’t technically ever be reset. For a DLC career, e.g. Grail Knight, if the DLC was refunded then any items linked to that would become inaccessible - but for Footknight this wouldn’t apply.

Can you please provide me with your Steam profile URL (or Gamertag/PSN ID) so we can take a look to see if anything is out of place in the backend?

Thanks!

Huzzah! Glad to hear that

Oh, how strange! I’m glad everything has straightened out today!

Not at all! I’ve got my Damnation frame you’ll usually find me lurking in Damnation or I drop down to Heresy to chill a bit sometimes.

Thank you for the feedback all. It’s being noted!

Hi @Zagg,

Our Backend Developers have taken a look at your logs, and it seems that something appears to be blocking your login requests. Looking at our backend data, no requests appear to have been made by your account at the times shown in the logs.

In this case, I suspect the issue is likely Firewall/Anti-Virus, or ISP related.

Please ensure that you have appropriate Firewall and Anti-Virus exceptions in place.

You’ll need to add exceptions for:

• Darktide.exe in \SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries
• EasyAntiCheat_EOS.exe in \Program Files (x86)\EasyAntiCheat_EOS

Please let me know how it goes.

@MeowBeep, I queried this with our Gameplay Designers and have been told that it wasn’t an oversight and that it is intentional, as burning was changed overall which shares the same DoT settings with Soulblaze. However, we are absolutely keeping an eye on things and monitoring all feedback.

Hi @Pinkqueen,

Are you playing via Steam or MS Store?

In any case, is Darktide set to automatically download updates? have you checked Darktide in your games library for any manual update required?

Hi @SirDerbear,

Can you please try a clean re-installation of Darktide:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Darktide’ directory

Please be aware that by removing your AppData, you will lose any custom configurations such as keybindings. Your progress won’t be impacted, as it’s stored on our servers.

Afterwards, you can then reinstall Darktide as normal.

Please let me know how it goes.

Hi @mangeorge,

Your logs show you’re running into a Deadlock type crash, with an Exit Code 0xFA718003.

This Exit Code is usually associated with Anti-Virus/Firewall causing a crash on launch. I appreciate that you’re not crashing immediately when launching the game, but I suspect this may still be the cause.

Which Anti-Virus software do you use?

Please ensure that appropriate Anti-Virus and Firewall exceptions are in place for both Vermintide 2 and Easy Anti-Cheat.

You’ll need to add exceptions for:

• vermintide2.exe in Program Files \(x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries
• EasyAntiCheat.exe in \Program Files (x86)\Eas...

@tinybike, nice one thanks! We’ll investigate.

I believe this is part of the adjustment in the patch notes, here:

Thanks! we’ll take a look.