JackieKo

JackieKo



11 Aug

Post
    JackieKo on Forums - Thread - Direct

Hello everyone! 

Mark your calendars! We are beginning the process to migrate the live servers over to the cloud beginning next week. More info here!


09 Aug

Comment
    JackieKo on Forums - Thread - Direct
18 hours ago, DarkLordSnake said:

The current season of Passage of Peace is about to end in just under a week. Where is the news announcing the next new season? Or any updates even hinting about it?

Info coming very soon! We'll be dropping more info here and on social channels, so stay tuned. 


01 Aug

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

A fix has been applied for this issue. Impacted players will be able to see any missing Unlocks they purchased with Cartel Coins by logging out and back into the game. Thank you for your patience.

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We've received reports of players on the Leviathan server experiencing issues with the Collection Unlock function. The team is looking into this and I'll update this thread when I have more info. 

Thanks! 


31 Jul

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The in-game events calendar and schedule has been updated for August 2023. Below are details: 

  • Rakghoul Resurgence on Corellia 
    • August 8th - August 14th 
  • Relics of the Gree
    • August 22nd - August 28th 

As a reminder, be sure to ...

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24 Jul

Comment
    JackieKo on Forums - Thread - Direct
On 7/22/2023 at 6:21 AM, NorthernNephilim said:

Hello. 

There is a player using character names referring to a certain CRIMINAL political regime, but the forum rules won't allow to write these names because .. "calling out". 

I've had people from my family arrested, tortured and murdered by that criminal regime, so yes, I take personal offense in seeing this game allowing people to use such names! 

So, to whom should i address? 

 

Please use the in-game reporting tool to report problematic character/guild names. You can follow the steps laid out here


22 Jul

Comment
    JackieKo on Forums - Thread - Direct

Players should now be able to log into the Darth Malgus server and stay logged in. We will continue to monitor the situation should new reports come in. Thanks for your patience. 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We are aware of an issue players are having with logging into the Darth Malgus server and are investigating it. This thread will be updated when we have more info to share.


21 Jul

Comment
    JackieKo on Forums - Thread - Direct
11 hours ago, Rotatorcuffs said:

Yes, I am aware of this post. However, that post seems to suggest that the Dev team was also working on their own fix to the launcher itself. I am wondering if that fix is still a work in progress or if perhaps that's no longer necessary and happening with the recent update from the network provider. The error message may be gone but I am wondering if the bug is indeed 100% fixed, as I don't want to invest too much into playing if for some reason it interferes with the progress I make in game.

An update and some clarity on the issue would be much appreciated. Thanks ...

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20 Jul

Comment
    JackieKo on Forums - Thread - Direct

Character Transfers are now available again. There was additional testing we had to do, so we appreciate your patience. 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We will be taking down Character Transfers today beginning 1pm CT / 6pm UTC. The expected downtime will be about an hour. I'll update this thread with more info as I get it. 

Thanks! 


18 Jul

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Adding the following the known issues list: 

  • Some DE/FR titles and descriptions are missing in the PvP mission terminal/panel.

17 Jul

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

PvP Season 3 will be starting tomorrow, July 18th. More information can be found in the article posted here

Additionally, the event was added on the calendar which can be found ...

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Comment
    JackieKo on Forums - Thread - Direct

Hi @Beckwith sent you a PM. I'll continue conversation privately there so as to not openly discuss anything that could reveal information that should not be shared publicly.


14 Jul

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, update for today. There are two things happening simultaneously regarding the fix for the game version mismatch error:

  • There was an update that happened on the network provider side that was deployed recently.
  • For the fix we expect to deploy to the launcher itself, the team is currently working on further testing.

It is possible that the update from the network provider will direct impacted players to the correct client download which would fix the mismatch error. For any players who are currently impacted, we would like to know if this update fixed the issue for you. Please log back into the game and report your status in this thread.

...

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12 Jul

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We’re seeing reports of players who have noticed a drop in quality in graphics and we wanted to offer some insight and also a few steps that players can take to improve quality. 

As a reminder, as of 7.2.1, the “min specs” for SWTOR have been updated: 

  • OS: Windows 10 or later - 64-bit
  • Processor AMD: AMD Athlon 64 X2 Dual-Core 4000+ or better
  • Processor Intel: Intel Core 2 Duo 2.0GHz or better
  • Memory: 6 GB RAM
  • Graphics: Star Wars: The Old Republic requires a video card that has a minimum of 1 GB of on-board RAM as well as support for Shader 3.0 or better.
  • ...
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07 Jul

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

The team working on this issue is working on a fix that should correct the game version mismatch error. Currently, we expect the fix to be deployed next week. If that changes or if I get more info before then, I'll update this thread. 

Thanks

Comment
    JackieKo on Forums - Thread - Direct

Small update. The drop rates are currently not working as intended for the Interpreter's Retreat area. Team is working on a fix, and that is currently targeted to be deployed for 7.3.1.  Thanks all. 


05 Jul

Comment
    JackieKo on Forums - Thread - Direct

I'll ask the team to take a look at the drop rates. Thanks all! 

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

The team overseeing the launcher issue is still looking into this, but know that this is a top priority for them. When we have more info, I'll post an update here. So keep an eye on that thread or the dev tracker. 

Thanks