JackieKo

Hello everyone!

The Shae Vizla test server is now open! Please read here for all the details on how you can help test the new server. 

We want to see if there is anything that would keep a player from experiencing their regular routine and normal play. Examples of what we would like players to keep in mind:

• Compared to an existing server, how is the performance?
• Any specific areas or planets where you feel the performance has lessened?
• What region/country do you reside in?
• Provide a comparison of ping from existing...

Hi there, with the Assets Failed error, that indicates the launcher crashing as it is checking a lot of data. We're doing more tests to make this a smoother process for players who are experiencing this. That said, this is fixed by restarting the launcher so it will pick up where it left off with syncing everything. Pairing this with the messaging that Steve brought up, you are not truly experiencing a full download. The launcher is verifying all of your files.

HI all, 

Appreciate the reports! Can you let us know if adjusting the texture quality to low helps at all? 

4 hours ago, Toradama said:

I'm not too tech savvy but I hope this is the correct information. Machine type is a ACPI 64-Bit based PC. As for the graphics card its a AMD Radeon graphics that's integrated with my AMD Ryzen 7 4700G processor, the driver version is "30.0.13014.8". I hope that makes sense but this issue was somewhat fixed by using compatibility mode to windows XP SP3 and I don't have this issue on any other game I play. 

Hi again! The team is also asking for dxdiag files. Can you send all the info you wrote above plus the dxdiag file to [email protected]? The team will need to take a closer look at what's happening. You can find the steps to generate a dxdiag report ...

Hi everyone, 

We've received some reports of players who are experiencing flickering graphics/textures. In order to help us troubleshoot this issue further, we are asking for the following info: 

• Type of machine you have
• Graphics card
  • Driver version of the card 
    • If you go to to your Device Manager > Display adapters > click properties on your graphics card, you should be able to find this info
• What version of Windows you have
• Dxdiag file
  • Please follow the...

4 hours ago, JackieKo said:

Hi there, 

Could you please share the following info for us?

• Type of machine you have
• Graphics card
  • Driver version of the card 
    • If you go to to your Device Manager > Display adapters > click properties on your graphics card, you should be able to find this info
• What version of Windows you have

That would be a helpful start in troubleshooting this issue. You can also PM me this info if you feel more comfortable with that. 

Thanks!

For anyone else who may be experiencing this same issues, can you please provide the above information? Thanks! 

Hi everyone, 

We have some awesome news to share regarding the next step in our initiative to host our servers on the cloud! A new test server will be opening up on April 3rd. All of the details can be found here. 

*FR/DE translations will be published at a later time*

Jackie 

Hi there, 

Could you please share the following info for us?

• Type of machine you have
• Graphics card
  • Driver version of the card 
    • If you go to to your Device Manager > Display adapters > click properties on your graphics card, you should be able to find this info
• What version of Windows you have

That would be a helpful start in troubleshooting this issue. You can also PM me this info if you feel more comfortable with that. 

Thanks!

We are bringing the servers back online now. Thank you for your continued patience as we worked out these issues! 

We will be taking down servers in approximately 15 minutes to deploy a fix for the mail system. We will update this thread when servers are back online. 

18 minutes ago, sethrage said:

I did check those steps and the servers are still not showing for some reason

If the compatibility mode check did not work for you, I'll have to forward your report to the team. Thanks for confirming you went through all the troubleshooting steps. Hopefully, we get can your game into a working state soon! 

Hi there, 

Can you please confirm if you have completed these steps and you are still unable to see servers? 

Hello everyone, 

Another issue has been found concerning the mail system so we will be shutting if off again momentarily. I'll be keeping this thread updated, so please keep an eye on it or on our Twitter account. 

Servers are being brought back online. Thank you for your patience! 

12 minutes ago, Char_Ell said:

Why do you expect BioWare to support an operating system that is no longer supported by its manufacturer, Microsoft?  Windows 7 stopped being supported by Microsoft in 2020 January.

That being said, @JackieKo, the help.ea.com page with SWTOR minimum system requirements with date of 2017 August 21 still lists Windows 7.  Someone needs to get those updated if that is no longer that case.

Yup, that will be updated shortly. 

2 minutes a...

Hey everyone, 

I'm keeping players updated on this issue in this thread here. I will continue to make updates there to keep info consolidated. Thanks! 

1 hour ago, Sylvannai said:

Many thanks, Jackie. 🙂

Addendum:
I just reached a member of our guild privately.
He gets down to his characters with no problems. The problem seems to affect individual players.

 

Hey Sylvannai, 

We're bringing the servers down right now, but when they come back up, can you update this thread and confirm if you're able to or still not able to access all the servers? 

Thanks!

We will be bringing down servers in about 15 minutes to deploy a fix for the mail system issue. I will update this thread again when the servers are back online. 

18 minutes ago, Eldarion_Velator said:

Yes.

Just out of curiosity, I ran swtor.exe (from the retailclient folder) and got this error: "The procedure entry point ucrtbase.terminate could not be located in the dynamic link library api-ms-win-crt-runtime-l1-1-0.dll" - which is not a problem that occurs with any other program/game on my machine.
 

I have emailed support with the same information (my OS, when I patched, what happened afterwards, disabled antivirus/firewall, manually installed DirectX runtime, uninstalled and reinstalled with the same problem, uninstalled again and attempted to run the game from the copy I archived after patching this morning) and attached the complete launcher log file.

As everything else has been ruled out, the team strongly recommends updating the OS as with this update, the new recommended OS is Windows 10.  

Hey there, I've forwarded this on to the team. I'll update here when I have more info from them!