JackieKo

JackieKo



11 Nov

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

If you missed the 7.2 Game Update stream, the recap has been published here.

And also a reminder that everything we talked about, save for the story content, can be tested out on the Public Test Server. More details regarding PTS can be found ...

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10 Nov

Comment
    JackieKo on Forums - Thread - Direct
54 minutes ago, Akushii said:

Can we get a post on what the Gearing and Class changes are? I checked the sub threads, and there are no information. It will be hard to give feedback if we don't know what we are supposed to test or what is changing. Also I saw a post about a new currency (Systech?), a post on what it is, how you acquire it and how/where you spend it will be useful.

We have some detailed posts coming up from Bryant and Shabir soon! 

Post
    JackieKo on Forums - Thread - Direct

Hello everyone,

This post will serve as a one stop check-in that will provide a snapshot status report of all components that are being tested in PTS for Game Update 7.2: Showdown on Ruhnuk.  Expect this post to be updated on an ongoing basis to reflect changes and updates regarding PTS as time passes.

Ruhnuk Planet

  • Daily Area: Heroic 4 Valga Djenn Known Issue: Enemy abilities are not finalized
  • Daily Area: The Flutterplume Shrieker has an ability that is not finalized and currently doesn't do much
  • Mandalorian Relic: Repulsor Unit - the Volatile Lambro interactables do not play their explosions at the correct time
  • Mandalorian Relic: What's in the Works daily - the scannable object for the reservoir can be difficult to acquire
  • World Boss: Some animations for attacks do not currently play as intended
     
Post
    JackieKo on Forums - Thread - Direct
  • How does the adjusted threat and damage output of tank classes feel?
  • Darkness Assassin and Annihilation Marauder’s rotations have been smoothed out, does this feel better or worse than 7.0?
  • The Ward of the Continuum tactical has been redesigned to synergize better with Darkness Assassin mod choices. Have you tried it? What do you think?
  • What are your impressions of the redesigned Annihilation mod choices?
  • How do you feel about the overall state of tanks in PVE?
  • How do you feel about the overall state of tanks in PVP?
  • What do you feel tanks are missing in PVP or PVE?
  • What are things you would like to see in the future for tanks?
  • What are your impressions on the itemizations around tanks?
  • Medals and Achievements for PVP
  • Would you like to see additional achievements added on a bi-seasonal or seasonal basis?
  • Do...
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    JackieKo on Forums - Thread - Direct
  • What map filters would you want to have on or off by default?
  • Are there any concerns about the new keyboard shortcuts?
  • There are a lot of options for customizing your map overlay display. Did you have any issues setting these?
  • Currently the mini-map turns off when the overlay is on. Did this create any issues with playability?
  • Are there any maps you have found that are missing critical details?
  • Are there any map overlay settings you would like to see or don’t ever anticipate using?
     
Post
    JackieKo on Forums - Thread - Direct
  • What other buttons would you want available?
  • What additional functionality would you want for custom bars in the future?
  • How many button slots are you typically using?
  • What buttons would you want on by default?
     
Post
    JackieKo on Forums - Thread - Direct
  • Do you think you'll PvP more or less than you did before the update?
  • Do the rewards on the reward track make you want to PvP specifically to earn them?
  • Do you think you'll queue for 8v8 Warzones or 4v4 Arenas equally?
  • Do you feel the new Warzone medals will encourage objective play?
  • Is it clear how to earn PvP points and progress the Season reward track?
  • What is your overall impression of the changes to the PvP season system?
  • What do you like the most about the changes to the PvP season system?
  • What do you like the least about the changes to the PvP season system?
  • What is one change or adjustment you would like to make on the new PvP Season system, what would it be, and why?
     
Post
    JackieKo on Forums - Thread - Direct

Upgrading Gear on Vendors:

  • Do you find it easier to see what items can be upgraded on PTS as compared to live. Specifically when upgrading gear for alts, or a discipline that isn't your current (such as upgrading tank gear on a DPS)

Systech Gear and Currency Bag Drops from Silver and Gold Enemies

  • Please spend some time killing Silver and Gold enemies around the galaxy. How do you feel about the rate of Systech gear drops compared to the rate of endgame currency bags?
Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

A new patch is being released shortly. There were some key reports that helped us identify very specific issues that players were experiencing with the play button being grayed out. This issue was tied to account names that started with a hyphen. This was a very unique scenario and we appreciative of the players who continued to send us reports that helped us identify this problem. 

The new patch should be deployed within the next hour. 

 


01 Nov

Post
    JackieKo on Forums - Thread - Direct

Hello everyone, 


Mark your calendars! We will be hosting a livestream for Game Update 7.2 on November 9th at 1:30pm CT / 7:30pm UTC. As always, it will be hosted over on our Twitch channel. We’ll be going over what players can expect with the next game update, the reopening of the PTS, and a general timeline of 7.2’s launch. 


I’m locking this thread for now until the livestream concludes and will be threading a recap of the stream talking points and VOD when we have them available. As always, should this timeline change, I will inform all of you of those details. 


See you next week on Twitch! 
 

Edit: UTC time has been updated to mirror the Winte...

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Comment
    JackieKo on Forums - Thread - Direct
4 hours ago, Szob said:

I am on old, unupdated Windows 7 Pro and I do not have ANY virus software, Windows Defender is OFF, firewall down, DNS set to Google's 8.8.8.8 and the launcher is refusing to patch to correct version. 

We highly recommend that you update Windows as that can be the root cause of your current issue. 


31 Oct

Comment
    JackieKo on Forums - Thread - Direct
On 10/26/2022 at 2:56 PM, Coirbidh said:

In case this helps anyone else here, or on the BioWare side of things (@JackieKo, @CommunityTeam, and/or @Commu...

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26 Oct

Comment
    JackieKo on Forums - Thread - Direct
18 hours ago, Kantook said:

w

10/25/2022 2:57:30 PM
Behavior Blocker detected suspicious behavior "TrojanDownloader" of F:\Star Wars - The Old Republic\swtor\retailclient\swtor.exe (SHA1: FF256C5E6DF4908CAF03EB874EB107C44C25A91A)

elp...... it crashes my system to a reboot, AV software detects it as a trogan  and blocks swtor.exe

Please add that to your allowlist as noted here

Comment
    JackieKo on Forums - Thread - Direct
On 10/21/2022 at 9:48 PM, Coirbidh said:

@JackieKo @CommunityTeam Any progress on addressing the "Host_WindowLoadTimeout" error message problem, which appears AFTER install, and when TRYING to install (or reinstall, as in my case)?

Hi Coirbidh, please send logs to the Support team, so we the team can take a look into what's happening. Thanks!

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21 Oct

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Update from the team. 

We have been looking at the issues that players have reported. After researching and replicating these issues locally, we have the following suggestions/fixes for players:

Nothing happens when you click on play or the play button is grayed out:

  • This usually means that an external application (like an antivirus) is stopping the launcher from running the SWTOR game client. This launcher was a big upgrade and sometimes antiviruses see these differences on game executables and block them. Most antiviruses offer “exclusions” or “exceptions” that you can add to allow or permit applications. Usually, these options are found on settings.
  • Once you go to your antivirus settings, add the exception/exclusion and make sure you add your SWTOR install directory to this list. This wil...
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Comment
    JackieKo on Forums - Thread - Direct

Hey everyone,

We're seeing the feedback that there is confusion on this mission as the objective is not as clear as it can be. This is the terminal that you should be looking for in The Cheating Algorithm mission, and it spawns quickly. That said, we will be making changes in an upcoming patch to make this path less confusing.

 

image.png.5bec6c5f8eb601c4d9fbb07b9ffb8c7a.png


20 Oct

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

The "Show Gear as Outfit" bug is something we're looking into as the current experience is not intended. 

Additionally, we'll be looking into expanding the character limit for naming outfits in a future update. I don't have a timeline for this, but wanted to say that we're aware of the feedback. 

Comment
    JackieKo on Forums - Thread - Direct
19 minutes ago, Screaming_Ziva said:

But there are two mounts in collections that say they are exclusive to the vendor (Vigorous Rodir and Voracious Rodir).  The Vigorous Rodir is already on the vendor.  Shouldn't the Voracious Rodir be there as well?

EDIT: Voracious is on Jaliet Nall and will be available after the season ends as well and part of the B and D rotation. 

 

31 minutes ago, IvoryTiger said:

Alliance side, quest "The Cheating Algorithm".  Spawn time on Shady Terminal on Coruscant needs to be adjusted.  Right now it's one terminal, per instance, completely blocking progression, and haven't seen the terminal go live after 10 minutes of waiting from the last time.  Switching instances does not help.

 

The team is investigating the respawn times. Thanks for the report. 

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Comment
    JackieKo on Forums - Thread - Direct
2 hours ago, Screaming_Ziva said:

Ki'at Thavo still has Season 2 items for sale.  He does not have Season 3 items available.

The G.A.M.E. reputation track is not in the list of Legacy Reputations.

The season 2 items available in Ki'at Thavo's inventory are intended to be there. The Season 3 items will be available when the season ends for players who may have missed the rewards in the track.

The Reputation Track will unlock when a player obtains any rep points. This is to keep the list clean for players who come in after season 3 is over. 


19 Oct

Comment
    JackieKo on Forums - Thread - Direct

Hi all,

Update from the team on what they are currently troubleshooting. There are two main issues that they are working to resolve that covers many of the edge cases that they are seeing reported in the forums.

The first is a version issue. Thanks to the logs that players submitted, they can see a version mismatch, so they will be working to deploy a fix to correct this.

The second is players seeing a Launch_Error_Code after successfully upgrading to the new launcher. This appears to be specific to the player's computer as the launcher executable can trigger antivirus blocks as this is the first launcher update in quite some time. So currently, the team is troubleshooting further.

I'll update this thread when I know more.

Thank you
 

2 hours ago, racknut said:

I am still getting the now infamous Host_WindowLoadTimeout error. So I've done some debugging and no...

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