JackieKo

JackieKo



20 Jan

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

A new iteration of PTS has been deployed. If you experienced a crash prior to this build, we highly encourage you to test out PTS again and report any new findings here. Should your game experience a crash, please follow the support steps listed here

As an FYI, it is expected that the download for the launcher will be over 30GB and Steam's will be 8GB.

EDIT: Updated the expectations on down...

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18 Jan

Comment
    JackieKo on Forums - Thread - Direct
Just now, NicoleMay said:

Map feedback?

The rotation could be improved. Huttball is not fun to me, and while I do enjoy Pylons, we get them way too often. I would love to see more Odessen in the rotation. It's my favorite WZ map.

Hey NicoleMay, 

Not in general for this specific thread. I just don't want players to forget about Shabir's initial ask "We would like your feedback on which maps do you feel are the toughest to reach 8 medals on and why". 

Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hey all, 

I know there's a lot to talk about but I would like to reiterate that we would like to know about certain maps as well, so be sure to include that in your feedback. Please keep posts and comments on topic. Thanks! 


15 Jan

Comment
    JackieKo on Forums - Thread - Direct

Hi all The issue is resolved and both servers should be back online. Thanks for your patience. 

Comment
    JackieKo on Forums - Thread - Direct

Minor update. We will be restarting both the Star Forge and Satele Shan servers within the next 30 minutes. So if you are currently in either of those servers, your game time will be momentarily disrupted. 

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

We're investigating the log in issue for Star Forge. We'll update this Twitter thread once we have more info to share. 


11 Jan

Comment
    JackieKo on Forums - Thread - Direct
16 hours ago, TrixxieTriss said:

Thanks for responding @JackieKo, it’s appreciated. But what am I meant to do in the meantime 🤷🏻‍♀️

I specifically resubbed to play the story & I’ve not been able to. I basically flushed $20au down the drain. 
The monthly renewal is due next week I think. Im obviously not going to want to flush another $20.

Is there a time frame on a fix? It’s already been close to 11 months for this game breaking bug.

Can BioWare offer a free sub or other incentive till the issue is fixed?...

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10 Jan

Comment
    JackieKo on Forums - Thread - Direct
20 hours ago, LadyAdmiral said:

Update: We tried again today with low level characters. No luck.

We think it has to do with the matchmaker / warzone creation step.

Hi there,

Team is aware of this issue and looking into it. Thanks!  

On 12/29/2022 at 2:06 PM, Crystal_Mind said:

Haven't checked Challenges lately, but I did experience the bug you describe while queueing for Unranked Warzones shortly before 7.2. There was a brief thread in the bug report subforum about it.

...

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Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

This bug has been on our radar since we mentioned it on the known issues list. We are still investigating it especially with the reports of the workaround not working for every player. I'll update this thread when I have more info. I just wanted to chime in here to let you all know that we are actively looking into the edge cases we are seeing. 


09 Jan

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

We're aware of the issues that some players are having with character copy and seeing an empty server list. We're investigating! Appreciate the reports. 

Thanks!


03 Jan

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

I hope you all had a lovely holiday season. We wanted to let you know that we will be deploying a new PTS build shortly. We received reports of players crashing when trying out the 64-bit build. If you are one of these players, we would like you to play the game on PTS once more. We are currently pinpointing what is causing the crashing issue. So it is possible that you may crash again during this iteration, however, the reports that you send in will provide us with additional details on your experience. Please follow the steps written out here to submit reports if your game does crash. 

Thanks!


22 Dec

Comment
    JackieKo on Forums - Thread - Direct
2 hours ago, raikme said:

These informations should be on the front page of the main website, Swtor launcher AND in-game.

Far too many people don't read patch notes nor the forums and they're missing out on so many things.

The launcher system alert should be updated with the support line info. Please let me know if it doesn't show up! 


21 Dec

Comment
    JackieKo on Forums - Thread - Direct
12 hours ago, SchnellesWiesel said:

There are thousands of items for collection. I don't have all of them, unfortunately only a few. I have the discount on most items, but not all.

Anyone else have the same problem with these items?

Appreciate the info. The team will look into this list and if there were items that were intended to be discounted but weren't, they will figure out the best course of action.


20 Dec

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Surprise! Players can test 64-bit on the PTS right now! As mentioned in the letter from Keith, we are getting ready to move to 64-bit. This is the thread that can be used to submit feedback. Please also read through the PTS article and this post entirely before jumping into the PTS. We are currently looking for how well the game runs in this environment and would...

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Comment
    JackieKo on Forums - Thread - Direct
9 minutes ago, KeithKanneg said:

Good afternoon SWTOR community,

We just published a blog post that I encourage you to read when you have a moment. We are happy to see players enjoying Showdown on Ruhnuk. There is more to come, but for now, from my family to yours, wishing you all good health and much love. Happy holidays, everyone. 

-Keith  

As players are asking for details about sales, the breakdown is below (which can be found in the above linked blog post as well):

  • Double XP Event begins today and will run until December 27, 2022
  • 50% off Pets and Companions from now until December 27th, 2022
  • 50% off Toys and Flair in the Cartel Market from December 28th until January, 4 2023
  • 50% off all Collections from now until Ja...
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Comment
    JackieKo on Forums - Thread - Direct
13 minutes ago, Chryptyk said:

i posted this follow-up inquiry because the patch notes were posted and nothing additionally was mentioned about either an unlock sale (which was previously mentioned by @JackieKo) or a broad CM sale, which are both traditions going back many years and that they are losing out on a money making opportunity.  today would have been the last, best day to start it.  as @DarthCasus ...

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Comment
    JackieKo on Forums - Thread - Direct

Adding note to the Known Issues list that Master Orr's Boots and Belt do not have dye slots. 


19 Dec

Comment
    JackieKo on Forums - Thread - Direct
On 12/13/2022 at 11:50 AM, MaximusRex said:

The new Welcome Windows in the new UI cannot be relocated, so it is stuck behind my chat box in the lower left of the screen, and it is also half off the screen, which cannot be fixed because it is not movable.  Image attached.

https://i.imgur.com/D3jRlft.png

 

On 12/13/2022 at 1:05 PM, Sunjammer said:

Can confirm. While the UtilityBar1 is in the top half of the screen the "secondary window" is dislocated and appears in the bottom half of the screen:

...

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Comment
    JackieKo on Forums - Thread - Direct
11 hours ago, mCion said:

 

Hope some dev finds the viewpoint of a new person useful. I imagine the forums are full of long timers.

Thanks.

 

edit: FYI posted this with over 30 matches since 7.2.

Absolutely, this perspective is very helpful. It's always important for us to pull feedback from as many perspectives as possible, so appreciate the write up! 


17 Dec

Post
    JackieKo on Forums - Thread - Direct

Hi folks,

We will be taking the servers offline on December 20, 2022 to deploy Game Update 7.2a.

Details:
DATE: December 20, 2022
TIME: 7:00 AM - 10:00 AM CT (1:00 PM - 4:00 PM UTC)
VERSION: 7.2a

Patch notes will be available on Monday, here: https://www.swtor.com/patchnotes

Thank you.