JackieKo

JackieKo



28 Mar

Comment
    JackieKo on Forums - Thread - Direct

We're receiving reports of players experiencing start up crashes. Reiterating this from the reports we received during the PTS phase. 
 

  • It is possible that the necessary DirectX 9 is not installed. Please install the June 2010 Direct X runtime. The download link for the June 2010 Direct X can be found here. 
Post
    JackieKo on Forums - Thread - Direct

Hello everyone!

SWTOR is now running with the 64-bit client! This was a colossal effort from the team on all fronts, and I cannot wait for you all to see all of the updates that will be coming to the game over time. 

The move to 64-bit also means that some players may have to update settings on their sides. Below are common changes/issues we have seen since we’ve been testing 64-bit. 

Your Antivirus program may pop up with an alert. Players are encouraged to update their firewall/AV settings to allow the app. 

Players may also need to remove compatibility settings as this was tied to seeing an empty server list upon log in. 

  • These could be set on [installation directory]\launcher.exe or [installation directory]\swtor\retailclient\swtor.exe
  • Right click
  • Click Properties
  • Click the Compatibility tab
  • Uncheck “run this program in compatibility mode”
... Read more
Comment
    JackieKo on Forums - Thread - Direct

Hi again, 

Servers are now back online with Game Update 7.2.1! As an FYI, there were a few questions answered throughout the day, and I encourage players to read the ...

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Comment
    JackieKo on Forums - Thread - Direct
43 minutes ago, ceryxp said:

After reading the article I have a few questions.

What is the actual cost for the Mek-Sha stronghold?  In one place you say 8 tokens and in another you say 14.

During Season 3, the Season 1 weapons were sold by Ki'at Thavo.  Will the Season 2 weapons be available this Season?

Are the Collections unlock prices going to remain as they were for Season 3?

Also, I think the dyes are misidentified.  The image appears to show grey / brown, brown / grey, and orange / orange, but the cutline identifies them as "(From left to right: Pale and Dark Brown, Pale Orange and Dark Orange, and Pale Brown and Dark Gray Dyes.)."

Mek-Sha SH cost is 14 tokens. The article has been updated, good catch! 

"Will the Season 2 weapons be available this Season?"

  • Season 2 weapons will not be available this ...
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Comment
    JackieKo on Forums - Thread - Direct
On 3/24/2023 at 12:55 PM, JackieKo said:

Hi everyone,

Happy to announce that Game Update 7.2.1 will be launching on March 28th! We will be taking down the servers at 7am CT/12pm UTC with an expected downtime of 5 hours. Patch notes will be posted on March 27th here: https://www.swtor.com/patchnotes

We did want to point out that this game update contains the 64-bit client, so please expect a larger download than normal. Players should expect a 35g download for 7.2.1. 

One change we did want to let you know about today is an update coming to the Master Datacron. Current...

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Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

I'm creating this thread to keep you all informed with updates on the 7.2.1 patch. Currently, we are extending the maintenance window and do not have an ETA on when the servers will be back up. I'll keep you all updated here when I have more info. 

Thanks!

Comment
    JackieKo on Forums - Thread - Direct
8 hours ago, DeannaVoyager said:

What does this mean? 

 

If my account is preferred, and I sell something in GTN that puts more than 1 million credits into my mail, does it mean I will lose the credits (i.e. they get returned to the sender when the mail expires)?

Or does this only apply to the subscriber credit cap (4bil+) ?

If you try to pull credit from the mail, only the amount that will cap you can get pulled from it. The UI does not refresh until you close/reopen the mail. F2P and Preferred accounts will still have their credit caps in place and will never be able to hold more than 1 million credits. The email will eventually expire, so you will need to keep an eye on it.

12 hours ago, Pandoras_Jar said:

Hey, was just looking over the 7.2.1 patch notes and wanted to confirm that the queue l...

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Comment
    JackieKo on Forums - Thread - Direct

Wanted to address this patch note: "The Master’s Datacron now boosts players’ character to Level 80 (up from Level 70). The armor granted by the equipment bundle has been updated to relevant conquest armor."

The Eternal Commander Equipment is being replaced and in its place will be the 324 Noble Decurion Conquest equipment. It will still be compatible to your character's Discipline and the items can be upgraded at their respective vendors. I'll update the OP with this info. And to reiterate, the Master Datacron will only grant a level boost. It will not grant a story boost. We'll be bringing back the Eternal Commander Equipment in a future update and will share details on how to obtain it when I have them. 

Related to items that grant a level boost, the Commander's Character Token will continue to boost your character to level 70 with 7.2.1. We are considering increasing the level this boost takes you to as well, but no details to share yet.

... Read more

27 Mar

Comment
    JackieKo on Forums - Thread - Direct
On 3/24/2023 at 5:53 PM, SteveTheCynic said:

Woohoo!  A new patch on my day off that I took because it's also my birthday!

 

Happy early birthday! Hopefully, the maintenance window won't take up the full five hours and you can celebrate!

On 3/25/2023 at 6:29 AM, TonyTricicolo said:

Will the 64bit client download faster via Steam?

Ultimately, it depends on your connection. With the tests the team ran, we found the following: 

  • Average/good connection + SSD 
    • Launcher 24 minutes
    • Steam 11 minutes 
  • Fastest connection + SSD
    • Launcher - 9 minutes
    • Steam - 8 minutes
  • Slower connection (5mb/s average download) + HDD
    • 150 minutes
    ...
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Comment
    JackieKo on Forums - Thread - Direct
On 3/24/2023 at 1:18 PM, Chryptyk said:

What will be included with 7.2.1?  Will PVP Season 2 be active?  Also we were supposed to be getting the Opal Vulptilla with this patch release if we pvped on the PTS.

What about the new Mek Sha SH and will regular Galactic Season be active?

Everything that was tested on the PTS will be released tomorrow. The patch notes can be found here: https://www.swtor.com/patchnotes

In short, see link above, yes, eligible players will be getting the mounts with 7.2.1, and the Mek-Sha apartment SH and GS4 will be active! 

...
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Comment
    JackieKo on Forums - Thread - Direct

Star Forge has been brought back online and players will now be able to log in. Thanks for your patience, everyone! 

Comment
    JackieKo on Forums - Thread - Direct

We're going to be bringing down Star Forge shortly and bringing it back up shortly after. Appreciate your patience. 

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The team is looking into the issue players are having with logging into Star Forge. I'll update the thread here when we have more info. 


24 Mar

Post
    JackieKo on Forums - Thread - Direct

Hi everyone,

Happy to announce that Game Update 7.2.1 will be launching on March 28th! We will be taking down the servers at 7am CT/12pm UTC with an expected downtime of 5 hours. Patch notes will be posted on March 27th here: https://www.swtor.com/patchnotes

We did want to point out that this game update contains the 64-bit client, so please expect a larger download than normal. Players should expect a 35g download for 7.2.1. 

One change we did want to let you know about today is an update coming to the Master Datacron. Currently, the item allows players to boost their characters to level 70. Beginning with 7.2.1, this item will b...

Read more

20 Mar

Comment
    JackieKo on Forums - Thread - Direct
On 3/17/2023 at 1:30 PM, Kazuone said:

so 7.2.1 could be on live server next tuesday !

Not yet, but soon! As in the coming weeks. We're solidifying some of the finer details first before announcing the actual date. We'll be making a post on the forums once we're ready to do so. 

Comment
    JackieKo on Forums - Thread - Direct
On 3/17/2023 at 1:57 PM, Nee-Elder said:

i don't understand why these new forums can't have some 'widget' incorporated within...

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10 Mar

Comment
    JackieKo on Forums - Thread - Direct
On 3/8/2023 at 4:00 PM, Nee-Elder said:

Thanks  @JackieKo and also please if you ( or @Shabir_Dhillon ) is allowed to say:  Any chance the Achievements required 'Weekly' total of 25 for ARENAS will be reduced to like 15 or something more reasonable to help keep some of us from checking into a mental institution?

This just came across my desk actually! The f...

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08 Mar

Comment
    JackieKo on Forums - Thread - Direct
On 3/7/2023 at 11:52 AM, winpersec said:

Basically the title.

Is everything okay?

First off, appreciate the concern for my well being. :) There were some hardships that happened in the personal life, but things are calming down and getting better. Work-wise, a lot has been happening BTS, so that has taken up a lot of my time. Can't talk about everything just yet, but doing lots of prep work and strategy planning for things to come. I'm looking forward to sharing the details with all of you when I can. 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Wanted to confirm with all of you what will be coming with the next season of PvP. Though I’ll save the reveal of the rewards for a future blog post. Shabir covered a lot of what was happening with the Medals when PTS went live on February 9th. Slight adjustment have been made since then, so we wanted to establish what players will be experiencing beginning PvP Season 2: 

  • Defender points per tick have been increased to 700 points per tick (up from 500 points per tick).
  • Turret Control Zones have been increased.
  • When within the control zones of a turret controlled by the player’s team, they will receive 500 defender points when defeating a player. 
  • When within the control zones of a turret controlled by the opposing team, players will receive 500 attacker points for every player they defeat. 

Currently, the changes above are only applied to the Alderaan Warzone map, but as ...

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24 Feb

Comment
    JackieKo on Forums - Thread - Direct
18 minutes ago, DarthNillard said:

Support didn't request that I sent any files.  They asked me to uninstall/reinstall the game (which I had already done, but also did again to no avail), and then to try steam, before telling me to just wait until there's a new patch.  I would be happy to provide them files if requested.

Consider me reaching out the request from the team to send the file. We will need that in order to determine what is causing your issue. 

 

1 hour ago, SteveTheCynic said:

Have you looked in Task Manager to see if it is *really* downloading?  I ask this because the launcher *says* it is downloading when in fact it is just verifying the files.  If it finds an actually damaged file, then (and only then) will it download actual game data.

...

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