JackieKo

21 hours ago, RaRa_swtor said:

Just before the Star Forge server maintenance, 2/22 evening, I noted that character inventory was bugged, with no grid and items compacted at the top, as well as smaller inventory.

Today, about 3pm pst, I logged in and three of my seven Legacy Cargo bays were empty.  (Bays 5-7).  I also received 27 game mails of 'Downgrade Item Recovery', that said 'unable to place these items into your inventory...'.  However, there were no items attached to any of the 27 mails.  (the mails showed as received about 8:30pm pst, but I stayed logged out after the maintenance)

Are we going to get our lost Legacy hold items back? 

Hi there, just want to confirm, when you open the Inventory tab, you do not see a red shield button for the Legacy Overflow storage? If not, can you confirm that there is no red shield button on the character account that was onlin...

2 hours ago, DarthNillard said:

1) Broken launcher. 

Have you provided the host.developer.log file C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher\ on Windows to the support team? We have been encouraging anyone who is experiencing issues with the new launcher to follow that support step so we can see what's happening with your launcher. This also sounds like a very unique situation, so I recommend sending that file to [email protected]. Be sure to include your account name and title the email "Issue with new launcher" or something similar. 

Hi everyone, 

We will be reopening PTS shortly. I've updated the OP with changes that will be reflected in this iteration of testing. We are continuing to focus testing on the 64-bit client, so please feel free to offer your feedback here. 

Thank you!

Hi everyone, 

Wanted to provide an update on the issues we are seeing with the Star Forge server. As those on Star Forge know, we've been having some connectivity issues over the past month.  We're isolating the causes and have added some additional logging to help narrow down what's going on.

After Wednesday’s recovery, there was a unique state that some players found themselves in when Star Forge was brought back up. Some items in their Inventory, cargo bay, and Legacy Bank unlocks disappeared, but were found in Legacy Overflow or in-game mail.  As we have identified what caused this issue, it will not happen again in the future. The Legacy Overflow button can be found here on the Inventory tab and if there are items in the overflow, a red shield will appear.

5 minutes ago, Gilrenna said:

 

Jackie, I logged back in with no problem and my storage slots are all back, but I have 223 items I had stored in my legacy storage that are not in my vault anymore. They're in item recovery, so it looks like I can just put it all back in my bags and then transfer them again to my legacy storage. A bit annoying but it doesn't look like I lost anything. I'll post again if I find anything missing.

Awesome, thank you. Feel free to add to this thread or PM me any additional reports. Appreciate the follow up and the added details of your experience. 

5 minutes ago, Nee-Elder said:

i saw a few other players mentioning  the same thing  in Fleet genchat , about missing Legacy bank slots and "empty"  Collections tab, etc.

( i was too paranoid to look at my own character's stuff  , so i just logged offline immediately  hoping server database had already saved )

@JackieKo ,  i'll obviously double-check my own character when i log back in later but quick question:  Could all these recent  STAR FORGE downtimes be related to the migration to 64-bit ?  And if not,  any chance you or ...

Players should be able to log back into Star Forge now. 

Just now, Gilrenna said:

I was playing when the message came up in chat. Just before that, my character was downgraded, too, and I lost all the inventory slots I had bought like 5 years ago. lol

When you log back in, can you please confirm that your account goes back to normal? 

Just now, Amorianallund said:

It's been down for over half an hour, and you say "were taking it down in 10 minutes" ??

The sheer incompetence.....

Players not being able to log in is different than the server being down. Some players were still on the server hence the messaging of taking down the server. 

Hi again, 

We will be taking down Star Forge in about 10 minutes. It'll be a quick bounce so players will be able to log in almost immediately after. 

Hi everyone, 

We're aware of the issue and investigating. I'll post the forum banners with an update when I get info from the team. 

Thanks! 

Hi there, 

PTS is not currently open. We brought down the server on Friday. Feel free to follow 7.2.1 updates from this thread. Thanks! 

On 2/11/2023 at 8:54 AM, SilentMagician said:

Note that your other thread specifically directed people to come here to give feedback. So if you're going around deleting feedback that you directed to come here, you need to be clear in your original instructions.

That's fair. I updated the language in the general thread. I'm also repeating for the fourth time here in this thread that PTS feedback be left here and general discussion be kept to the general thread. I am leaving your comment here because you made a fair point in communication flow. 

Adding a note here for players who need a boost to level 80 on the PTS. There is a level boost terminal on Odessen if you need it. Once you land on Odessen, turn around, and the terminal should be close by! 

11 hours ago, Cindron said:

I am confused.  Will you only get the mount if you participate while the devs are on at 1:30 ct Thursday?  Or as long as you hit a warzone before they shut down on Friday?

 

The criteria is: 

• Log onto PTS
• Complete a Warzone

Playing a match with the team is not required at all. We're just hopping into the queues to see how everything is working live, and to also encourage pops for everyone participating.

Hi everyone, 

We're setting up another play test with the devs for tomorrow, February 16th at 1:30pm CT to further test the Alderaan PvP Map. Please note the following: 

• This phase of PTS will be closing on Friday, February 17th at 5:00pm CT
• As a heads up, the Opal Vulptilla mount can only be earned during this phase of PTS, so you will no longer have the opportunity to earn the reward after the Friday deadline. 

See you all during tomorrow's play test!

On 2/10/2023 at 10:53 PM, Stalha said:

I had the same issue, but I was able to fix it by turning compatibility mode off for both executables as suggested by a few other posts in the Testing 64 bit thread. Go to the SWTOR directory (for me that was Windows (C:)/Program Files (x86)/Electronic Arts/BioWare/Star Wars - The Old Republic), right click on launcher.exe, select Properties, go to the Compatibility tab, and make sure the compatibility mode box is unchecked. Do the same check for the PTS launcher, which is at Star Wars - The Old Republic/publictest/retailclient/swtor.exe. Once my two launchers had the same compatibility settings, the PTS showed up in my server select screen.

Hi there, 

Glad that this is working for you. We had a follow question to this workaround. Was there ever a point in the past where you manually updated compatibility mode? Possibly for other workaroun...

Hi everyone, 

We received reports that some players are seeing a maintenance error message when trying to log onto the PTS. We will be resetting the PTS shortly in order to see if this will fix the state that these players are in. Players who are currently on PTS should expect a bounce soon, but the server will come back up immediately after. 

Thanks!

Hi everyone, 

We received reports from players that they are unable to completely log onto the PTS as they do not see anything on the server list. If you are experiencing this, please follow these step so that we can do further investigation into this issue: 

• Send an email to [email protected] and in the subject line include "7.2.1 PTS - Empty Server List".
• Send us the host.developer.log file  C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher\ on Windows
• Send us the client log located in the install directory \Star Wars-The Old Republic\publictest\retailclient\publictest\logs
• If possible, please indicate if you are experiencing this on the the launcher, Steam, both, or if one is working and not the other
• Be sure to include your account name!

Thanks all!

Hi all, 

Slightly repurposing the OP here to also include known issues for this current phase of PTS. I'll be updating this post as needed. Added the following:

Credit Economy

• Travelling between Strongholds doesn't always cost credits.
  • There is follow up info that can be found here. 
• Durability changes are not working

Thanks! 

3 hours ago, Enomars said:

Third test.  

New character. I pretended I didn't have 1 billion credits in my Legacy stronghold and just played normally. 

 

13 minutes ago, Siita said:

Hello!

I leveled a brand new toon on the PTS to level 10 aka a "fresh start". 

Having this kind of hands of testing, numbers, and feedback is very helpful, thank you! Appreciate you taking the time to start a new character and go through what would be a new player experience.