JackieKo

10 hours ago, TrixxieTriss said:

Thanks Jackie. I’m pretty sure I might have corrupted fleet files. And the repair button is grayed out 😞. Hopefully the patch on April 6th will repair those files & I won’t have to do a reinstall. 

The team is asking if you can provide log files. 

• Send an email to [email protected] and in the subject line include "Missing floor" or something similar
• Send us the host.developer.log file C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher
• Be sure to include your account name

Thank you

18 hours ago, TrixxieTriss said:

It’s definitely a corruption of my fleet files. I tried it other characters on starforge & I got the same problem. I started a new Alt on Shae Vizla and had no problems playing and lvling until I got to the fleet. Then there is no floor again. So I’ve ruled out it being a character issue. 
It would be great if Bioware or someone could suggest how to force a file repair without needing to reinstall. It’s grayed out on the client screen. 

The ping is amazing at 5ms. All the Aussies playing on Korriban are hoping Bioware sets up a dedicated APAC server again. 

The team is investigating the issue. Will update when I know more. 

5 hours ago, DrHaunter said:

When I logged in after the weekly reset this morning, my PVP season objectives still say 4/4 Weeklies complete, even though my progress reset to 0/1000. The objectives are grayed out with no progress. 

Screenshot of the PVP Season menu: https://ibb.co/SBFjs4h

Hi there, can you log out and back in and see if that fixed the issue for you? Thanks! 

On 3/31/2023 at 10:30 AM, JackieKo said:

HI all, 

Appreciate the reports! Can you let us know if adjusting the texture quality to low helps at all? 

Adding to this, the team is asking if setting the overall graphics preset to low, alongside setting the texture quality to low, fixes the issue. Let us know in this thread! 

Hi everyone, 

Sharing an update from the team. Yesterday, we were testing different scenarios surrounding compatibility mode and the empty servers list and graphics issue some players were seeing. For the empty servers issues, we have found that removing compatibility mode from both swtor.exe and launcher.exe will solve this specific problem. 

Location may vary, but you can normally find these files here:

• C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\launcher.exe
• C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\swtor\retailclient\swtor.exe
• Right click on launcher.exe and swtor.exe
• Select Properties
• Go to the Compatibility tab
• Uncheck

I will be updating the ...

Hi everyone, 

If you're still experiencing this issue, can you follow the steps listed here and report back if this did or did not fix this issue? Thanks! 

Hello everyone, 

This is a bit of a two-parter. We are asking players who are impacted by seeing an empty server list or flickering textures to do the following: 

Set BOTH the launcher.exe and swtor.exe to the same combability mode used previously. We would like to see if 1) the server list populates and 2) if the flickering issues is resolved.

Location may vary, but you can normally find these files here:

• C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\launcher.exe
• C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\swtor\retailclient\swtor.exe
• Right click on launcher.exe and swtor.exe
• Select Properties
• Go to the Compatibility tab

Once this is done, please confirm whether or not this fixed your issue in the following threads: 

...

32 minutes ago, AutumnNymph said:

Question 

Me and my boyfriend just now did a Galactic Starfighter match and an Arena match, so 2 out of the 3 things to do.
For the Flashpoint, does it count if we did it in group ( us two with our companions ) and in Story Mode?

Thanks 

Yup, it'll count for you both! If you could also leave feedback of your experiences in the ...

52 minutes ago, Lynnth said:

Everything was fine until I tried to go to Ossus. Got a black screen with just the mouse cursor. Eventually the game goes to not responding.

Hi there, 

Can you please provide repro steps for us so we can recreate this scenario? Additionally, can you confirm what happens when you try to go back? Do you run into the same issue again? 

Thanks! 

Hi everyone, 

Thank you for sending in the reports. The team wanted to follow up with another test scenario. For anyone impacted by this issue, can you set BOTH the launcher.exe and swtor.exe to the same combability mode you used previously and report back if that fixes your issue? 

This would also be beneficial for players who see an empty server list as well. 

We are requesting impacted players to set the same combability mode on both executables and see if 1) the server list populates and 2) if the flickering issues is resolved. Location may vary, but you can normally find these files here: 

C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\launcher.exe
C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\swtor\retailclient\swtor.exe

• Right click on launcher.exe and swtor.exe
• Select Properties
• Go to the Compatibility tab

57 minutes ago, BladedDingo said:

Does this necessitate a re-download of the client?

 

I logged into the launcher and it started re-downloading 35 gigs.

When the download finished and I tried to log in, it gave me a C5 error and closed.

When I re-opened the launcher, it started downloading again.

No, it is not a re-download. It will be on the list of live servers when you log into the game. But it will be notated with TEST SERVER next to it. All the details are linked above in the OP. From the article: 

What will be the player experience during the testing period?

While this is a test server, this will be conducted a little differently than how we run the PTS. All players regardless of account type will be able to log on. And unlike the PTS, there will not be a separate download.

In th...

3 minutes ago, SteveTheCynic said:

Will the messaging be changed in some way to make it clearer what's happening?  (e.g. what I suggested it should do)

Yes, the team is aware and working on an update for it. 

Hello everyone!

The Shae Vizla test server is now open! Please read here for all the details on how you can help test the new server. 

We want to see if there is anything that would keep a player from experiencing their regular routine and normal play. Examples of what we would like players to keep in mind:

• Compared to an existing server, how is the performance?
• Any specific areas or planets where you feel the performance has lessened?
• What region/country do you reside in?
• Provide a comparison of ping from existing...

Hi there, with the Assets Failed error, that indicates the launcher crashing as it is checking a lot of data. We're doing more tests to make this a smoother process for players who are experiencing this. That said, this is fixed by restarting the launcher so it will pick up where it left off with syncing everything. Pairing this with the messaging that Steve brought up, you are not truly experiencing a full download. The launcher is verifying all of your files.

HI all, 

Appreciate the reports! Can you let us know if adjusting the texture quality to low helps at all? 

4 hours ago, Toradama said:

I'm not too tech savvy but I hope this is the correct information. Machine type is a ACPI 64-Bit based PC. As for the graphics card its a AMD Radeon graphics that's integrated with my AMD Ryzen 7 4700G processor, the driver version is "30.0.13014.8". I hope that makes sense but this issue was somewhat fixed by using compatibility mode to windows XP SP3 and I don't have this issue on any other game I play. 

Hi again! The team is also asking for dxdiag files. Can you send all the info you wrote above plus the dxdiag file to [email protected]? The team will need to take a closer look at what's happening. You can find the steps to generate a dxdiag report ...

Hi everyone, 

We've received some reports of players who are experiencing flickering graphics/textures. In order to help us troubleshoot this issue further, we are asking for the following info: 

• Type of machine you have
• Graphics card
  • Driver version of the card 
    • If you go to to your Device Manager > Display adapters > click properties on your graphics card, you should be able to find this info
• What version of Windows you have
• Dxdiag file
  • Please follow the...

4 hours ago, JackieKo said:

Hi there, 

Could you please share the following info for us?

• Type of machine you have
• Graphics card
  • Driver version of the card 
    • If you go to to your Device Manager > Display adapters > click properties on your graphics card, you should be able to find this info
• What version of Windows you have

That would be a helpful start in troubleshooting this issue. You can also PM me this info if you feel more comfortable with that. 

Thanks!

For anyone else who may be experiencing this same issues, can you please provide the above information? Thanks! 

Hi everyone, 

We have some awesome news to share regarding the next step in our initiative to host our servers on the cloud! A new test server will be opening up on April 3rd. All of the details can be found here. 

*FR/DE translations will be published at a later time*

Jackie 

Hi there, 

Could you please share the following info for us?

• Type of machine you have
• Graphics card
  • Driver version of the card 
    • If you go to to your Device Manager > Display adapters > click properties on your graphics card, you should be able to find this info
• What version of Windows you have

That would be a helpful start in troubleshooting this issue. You can also PM me this info if you feel more comfortable with that. 

Thanks!