JackieKo

JackieKo



18 Jun

Comment
    JackieKo on Forums - Thread - Direct

Hey all,

Popping in here to say that this thread has some valuable feedback on the time and effort players are putting into getting the event's Achievements. It was intended for some Achievements to roll over into next year's event and be obtainable then but you all knocked these out of the park. So the team will definitely be taking in this player experience feedback.

Also want to reiterate that this is indeed a bug and a fix is coming. But as stated above, the fix won't be coming before the event ends. So the Gentle Heart Achievement can only be obtained when the event rolls around again. I know this isn't what you all want to hear but we wanted to be transparent about the patch's timing, setting expectations, and offer some insight into how we wanted Achievements to work for this event.


17 Jun

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The Galactic Seasons 6 objectives have been updated for June 18 - July 30. Please note that these are the final weeks for GS6! 

Thanks!

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

The online purchasing issues have been resolved. Thanks for your patience! 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

EA is currently experiencing issues with its online services and the appropriate teams are investigating. This means that players will have issues with making online purchases including Cartel Coins and Subscriptions. When we have more info, I will update this thread. 

Thanks! 


04 Jun

Comment
    JackieKo on Forums - Thread - Direct

Good morning!

We will be taking down servers in approximately 15 minutes to deploy Game Update 7.5a. 

Thanks!


03 Jun

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

7.5a patch notes are now available. Full list can be found here. See you tomorrow morning! 


31 May

Post
    JackieKo on Forums - Thread - Direct

Hey everyone, 

We're going to be taking down servers next week to deploy Game Update 7.5a. 

  • Time: 7am CT / 12pm UTC
  • Estimated downtime: 3 hours

As always, patch notes will be found here on Monday. 


29 May

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

Heads up that we will be deploying a fix for the following main story path issues: 

  • Players are unable to complete KotFE: Chapter IX due to Sana Rae not spawning in the Alliance Base on Odessen. 
  • Players are unable to complete KotFE: Chapter XI due to an issue with the final cutscene getting stuck. 
  • Objectives for the “General Faraire” and “The Gormak King” missions will not progress if the Silver Elite enemy is defeated before other common enemies.
    • WORKAROUND: Leave the phase and reset the missions. To make progress, defeat common enemies before defeating the Silver Elite enemy. 

We will not need to take down servers to deploy these fixes, however, players may be kicked out to the main menu at the time the fixes are deployed. In the event that happens, simply log back into the game as normal. 

We are estimating that the fixes will go ou...

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Comment
    JackieKo on Forums - Thread - Direct

Hello everyone!

Servers are now back online! There's quite a bit in this update, so please read through all the 7.5 related articles before you jump into the new content!

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Comment
    JackieKo on Forums - Thread - Direct

Good morning everyone!

We will be taking down servers in approximately 15 minutes to deploy Game Update 7.5 "Desperate Defiance". Reminder that the estimated down time is 4 hours. 

Thanks! 


28 May

Comment
    JackieKo on Forums - Thread - Direct

Hi again, 

Game Update 7.5 patch notes are now available here! See you all tomorrow morning! 

Post
    JackieKo on Forums - Thread - Direct

Hello everyone! 

Pleased to announce that items inspired by The Acolyte will be coming with Game Update 7.5 "Desperate Defiance!" More details on all the individual items can be found here


23 May

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We will be bringing down the Public Test Server shortly. Thank you to everyone who submitted 7.5 content feedback! 

Post
    JackieKo on Forums - Thread - Direct

Hello everyone! 

Mark your calendars! We will be bringing down servers on May 29th to deploy Game Update 7.5. 

  • Time: 7am CT
  • Estimated downtime: 4 hours

A full list of patch notes will be available on Tuesday, May 28th, here

I will be locking this thread to keep all updates relevant to 7.5 in one spot. 

Thanks! 


13 May

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Just a heads up that the Galactic Seasons 6 objectives for May 14th to June 17th are now available for you all! 

Thanks!

Comment
    JackieKo on Forums - Thread - Direct

Hey all!

We did receive reports about this and the team did some digging. There was an issue for some players being unable to redeem the code (even if they didn't have the deco). Issue has now been fixed. So if you haven't been able to get the deco yet, make sure you redeem that code before May 16th! 

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

We received reports that some players have been unable to redeem code "MalgusWhen" for the Darth Malgus poster deco. This should be fixed now, so we encourage any player who was unable to redeem the deco to try again and make sure to use the code by May 16th! 

*As a reminder, this is only redeemable if you do not currently have the deco*

Thanks! 


09 May

Post
    JackieKo on Forums - Thread - Direct

Hey everyone! 

We just kicked out a new PTS build for you all to check out! Below are items that we are tracking based on your feedback. 

Basilisk Prototype Venture - Fixes

  • Updated task descriptions on the Venture screen to make objectives clearer.
  • The Iokath bonus mission for B3-S1 training now refers to completing the World Boss instead of a Heroic Mission.
  • Corrected some instances where B3-S1 appeared in Lane's Lab while she was active as a companion.
  • Changed requirements for progression steps that required players to use B3-S1's abilities. These steps should now count the use of any of that role's abilities.
  • Added a 'Training Reminder' mission to remind players to use another training module while completing the introduction mission.
  • Missions like Unconventional Methods on Ruhnuk, where you control a droid or other entity, may not work as in...
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03 May

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The PTS is open again. We would like to hear from players who were having issues with starting the Venture system and if they can confirm if they are able to or not able to begin the Venture. 

Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

Giving you all a heads up that we will be bouncing the Public Test Server within the next 15 minutes or so to deploy a potential fix that players are seeing with beginning the Basilisk Prototype Venture System. 

Thanks!