JagexHooli

JagexHooli



05 Jun

Comment

Originally posted by Jolakot

How long is this expected to go for?

No ETA as yet. /u/JagexDoom is in a call with the team working on the issue and will keep you updated along with Azanna.


23 May

Comment

We have had discussions about this feature and the impact of the API changes over the past few months.

Given it's an intensely busy time at the studio, it's not something we've had a chance to discuss for a month or so to be completely honest - but we will chat about this further when we next have time.

At the very least we'd like to make sure we get some some sort of information out there on what we're going to do - or not do - following the change as we know some people really value this. I wouldn't expect news for a while though.


22 May

Comment

Originally posted by Dibbs93

When does dxp actually end because this article says the 29th and so did the announcement article but this page says the 2nd of June

https://www.runescape.com/community/double-xp-live#_ga=2.42177440.461537087.1684596122-1732560331.1646060242

Yeah that page is wrong - we're working with the relevant team to get it updated.

Comment

Originally posted by Dutchsy

Good to see they also copied the same DXP live article as last week, on which there was comments that the DXP timer on the website was wrong.

This was a known miscommunication, and gets repeated now, yet again.

Perhaps not release a News Article if you're knowingly wrong, or causing misinformation, or add a disclaimer at least (like; remove the link to the site that still says June)?

{At the very least, hire a test reader, because this has been the third week with typo's, wrong dates, wrong times, and copy/paste errors, this one specifically being repeated twice}

The Double XP: LIVE section in the TWIR is correct - it ends on Monday May 29th.

It's the webpage that's wrong. We've raised that to the team that owns it to fix.

Comment

Originally posted by dumbotheclown892

You guys mega griefed me by putting the ability to add 20 characters in. I now have 2 jagex accounts.

Will there be anyway for me to merge my 2nd jagex account into my first?

This is a great question given this changed based on feedback. We'll raise it to the platform team.

Comment

Originally posted by Tkf530

Am I wrong that the last Q&A we had was in September?

We'll be getting back to regular streams shortly including Q&As.

Doom has been with us three months now so he's in a great spot to get that started. The Necromancy Creator Trip (and preparing for First Look next week!) means we haven't been able to start the regular stream cadence we want to do just yet, but after that's all done, it should hopefully be the norm to see streams most weeks.

Comment

Originally posted by Tkf530

Is the beach coming a week earlier now?

The Beach is next week!

Comment

Originally posted by Myx_Rs

will we be expect for a june 12 of this year release or winter 2017? this is so frustrating

Totally understand the frustration. We know that's a risk that comes with wanting to be more transparent with things like the Development Roadmap and then seeing something you were looking forward to get delayed.

The main thing is the team are taking the time to get this right and extensively test it. It touches so many things in the game that we have to do as much as we can to make sure it releases as you'd expect.

Based on how much testing has been done by this point, we're optimistic June 12th is the date. As we promised in the post, if it has to shift again (ie. fix needs more time or something), we're going to be open about it and keep you updated on when. Not what we expect to happen though.

Comment

Originally posted by dopaminerushh

Jagex really thinks the players would be ok with no update week because of dxp LOL

Not at all the plan. Max Cash was originally due to drop this week in our schedule until we discovered the engine fix that was needed in that extensive testing pass for the change.

Comment

Originally posted by siriuskarma

Can we have ninja/QOL updates at LEAST on these no-update weeks to justify membership/restarting the servers?

Most of our QOL update work is going into the Community Hitlist Strike at the moment, balanced around development support for Necromancy as we get to that big push later development phase!

This ended up being a much smaller Patch Week than usual, but you should still see a healthy flow of patch fixes on the road to the Hitlist.

Comment

Originally posted by ResolutionDeep2922

Is the woodcutter's grove update still in June now the max cash update is not in May but in June?

Woodcutter's Grove is still on track. Max Cash's delay is purely about extra engine work, so it doesn't have a knock on effect to the content team's work.

Comment

Originally posted by Tkf530

What's the next steps FSOA and animation dead?

Sponge was at the Necromancy Playtest for a lot of last week, but Shogun and Sponge will be chatting early this week. We hope to have an update for you very soon - at least detailing next steps and expected timelines.

Comment

Originally posted by Butternubicus

Are there any plans for a “big” update for May now that the cash update has been postponed? Or does the graphics overhaul count?

Unfortunately not I'm afraid. From a content development standpoint, the Max Cash Update was significant work which is why it was our bigger content drop of the month.

That work has been done content side (and engine side), but the delay has only slipped out because of some additional engine-based work we need to do due to discoveries in testing that mean it will take longer to deliver.

If we were moving this out from a content development standpoint, we would have loved to swap something with it - but the allocated work has happened so unfortunately we can't replace it with anything at this late stage.


16 May

Comment

We have a Cold Fix going out momentarily which will get it resolved.


15 May

Comment

Originally posted by Jack_RS3

So you expect people to read the paper magazine from a shop like Target before going there because that’s what is offered? No. In store prices + listing apply, not the other way around.

Not what we expect at all - just confirming to make sure anyone who went to grab this Bundle based on the Newspost knows they'll get what that had listed from this morning.

We've got a support route here to help with anyone who didn't get what they wanted based on the in-game description.

Comment

Originally posted by bhavesh001

Vic the trader when? It’s been over a year and usually they appear before dxp weekends. I’m not accepting the portable vic as a replacement

We're going to talk to the team about when we can next expect to see Vic back, we've seen this feedback crop up lately especially.

Comment

Update on the MHAW Power Bundle

Posted this in another thread but just wanted to make sure it's shared here too - and we've also added an alert in the Newspost.

The MHAW Power Bundle description in-game does not match the actual contents of the Bundle due a deployment error - the Newspost remains accurate and reflective of the actual Bundle as it did this morning. We're going to fix the description as soon as we can in-game.

If you've purchased the Power Bundle and are unhappy with what you received due to the in-game description, you can submit a ticket via this link and we'll get back to you as soon as we can (please do allow up to a couple days for this depending on the volume of requests we get).

...

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Comment

Originally posted by JagexHooli

Thank you for raising this and sorry about the issue you've encountered with this.

We are going to get this resolved in-game as soon as we can - the Newspost has the current accurate description.

We're also discussing what we can do for those who purchased the pack expecting the description in-game - we'll be back as soon as we have confirmation on what the plan is there so we can do right by you in this situation.

Thank you for your support of RAD by picking this up. Hopefully we can correct this for you in good time to make this up to you.

Update on the above:

Firstly, just to reconfirm, what you received in the MHAW Power Bundle is what it's intended to be - the Newspost remains accurate and reflective of the actual Bundle. We're going to fix the description as soon as we can in-game and add alert to the Newspost in the meantime.

If you're still unhappy with what you received vs the description, please do reach out to Player Support. You can submit a ticket via this link and we'll get back to you as soon as we can (please do allow up to a couple days for this depending on the volume of requests we get).

https://support.runescape.com/hc/en-gb/articles/360001119977-Issue-with-Solomon-s-store-purchase

To anyone who has picked this up - thank ...

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Comment

Originally posted by Lord_Aluqah

I just bought one and can confirm that this pic is accurate.... same deal though, i got 50 of each protean and 3 medium combat crates rather than what was advertised. Dont think i'll be buying any mtx again any time soon, what a rip off.

Update: I submitted a report ticket, as I'd like to hope this was an honest mistake on their part. I'll let you know what happens.

It is an honest mistake, very much not intentional. The old text somehow made it into the deployment.

Comment

Thank you for raising this and sorry about the issue you've encountered here.

We are going to get this resolved in-game as soon as we can - the Newspost has the current accurate description.

We're also discussing what we can do for those who purchased the pack expecting the description in-game - we'll be back as soon as we have confirmation on what the plan is there so we can do right by you in this situation.

Thank you for your support of RAD by picking this up. Hopefully we can correct this for you in good time to make this up to you.