Kafka

This will be fixed in a hot fix.

Hey this happens if your mobile device can’t handle the higher graphics settings very well, your device will automatically change the setting to Low to prevent the game from crashing.

Oh that’s annoying, sorry you’re having this issue!

Which device are you playing on?

Yeah sorry, I didn’t realise that when you check the ticket in the Help Center it just says it was closed, I thought it told you it was merged and linked to the ticket it was merged into. I’ll look into that!

When you say it shut down do you mean it continued looping on the loading bar? Or does the game crash you back to your device’s homescreen? Do you eventually get an error message? If so, what does it say?

Hey there,

Please do not send multiple tickets about the same issue to support. We will answer your original request soon. In the meantime, if you send in additional new tickets about the same issue they are merged into your original request, which is why they appear as closed.

@Denthegod no, you get the same amount of points you would against any active guild.

I did report the bug last year when I said I had in that thread, Salty also gathered feedback from that thread.

I’ve brought it back up with the team today though.

Just confirming this is a known issue - I’ll add it to the Known Issue article.

Usually when we say the Daily Deals offered aren’t a bug it’s in response to a different sort of report.

Elite Troops can only be achieved by using Medals so it makes sense the offer would have tokens, badges or medals - the deal having troops is incorrect and a bug.

I’m sorry if in the past we’ve said this specific Power task and associated deal aren’t a bug, that would have been a mistake on our part when responding.

@Miseradreamer Let’s resolve this in your support ticket where all the information is. I’ll get back to you as soon as possible.

It looks like it only happens if Lamia’s spell target is the 4th troop and the 3rd troop dies from the charm damage. I’ve made a bug report. Thank you

I’m unable to reproduce this issue @Vivi_Cat on iPhone on iOS 14.4.2 on game version 5.4.

Are you still having this issue with the game crashing due to a connection error?

@Macaudora I’m sorry your game has been crashing like this.

If you’d like further assistance please contact support here as this is most likely due to a technical issue which will require more troubleshooting.

Hey, unfortunately this is the way the Android keyboard works and we have no control over how the keyboard itself works. The functionality shouldn’t have changed between game versions as we can’t do anything with that.

Hey there, sorry for the delayed reply.

This appears to be a connection issue. Are you still receiving the error regularly?

Even if you have full reception it’s possible for there to be an issue with the game server or somewhere in the connection between us.

If the issue is between us somewhere then the connection won’t show up in the game server status or your reception bars on your phone.

Usually these sorts of issues are fixed quite quickly by the company responsible and it’s temporary.

Hi there,

Can you please tell me your invite code?
You can find it at the bottom of the Gems of War settings menu.

Hey Starlite, I’ve been unable to reproduce this issue.

Next time you see it happen can you get a screen grab of the team you end up fighting, let me know the game mode and what time you started the battle?

Können Sie mir bitte Ihren Einladungscode mitteilen?
Sie finden es unten im Einstellungsmenü

This will be fixed in the next game update version 5.5
It was removed from Essence of Evil as a temporary solution as it was the most common cause of the issue being experienced.

I was asking about the tablet/touchscreen not to give you an alternative way to play but to see if you had any such devices plugged into your PC as a possible cause of the problem rather than your Xbox controller and flight controllers themselves.

I couldn’t tell you why it’s working after you went to bed even though nothing was changed, we didn’t change anything on our side.

If it starts happening again, I would go right back to basics, unplug all controllers, check for the issue - if there’s no issue - plug one thing back in - test again. Plug the Xbox controller in last. See what happens if you have just the xbox controller plugged in but not your flight controllers as well.

If we can identify what combination of things plugged in is causing the problem it will help us pinpoint the exact problem.