Kafka

We have updated the Arena article and have a new article for the Arena of Valor for this update:
Arena
Arena of Valor

It’s all fine if everyone tells you, but if they don’t tell a Dev, we’re not psychic, and yes this sort of thing could be a simple connection issue if 1 or 2 people report it, but when 50 people report it I start looking at “well was there some major internet shenanigans or did something on the game’s backend bork” because it points at a larger issue.

That’s why we do troubleshooting and why I asked the 2 players who reported in August to write a support ticket so I could troubleshoot with them so I could 1. Try to solve the issue for them or 2. Work out what was causing the issue. I can’t call an all stop on the programmers and server admins every time any player has a long loading screen - there’s too many factors playing into it and most of the time it’s nothing to do with the game itself - I try to do a logical ruling out of things.

Your issue wasn’t ignored, it was just handled via ticket as it didn’t appear anyone else had the issue as no one else said anything...

Aha, so I can certainly understand your frustration if this is indeed the same issue (with the same cause) as the ToD issues we experienced on all platforms this week.

I can see from the thread that only 2 players reported it and I was leaning towards it being a technical issue based on the nature of the issue and the lack of bug reports on the topic.

I tried finding the tickets about it but they don’t seem to have the invite codes in them so they didn’t come up in my search. You would definitely have a response to them by now, I may have suggested some troubleshooting steps and asked some follow up questions to work out what caused this for you before taking next steps.

The reason we were able to act on this ToD so quickly was because we received MANY reports, which continued after the server issues were corrected, so from that point we knew it wasn’t the server issues causing it and clearly it wasn’t a technical issue as too many players were affected.

...

@SerfThomas I’m asking any players with that issue to try force closing and re-opening the game to see if that issue persists.

@Earnham Can you please link me to the bug report thread for this from 2 months ago so I can review it? I wasn’t able to spot it in the bug reports section when I went looking for it just now. If you can even just point me in the right direction to find it that would be very helpful, thank you.

This is out on Switch now too.

The temporary fix will be live on 5.0 soon (Switch). IT’s still being pushed out. Sorry about that.

Thanks everyone, we found the cause of the issue, it does require a client update, however we’ve made a temporary fix in the meantime. This temporary fix required us to visually hide Unlock Scrolls and Dooms Defeated in specific circumstances, the full details are here, please help me spread the word and share this article with your Guilds:

I’ve double checked with the team and Heart of Rage is definitely available in the Vault. He is just incredibly rare.

I’ve asked the team to consider increasing his drop rate based on player feedback.

Can anyone who is affected by this issue themselves please give me the following information:

• Your invite code (found in the bottom of the game settings menu)
• which scroll did you use?
• Are scrolls consumed?
• On restart, does the event behave as if the scroll has been used or not?
• What level of Tower of Doom were you on?
• Are you able to play with out using scrolls after experiencing this issue?

I’ve checked with the team and Heart of Rage is available in the Vault rewards.
It is a very rare drop.

This is related to this thread here:

This is related:

The team are still working on this but you should be seeing less errors than before.
If your Tower of Doom is broken please contact support using this link:

We’re looking into this, we’ll reply once we have more information.
Thank you for reporting it (especially the people who included screenshots of the error they received).

Also please note that a CLIFFY error is just an error which alerts the team to contact certain people to investigate it, so if you saw one 8 days ago it’s completely unrelated to this weekend’s issues and you should contact support about it if it wasn’t just a once off so we can fix that for you.

Unfortunately, last weekend one of our hosts had connectivity issues which is what caused it last weekend.

I’ve notified the team of this weekend’s issues, checked and can see our game servers were online over the weekend, so while I wait for the team to investigate the error messages I’m going to be looking around to see if there was a widespread issue over the weekend with a 3rd party.

Even though we don’t work on weekends, we do play the game to make sure the events run correctly, we di...

@mitamata I know I said “to be clear” then I was anything but clear haha sorry.

Yes so previously the EVKs were meant to be unaffected by Vault Weekends, but based on player feedback we decided to change that. The increase for EVKs on Vault weekends isn’t 10% of the Vault Keys on Vault weekends.

The reason I’m being cagey about giving a % is because the programmers have left for the day and I’m not sure how to give a correct % for the EVKs on Vault weekends as it’s not a field in the code or something where it says very straight forwardly “this is the EVK drop rate on Vault weekends” I’ll see if I can get a % and if I can disclose it later on.

Edited post to add this to the end:

I know a lot of people not only trusted me to give the correct information but also spent a lot of time tracking their Vault Key data, so I let you down.

TRUE. We’ll put Skullbeak on Monday instead (Monday 5pm AEST start time)

Hey everyone, unfortunately, I made a mistake when answering some players’ questions about the Epic Vault Key drop rate on Vault event weekends. I answered that we had taken the feedback on and had increased the chance for Epic Vault Keys during the last weekend Vault event.

The correct information is that this change won’t go live until version 5.2 (which is coming soon).

To be clearer, while the normal Epic Vault Key drop rate is roughly 10% of a normal Vault Key when no Vault event is running, the Epic Vault Key drop rate will NOT be 10% of a Vault Key during a Vault Event, but the Epic Vault Key drop rate for the event has been increased independently for those events.

Also just want to reiterate that we did run tests and check player data for the Epic Vault Keys when the community started reporting issues with the drop rate and the data and tests came back that this is correct.

So these changes being made in 5.2 for Vault events is our response to co...

Hey, update for you

We’ll be running another Skullbeak Pet Rescue this Saturday so you’ll have another chance to get it.
This will be displayed in game soon too.

I’m glad you found the rewards

I thought I’d reply anyway just in case anyone else has the same issue.
The campaign rewards you already earned from the elite pass track are sent to your game mail when you buy the pack.
If you purchased the Elite+ pass the stars for the previous weeks are also added so you don’t miss out for purchasing the pass late.