Kafka

It’s not standard business practice to publish everything from bug tracking tools, but I’m sure we’ll find a better solution in the future.

Very strange and it’s no problem, I’m sorry there was such a long wait. I’m HOPING to have your request finalised by the end of the week if you send a reply. I will do my best!

replied, you should be able to see an ‘attach file’ button on the ticket now

Hey, I’ve replied to your other thread, let’s keep the conversation in one place so as to avoid any confusion

This seems to be a technical issue, I’ve replied in your other thread, let’s keep the conversation in one place to make it easier

Please contact support for assistance:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

Make sure to include the CLIFFY error code you received, the date you received it and your invite code (you can find this at the bottom of the Gems of War settings menu)

Hi @RRRHowever I checked your ticket status and it had a reply from me - if you check your ticket history you should be able to see it there and create a follow-up ticket if you’d like to reply.

@Fourdottwoone I will bring it up again with the team to make sure it’s not falling off the radar.

@Tibo I try to keep the known issues list updated with the most urgent/critical/important bugs for the community and only confirmed bugs will be added there.

I’m sorry if it’s not so useful at the moment, hopefully in the future we can improve on it - but it will take some time. It’s something I want to improve but I need the time to do it - and getting more time for this sort of thing is what we’re working on at the moment.

@SgtSocks that sounds very strange! If it’s easier please upload the video to dropbox or send it to us in a support ticket

Please let me know your ticket # if you send it via ticket.

I’m curious if you have the issue with the xbox controller when your flight controllers aren’t plugged in. You should be able to play the game with unused controllers plugged in but I can see from the video that something is kicking it back to the controller. This usually only happens when a controller is used (which you’ve made very clear you’re not doing). If it was as simple as a sticky button I’m sure you’d have worked that out by now, so I’m wondering if it’s a thing with having the other set of controllers plugged in and it kicking around between the different controllers for some reason.

You don’t use a touch screen/tablet at all do you?

Hey, sorry some of you are having this issue.

When did this start?
Do you just have the one controller plugged in? Or multiple?
Is your Windows version fully up to date? Did this start after a Windows update or after the latest game update? Sometimes making sure Windows is fully up to date will solve controller issues.

Are you trying to switch between playing with your mouse and the controller while playing Gems of War or are you just trying to play with the mouse while the controller is connected?

Do you have issues with the controller/mouse in any other games?

Also, correct we sort of use holiday and vacation interchangeably here.
Public holidays are when the entire office is closed.
Salty is currently on leave, it’s not a public holiday.

Hi there, I will reply to your tickets soon, sorry for the wait!

I notice in your screenshots that 2 of the purchases are still pending. I won’t be able to send you the missing items until the transactions are completed (if the items aren’t added to your account automatically once the transaction is complete).

If the purchases were made on March 29 and are still marked as pending I would advise contacting Apple Support for assistance completing or cancelling the transactions:
Apple Support: https://www.apple.com/support/itunes/contact/

Yeah, sorry I hyper focused on the spell damage itself, I will give feedback about the boost shown prior to the spell being cast as well.

Everyone who has written to us about this has either received their Gems or a response explaining how to find their receipts and/or invite code so I can help them.

Thanks for your patience while I got through the requests.

This is fine, I use google translate

I’m sorry for the delayed replies, I’m currently handling the tickets by myself so there is a wait, I will be going back to working on the Gems compensation for PlayStation Players today once I’ve completed my morning tasks.

Just replying to confirm this isn’t a bug. Blessed is dropped when casting a spell, leaving Vanya with 3 Blessed allies for a boost of +12 damage, 48 + 12 = 60.

I will pass feedback onto the team that you’d like Blessed to be removed from Vanya after the spell is cast, rather than before.

We don’t ban accounts for legitimate chargebacks, only in cases of suspected fraud (which tend to be extreme cases). Always best to ask a Dev directly if you have any concerns, we’re generally pretty generous with compensation compared to other games I’ve worked for and are reasonable human beings! We do have a large backlog at the moment so our replies may be slower - we are in the process of not only clearing this backlog but also future proofing it too phew I am very sorry for delayed replies, I’m not proud of it but I’m doing my best with the time I have.

If anyone here was affected by the Kingdom of Fire Offer issue on PlayStation, please read this article here for more information including instructions on how to contact us with your receipts and invite code to receive your gems:
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Hey everyone,

We’re sorry this happened.

The Weapon will be changed to the correct one in the Raid Boss Shop within the next 24 hours and we are working on sending the correct Weapon to anyone who already purchased the Weapon from the Raid Boss Shop. This will take a little time so thank you for your patience in advance!

Thanks everyone who applied to participate in the 5.5 beta.

Nimhain will be responding to applicants within the next 48 hours to let you know if you were successful or not.

If you weren’t successful this time please do apply again next time!