Kafka

@Evelyn can you please tell me what times (and timezone) you were unable to access the game? I’ll let the team know so we can try to find more information if the times you were affected don’t match the time our host had the issues.

Unfortunately one of our server hosts had connectivity issues which caused this error over the weekend.

Although it was completely out of our hands we’re sorry it happened as we know how frustrating it is when you just want to chill out and play your game only to have issues like this.

Thankfully the issue wasn’t a complete outage and it was resolved after a short amount of time so once you reconnected after the issue was solved your progress would’ve been corrected on your device.

The issue was completely solved yesterday so everything should be working completely normally by now.

If you have any ongoing issues from this please contact Support directly for assistance.

I’ve renamed the thread so it’s more likely to be seen by the designers who would be responsible for considering and possibly actioning this feedback.

New Bounty Troop: Dire Cub

The Dire Cub from Maugrim Woods, is this weekend’s Bounty Captain.

The Dire Cub will be available in the Bounty Shop, and will appear in Gold, Glory and Guild chests in 3-4 weeks’ time.

Returning Raid Boss Troop: Wazir

Wazir has returned to lead Leonis Empire during this weekend’s Raid Boss. You can get him from the Event shop during this event.

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We’re looking into a potential fix at the moment. I’ll let you know once I have an update.

We’re still waiting to hear back from Microsoft but have requested a solution which we hope would automatically add the pack to your account the next time you login if you already redeemed the code.

I’ll let you all know once we hear back from Microsoft, but if they implement that fix you’ll probably notice it in your account before I can reply here

To be clear, how many people report you is completely irrelevant and many bans are made because the chatrooms are monitored throughout the day by staff.

Every chat ban is manually made by a staff member, the only auto chat bans we have are for spam, particularly spamming swear words.

When someone is reported, everything that was said around that time is read so other people who are part of the conversation who broke chat rules but weren’t reported are regularly banned.

Reports are also regularly rejected, you don’t get banned because you were reported, you get banned because you broke the chat rules.

I think I’ve reversed one chat ban in the past year as I didn’t agree with it, so incorrectly placed bans are incredibly rare when you take into account the amount of chat moderation we do every single day.

I’ll reply to your ban appeal next week to explain exactly why you were banned. Ban appeal tickets are answered last so as not to get in the way of...

@AMT you started 3 Delves and finished 5 Delves to complete the Task (the 3 Delves that were started after the Task started counted)

@TheCuillin if you tell me your invite code I can tell you why your Task hasn’t completed as well if you like.

Sorry it just fell off my radar to be honest.

Kurandara will be available from chests (I believe 3-5 weeks after the Campaign ends) and it will also go into the random Soulforge pool.

I’m planning on following up with the team on this tomorrow now that we have more data again.
I’ll reply here when I can (but I think tomorrow will be too soon as the team will want time to go over last week’s data and logs).

This was fixed in version 5.0. If you still have the issue please let us know.
Please note that only teams saved in your team slots will protect your troops.
Teams in live events and Delves won’t protect Troops.

Hi folks, I’ve merged the duplicate reports into this thread.

Destruct-O-Bot is currently also counting Troops that are already dead.
This requires a client fix and it should be fixed in the next update, game version 5.2

I’ve added the issue to the Known Issues article:

Just a quick update:

The team were discussing this issue with 505 and Microsoft over the weekend, we’re currently just waiting for a response from Microsoft regarding getting this fixed for the players who already redeemed the code.

I believe the branch of Microsoft we’re dealing with was closed due to a hurricane on Friday and I’m not aware of what their status is right now so I just wanted to let you know what I could while we wait for the next response.

Hopefully once we’ve heard back from them I’ll have information for you about how exactly this will be resolved.

The feedback section is the best place for accessibility issues, thanks!

To be clear we did not know this was going to happen, if we did we would have rescheduled the Faction Assault for Tinker Town instead of releasing it. But thankfully it was able to be fixed

Good news! Thankfully one of the programmers was able to fix the issue (including the one with the Daemon Gnome). If you restart your game the art should download now

ohhh boy, added that to my report as well

Made an article for this if you want to follow it to be notified of updates to the issue:

Ar ethe images brown/some other colour or do you just see diagonal lines where the Troop art should be? Is the Delve map and Tinker Town background fine?