Mayra

Mayra



18 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings @Mdntowl,

Can you also share the server number, please?

We appreciate your assistance with this matter.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for the files. We sent them over to our team for investigation.

We might reach out again if they request more information. Please keep an eye on your forum notifications.

Have a nice day! :slight_smile:


17 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Can you please share some additional information with us?

  1. Can you share with us the location of the base?
  2. Was there any purges next or close to the base, about when the issue started?
  3. What objects/benches were placed on the ground before the Circle of Power was constructed there?
  4. Have you ever succeeded in summoning a corpse at that location before the issue started?

We hope to hear back from you.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Could you also share the server settings in a text file, please?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for all the additional information. Can you please tell us if you’ve been filling in with comments on the crash report box that appears after a crash? (aka “Send Report to Funcom”)

Also, to assist us in tracking the correct reports, could you please try again and write “fatal error on launch after hotfix 2” on the comments of the crash report?

We appreciate your assistance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Our team is still working on a solution for this server and we expect improvements soon.

We appreciate your patience and understanding.

Comment
    Mayra on Forums - Thread - Direct

Hello,

It seems you didn’t have the necessary forum rank to share links. We’ve updated it and it should allow you to post links and images from now on.

Please try again to send us the link and we’ll proceed with registering the issue.


16 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for getting back to us. Could you upload the files to Google drive or to a similar platform and share the link for download with us?

Feel free to reach out in private if you prefer. We appreciate your assistance with this.


10 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. This is intended behavior as the challenges are the same regardless of the game mode you are in. Feel free to start a single-player match and complete the challenge in Isle of Siptah. Or use the reroll button to get a new challenge.

Have a nice day!

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you share with us a screenshot of the in-game map while pointing to your base location and your clan name?

Feel free to reach out in private if you prefer.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you confirm the server has no mods installed?

Also, can you share a screenshot of the armor set on the armorer’s bench you are trying to craft?

We appreciate your assistance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for the additional information. Can you also tell us if you have any other heavy apps running in the background when playing Conan Exiles?

Would it be possible for you to open the game in a smaller window with the task manager open on the side and record a short video showing the RAM usage while you play normally?

We appreciate your efforts during this investigation.


09 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

In addition from the above, we will also need more information as follows:

  • Can you all please share the dxdiag?
    1. From the Windows desktop, press the Windows and R
    2. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX Diagnostic Tool. If prompted to check if your drivers are digitally signed, click Yes.

    3. In the DirectX Diagnostic Tool window, choose Save All Information.*
    4. In the Save As window, the DirectX information is saved as a text (.TXT) file. Choose the Desktop or another easily accessible location to save your file, and then click Save.*
    *5. Attach the file to your reply here in the forum.
    (you can ...

Read more
Comment
    Mayra on Forums - Thread - Direct

Hey,

Sure thing, here are the steps to do so:

  • Hold down the following keys - Right Control, Right Shift, Right Alt
  • Hit the L key while holding the above keys
  • After a small window pops with the coordinates, release all keys
  • Press Left Ctrl+C to copy the text
  • Post the coordinates with Ctrl+V

We appreciate your assistance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out. We merged the posts to keep all information, that might be useful in the investigation, together in one place.

This is being investigated as we speak. When we have news we’ll update this thread.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you, everyone, for your reports. Can you all please share your log files with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you all for your reports. Can you please share your log file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you very much for your report. Unfortunately, we can’t provide a refund for the lost followers and items.

We understand your frustration but since a long time has passed we can’t reroll the server once more since it would also affect everyone else playing there.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out. In the future, please consider using the bug report template to speed things up.

Can you share the server number or which game mode where you noticed this issue?

Thanks in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. We have been trying to investigate this issue for a while.

Could you share the server’s database with us?

Feel free to upload it to Google Drive or to a similar platform if you prefer.