Mayra

Greetings Exiles,

We are aware of issues with some descriptions and our team is working on improving the situation. In the meantime, if you wish for further assistance with your purchase please submit a ticket to our Help center.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for your report. Have you tried checking the game files?
Please follow the steps to recover any corrupted or missing files:

1. Open the Xbox app for Windows.
2. In My Library, select the game title.
3. Select the More options (…) button and choose Manage.
4. Select Files and then Verify and repair.

If the issue still persists, here are some other troubleshooting articles for the Game pass version.

Please let us know if you need further assistance and we’ll be glad to review your case. ...

Thank you all for contributing to this post. We sent the information over for investigation.

If we need any more details we’ll reach out to you again.

Have a great day everyone!

Hello,

We aren’t able to assist you in retrieving or providing a new follower, as we currently don’t provide an MMO-like type of support.

We appreciate your feedback thought, and we will keep trying to improve our service.
Have a good day!

Greetings Exile,

Thank you for reaching out to us. Can you share more details with us?

By any chance, the coop match host continued playing without the guest? We are currently investigating an issue when the host gets too far away from the guest, the guest might not be able to join the match anymore. Can you make sure both characters are close by and try again, please?

Please let us know if that assisted in your case.

Greetings Exiles,

Thank you for your report. The solution for this issue is currently on TestLive and soon to be released to all platforms. As stated in the Patch notes:

Greetings from Hell! And welcome to our forum.

Thank you for your report. Sadly, the videos are not available for us to access. Could you change the settings to unlisted, please? Or share a new link, if that’s the case.

We appreciate your support in this matter.

Forum rank updated…

Greetings Exile,

Thank you for the additional information. We asked our team to investigate it.

Unfortunately, we won’t be able to retrieve your follower, but we will try to find the issue and solve it to prevent it from happening again in the future.

We appreciate your support while we review this matter.

Greetings Exile,

Thank you for reaching out. Can you share with us your screen resolution, please?

Could you try to change it and see if the issue still persists?

We await your reply.

Greetings Exile,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings Exiles,

Thank you for your report. Can you share with us your clan and character’s names, please?

Also, do you remember the date when your follower died?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you share the exact date and approximate time when you took the Yellow lotus potion and noticed the issue?

Also, do you remember some of the Siptah recipes you lost? At least some examples will already be of great assistance.

We await your reply.

Greetings Exiles,

Thank you for your report. Can you share with us which truncheon is your character using and if it has any improvement kits applied?

We await your reply.

Greetings Exiles,

To report issues with performance and connectivity, please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings Exile,

Thank you for your report. We will reach out to you in private to request more information.

Please check your forum notifications for our direct message.

Greetings Exile,

Thank you for reaching out. Do you have any objects placed on top of the workbench?

If you do, please try to remove them and give it another try to see if the issue still persists.
Thanks in advance.

Greetings Exile,

Thank you for your report. Please share with us the following:

• The server number.
• The chests’ exact coordinates.
• Your clan and character name.

Feel free to reach out in private if you prefer via a direct message to @Community
We await your reply.

Thank you both for the additional information. We’ll ask our team to investigate what might be causing this behavior.

Have a great week!

Greetings Exiles,

If more clarifications about Official server guidelines are needed, please submit a ticket to our Help center.

The forum is not the correct venue for this as such discussions often lead to misleading and/or speculative information.

Thanks for understanding.