Mayra

Greetings Exiles,

We are aware of the ongoing issue and working on it. Please make sure to watch the streams and follow the steps to claim the items while we look into things on our end.

Apologies for the inconvenience, and thank you for your patience.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exiles,

Thank you for reaching out. We sent the information over to our team.

We appreciate your support and patience while we review this matter. Have a great day!

A post was merged into an existing topic: PC Update Age 1 Chapter 2 - Discussion Megathread

Hello @vilshadov,

We just released a new patch, can you update your game and repeat the suggested steps once more, please? Apologies for the inconvenience.

Thanks in advance.

Greetings Exile,

Thank you for your report. We just released an announcement about this issue. Please check the following:

Greetings Exiles,

We hope you are all enjoying the new encounters on our Lands! In the meantime, you might notice that any previously placed Nemedian fireplaces might show placed backward. We have fixed an issue where the Nemedian Fireplace would be the wrong way in the Construction Tool UI, but fixing this also means that every Nemedian fireplace that is already placed down will be turned around.

Please make sure to spin them around to avoid scorching marks on your walls!

Thanks for understanding and happy hunting Exiles!

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for your report. By any chance, have you tried reaching out to the server admin?

We await your reply.

Hey,

Thank you for your fast reply! Please upload the files to Google drive or to a similar platform and share the link with us.

It will be greatly appreciated if you share both the before and after files, as you mentioned.

Thank you in advance.

Greetings Exile,

Thank you for your report. Can you please share with us the server number where you experienced this issue?

We await your reply.

Greetings Exile,

Thank you for reaching out. We are currently investigating issues with those systems.
Could you share the file where you made the “serverruntime” change?

If possible, could you also share the database from your server for further investigation?

Feel free to reach out in private if you prefer tagging @Community.

We appreciate your feedback and support.

Greetings Exile,

Thank you for your report. By any chance, have you tried reaching out to the server admin?

Some changes on the server end might be impacting the general performance.

We await your reply.

Greetings Exile,

Thank you for your report. Can you please share which game mode/server were you playing on before the issue started?

Thank you in advance.

Greetings Exiles,

Thank you all for your reports. Please try to use the Steam option “change accounts”, restart your PC and log in Steam again.

Steam menu > Change account...

This will ensure your Steam connection is refreshed and should mitigate any issues connecting to Funcom services as well.

Please let us know if the issue still persists. Have a great week!

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings from Hell! And welcome to our forum.

Thank you for your feedback. We shared your claims with our team.

May your voice be heard!

Greetings Exile,

Thank you for your report. Can you please share your saved file and logs with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

It should be the “game” file for Exiled Lands or “dlc_siptah” for Isle of Siptah.

And the logs:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings,

In this case, can you confirm the partition letter, please?
Also, in the meantime, can you also share the logs with us? You can find them by following:

XboxGames\Conan Exiles\Content\WindowsServer\ConanSandbox\Saved\Logs

We await your reply.

Greetings!

Thank you for the new links, we are now able to access the content. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.