Mayra

Greetings Exiles,

All the TestLive servers were restarted to assist with performance issues.

We appreciate your patience and support. Have a great week!

Greetings Exile,

Thank you for letting us know. We will ask our team to take a look and trigger the restart.

Have a good weekend.

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Greetings Exiles,

Thank you for reaching out. Our team is trying to reproduce this internally for a while now.
Could you share with us some of your files?

• Server saved file (db)
• Logs
• serversettings.ini file

Feel free to poke us via direct message if you prefer by tagging @Community
We appreciate your cooperation and support.

Greetings Exiles,

We heard back from the team and after their investigation, they concluded that some “hidden” files on windows might be causing the issue.

The suggested solutions are to reinstall Windows or reinstall the game on another partition.

As Windows might be creating ghost files inside the game location and those files remain even after reinstalling the game. These ghost files are not checked by using “verify files” on Steam as Steam is limited by file size when performing the verification.

Thank you all for your patience while we looked into this. Please let us know if you find any other issues.

Greetings Exile,

Unfortunately, we won’t be able to refund any materials or items.

Please let us know if you encounter this issue again. Have a good day!

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings,

Thank you for the additional information. We will investigate it accordingly.

Have a good day!

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Thank you for the video. We sent it over to our team for further investigation.

We might reach out to you again if we need any other details of this case.

Have a great day!

Greetings,

Thank you for getting back to us. Recently we faced a difficulty with the update 3.0.5, can you please check the following announcement and perform the troubleshooting if necessary?

Greetings Exile,

Thank you for reaching out to us. You are welcome to send as many reports you judge necessary.
We are here to assist you and all Exiles!

For server crashes especifically, we would suggest one report when the server crashes and another if the issue persists after 1 to 2 hours. Again, this is just a suggestion and if you judge more reports are needed, feel free to submit them.

We appreciate your support! Have a great day.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

• Update Windows (no need to change to Win11 though, just update the current version you have)
• Restart your PC
• Update Graphics Driver
• Change to Default Graphics Card
• Verify files in Steam
• Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost
• Disabling Antivirus/Firewall Software
• Turn off Overclocking and SLI Technology
• Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.
We hope this helps!

Greetings Exile,

Thank you for your report. Could you share a picture with us showing this issue in more detail, please?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for reaching out. Can you share with us if you made any changes to .ini files besides playing with mods?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account’s challenges.

Make sure to select “in-game purchase” as the issue type.

Have a great day!