Ubi-Baron

Thank you for the extra details, KILLZONE_RADEC!

Hello FlashedBus35417,

We're sorry to hear that's been occurring, what platform are you playing the game on?

We would remind you that rude of insulting posts, even if you are using words to get around the automatic filter, may be removed as they are against the forum rules.

Thank you for confirming that for us.

Did you notice any similar actions before this occurred? If you see this again and can provide us with a video or some images it will help us look into this.

Thank you for reporting this to us, therealNnemic, we're sorry to hear that's been the case.

Just to confirm is it still showing that the event is not live yet?

Have you tried leveling up to earn the keys to see if you are able to get them?

Hi mandotripp,

Thank you for reporting this to us, we're sorry to hear that's been the case.

If you haven't already, to help us look into this, please speak with the Support team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

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Excellent, thank you for the extra details.

We will certainty pass this on to the team to be looked into.

Hi joe1011phosph8,

Thank you for contacting us, we're sorry to hear that's been occurring.

Have you restarted the game since making the purchase? This may be required to be able to get access.

Does it still ask you to purchase the Specialization?

Is you character boosted or did you level it yourself?

Excellent, thank you, Elijio876

Hi LethiaAlethia,

Thank you for reporting that to us.

Would you be able to provide us with a video of this occurring, making sure to show the current equipment too?

Hi Cejathechingon1,

We're sorry to hear that's been the case.

Do you get a specific error message when this occurs, if so what does the message state?

If you haven't already we would certainly advise ensuring you've been through the connection troubleshooting steps here.

Hi Normpolice,

Have you been through all the steps to spawn them again?

Usually when respawning Hunters you need to start from the very first action, rather than the last part.

Hi Mox.,

Thank you for reporting this to us, we're sorry to hear that's been the case.

Do you hear any sound in the background?

To help us look into this further, if you haven't already, we would advise contacting a support agent through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support ...

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Hi kycards,

Thank you for reporting this to us.

Did this just happen the once, or does it keep occurring over and over each time you launch the game?

Hi Peter,

Thanks for contacting us.

As mentioned helpfully above by WrecK3rr, you shouldn't need to activate it.

Does it show the premium track as locked for you still?

Hi pax_bellum,

Thank you for reporting this to us, we're sorry to hear that's been the case.

The first thing we'd advise, if you haven't already, is verifying the game files just to see if there's any corruption in the game files. You can do this by clicking on the menu under the game icon in Uplay.

If you switch it to DirectX11 will the same crash happen for you?

Hi TR-Lexi,

Thank you for reporting this to us.

Did you see this multiple times or just that once?

Thank you for reporting this to us, VIG0NI, we're sorry to hear that's been the case.

Just to confirm, are you using any third party programs that might conflict with the game? For instance the Discord overlay or MSI Afterburner are known to cause some issues with controls.

If you change the keybind, will the same thing occur?

Hey guys,

Thank you for contacting us.

Not all languages are included in each version of the game, so it may be that these are the only languages available for you game version.

If you uninstall the game, and then install it through the Uplay client instead, then it can contain additional languages.

Hi antimorian,

We're sorry to hear that's been your experience.

A Support Agent can certainly provide you with assistance with this if you can contact them through one of our Social Media channels:

• Ubisoft Support Twitter
• Ubisoft Support Facebook

Thank you for reporting this to us, Bhavya8.

The first thing to confirm is that you are launching the correct version of the game. There will likely be a trial version and a full game version, and would be different tiles in the client.

Otherwise, to help us look into this, please speak with us through one of the channels below:

• Ubisoft Support Twitter
• ...

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