Ubi-Baron

Hi Flare_Skies,

What specific GPU are you using?

Thank you for reporting this to us, HelmetHeadG

I assume that the same thing doesn't occur with the reload button your keyboard?

Is your controller and official Xbox one or a third party one? Are the drivers, just the standard Windows xbox ones?

Thank you for confirming that.

We certainly understand that this is a frustrating issue for yourself, and the SA community.

We have passed the details on to be investigated, and we will update you when we have more information around this.

Unfortunately we're only able to assist in English through the forums here.

If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here

Thank you

Hi LoutreDuSudEst,

Thank you for reporting this to us, we're sorry to hear that's been the case.

What are you currently System Specifications?

If you haven't already, please ensure that you are using the latest drivers for your GPU.

Hi jncferranti,

Thank you for reporting that to us, we're sorry to hear you've been encountering that.

What region are you playing from? It may just be that there may not be players on at the moment if it's not filling the games for you.

Have you tried reinstalling the game client?

As mentioned to help us have a look into that we'd ask you to speak with the Support team.

Thanks for the update, exrecefe, we're glad to hear that you were able to get that resolved.

For anyone still seeing this, to help us look into it for you, please speak with a Support agent through one of the steps below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Thanks for getting back to us, kseixas, a Support agent can hopefully look into that further for you.

Glad to hear that, thanks for the update!

Hi LoutreDuSudEst,

Thank you for contacting us.

I'm going to close this thread as a duplicate of your other thread here.

This is to avoid any confusion that can arise from having duplicate posts.

Thank you for the extra details, TTV_Raizen_OW, we've passed this on to the team.

Just to confirm, you aren't using any VPN or tunneling software at all?

Thank you for confirming that for us, SiilkLone.

To help us look into this for you, please speak with the Support Team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Hi lgrekal,

Thank you for reporting this to us.

To help us look into this further, please speak with a Support agent through one of the channels bellow:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Hi perromuerto_23,

Thank you for reporting this to us.

This can be due to a resolution issue, where the game is set to a resolution that your monitor is unable to support.

What we would advise is trying to hit Alt+Enter to put the gamer into Windowed mode, which can help display it and then let you change to the correct resolution in the In-Game settings.

We would also advise disabling any overlays you might be running aside from the Uplay one, for instance MSI Afterburner or Discord. These can cause conflicts with some of our titles.

Hi Sevn..,

We're sorry to hear that's been the case.

This can sometimes be down to a connection issue between yourself and our Club services, so we'd advise making sure you've been through the steps here

If you are still unable to complete it after that, then please take some screenshots of the Club overlay and contact the support team through one of the channels below:

• ...

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Hey guys,

We're sorry to hear that you have been encountering these issues.

The first thing we would also advise is making sure you've run through our troubleshooting steps here. These steps can help with issues such as this as well as general system health.

We would also advise ensuring you meet the minimum system requirement for the game, which can be found ... Read more

Thank you for letting us know, KC_Ekaliptus

What are your system specifications?

Greetings!

Unfortunately we're only able to assist in English through the forums here.

If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here

Thank you

Hi MAX_bcns,

Thank you for reporting this to us, we're sorry to hear that's been occurring.

Were you able to get that resolved?