Ubi-Baron

Hi Artifuse,

Thank you for reporting this to us.

What are you system specifications?

We would certainly advise ensuring that you have the latest Windows Updates.

Please also try running the game with Administration rights, as another user advised this helped them to get past this. You can find steps for this here.

Hi guys,

I've merged some messages here to have the discussion in one place.

As mentioned, please make sure you have the latest drivers installed, and make sure you have tried reinstalling the game is you still see the same error.

We would also advise, checking the minimum requirements for the game here.

If you are on a laptop please also ensure that it's using the correct GPU.

Thank you for reporting this to us, jpcrusherhd.

What GPU are you using? The first thing we would advise is ensuring that you have the latest drivers for your GPU.

You can find steps for updating these here:
http://support.ubi.com/faqs/000036734 - AMD
http://support.ubi.com/faqs/000025720 - NVIDIA

Thanks for the added report, ALLENJOHNMARTIN

Did you get an error message when that occurred?

We'd certainly advise verifying the game files if you haven't already, which will check for missing or corrupt files and replace them. You can do this by clicking on the menu under the game icon in Uplay.

Hi K00kieeD0hh,

Thank you for reporting that to us, we're sorry to hear that's been the case.

The first thing to confirm would be that your system meets the minimum requirements to play the game, which can be seen here.

I would also advise trying with a Clean Boot, which can help rule out any third party programs that might be conflicting with the game opening. You can find steps for this in our Support Article ... Read more

Awesome, thanks for letting us know The-Taco-Man

Hi zLove-_Fries,

Thanks for contacting us.

You'd want to use the latest stable driver for your GPU, which you can find on your GPU manufacturer's website.

We generally advise against any Beta or Preview drivers, as these have not always been fully tested.

Hi Salt_Fist,

Thanks for getting back to us with that update.

So with the charges, these will most likely be Authorization holds, which can occur when the purchases fail to complete on our end. The money is not actually taken from your account, and should release back and be available again.

You can see details on this here

Hi SnakeEyes813,

Thank you for reporting this to us, we're sorry to hear that occurred for you.

The first thing we'd advise, although simple, is making sure you've got the latest updates for Windows. You can check for this in Windows Update.

We would also advise running the System File checker, to make sure that there are no damaged files. You can do this by opening the CMD Prompt and entering sfc /scannow

Hi Punchy34,

Thank you for reporting this to us, we're sorry to hear that's been the case for you.

The first thing we'd advise is ensuring that you have tried disabling any third party overlays that you are using, as this can conflict with things such as this.

Hi MandKfirebal,

Thank you for contacting us.

At the moment there is no crossplay for Hyper Scape, this is something that we are looking to implement at a later date.

Hi guys,

We're sorry to hear this has been occurring for you.

Where are you guys located and with what ISP are you?

Additionally, I assume you have all tried following the steps to manually change your Datacenter found here? Obviously I can see the OP mention they have done so.

Hi Knot_A_Furry,

Thanks for the report, we can certainly take a look into that to try and get a confirmation.

Could you provide us with a video of that? It will help us with looking into this!

Just to confirm, have you tried it at all in an actual game? It would be interesting to know if it also occurred there.

Thank you for reporting this to us, Riverdog1000.

The first thing we'd advise is verifying the game files, which will check for missing or corrupt files and replace them. You can do this by clicking on the menu under the game icon in Uplay.

We would also advise running through the connection troubleshooting steps in the guide here, in-case that is contributing to the issue you're seeing.

Hi katin2020,

Thank you for reporting this to us.

What GPU are you using?

The first thing we'd advise is making sure that you have the latest drivers for your current CPU.

Hi jomon202,

Thank you for reporting this to us.

Do you hear sound in the background when this occurs or does it go black and then crash?

What are you current system specifications, and do they match the requirements seen here?

Thank you for reporting this to us, LBJ_Yablochnyy

We are aware of some issues with weapons not appearing when being picked up.

If you see this again and are able to get some footage of this occurring, we would be interested in seeing that.

Additionally is your friend in the same region as you are, or might you have been playing on a different Datacenter than your local one?

Hi BossRanger777,

Thank you for contacting us.

At the moment there is no crossplay available for Hyper Scape.

This is something that we know a lot of players want, and so we aim to include this at a later date.

Hi Dante_Crazzy,

The game has not gone live yet, which is why you are seeing this error.

You can see the launch times for the game here.

Hi iwalkinshadow,

Thank you for reporting that to us, we're sorry to hear you've been encountering this.

The first thing we'd advise, if you haven't already, is uninstalling and then reinstalling WONY/pass from the Ready to Install area. This can sometimes correctly re-apply the rights.

Otherwise, we'd advise speaking with the support team to help us look into this from the account side. You can do this through one of the channels below:

• Ubisoft Support Twitter
• ...

Read more