Ubi-Baron

Hi Shawn--Wick,

Thank you for reporting this to us.

Which specific items are you missing from the Open Beta? Is it on this account you are posting from now?

Thank you for continued details, we understand how frustrating this issue is and this is priority for us.

We would ask all users who see this to provide the details from UbiDorks post;
- What is your ISP
- What region are you located in?
- Are you using a VPN at this time?
- I have you been able to play at all or has the error stopped you completely.

Thanks for the continued reports, we will pass the reports on to help us look into this.

As an additional question, are you guys playing with a wired or wireless connection?

Thank you for confirming that, MAGICALWIZARD47.

Windex17171, where are you located at the moment?

This is something that we are looking into at the moment, if everyone with the issue can let us know their region and the ISP they are with we can pass that on to the team,

Hi guys,

Thank you for reporting this to us, we're sorry to hear that's been the case.

Just to confirm, the first thing we'd advise is making sure you've all been through the steps here

Please could you also let us know where you are playing from.

Thanks for getting back to us, TheAdyus.

Are you using any Anti-Virus software or any other software that might be conflicting with the game? We would certainly advise trying to start with a Clean Boot, to see if this is due to any third party programs. You can find steps for this in the Support Article here.

Hi LipsBlade,

Thank you for reporting that to us, we're sorry to hear you've encountered this.

Just to confirm, does this occur from the start of the game or will it occur in the middle of a game?

Have you checked what it is set to in the Sound settings? For instance, if you have it set as Surround Sound and are using a Stereo Set-up this can cause this to occur.

Hi guys,

Thank you for contacting us.

If you are trying to claim the loot on the accounts you are posting to, I cannot see a Twitch account linked to either of them.

To help us look into this, if you haven't already, please speak with our Support Agents through one of the channels below:

• Ubisoft Support Twitter
• ...

Read more

Hi ange1men21,

This indicates that there is some issue with the Ubisoft account that you are attempting to link your account to.

Please make sure you have headed to the site here, and reset your Ubisoft account password.

Otherwise, for assistance with this, please speak with the Support team through one of the channels below:

• Ubisoft Support Twitter
• ...

Read more

Thank you for reporting this to us, MasterGamer8521, we're sorry to hear that's been the case.

I've had to remove the name from the post, due to the Name & Shame rules on the forums, but we will pass this on to be looked into.

If you encounter further issues, then please try to get some footage of this and provide it to the Support team through one of the channels below:

• Ubisoft Support Twitter
• ...

Read more

Hi vallir123,

Thank you for contacting us.

Which exact reward is it that you only unlocked on the PC? Is it one from the Battle Pass?

It may depend on the specific card, please let me know the exact model.

You can see the minimum requirements in the Support Article here.

Thank you for reporting this to us, Salt_Fist, we're sorry to hear that's been the case.

Just to confirm, what do you have your interaction button set to at the moment?

What kind of controller are you using, and do you use any third party drivers to run the controller?

Hi karppa.,

Thank you for reporting this to us, we're sorry to hear that occurred.

This can occur due to rights issues with the game, so the first thing we would advise is ensuring you have the game running with Administration rights via the steps in the guide here.

We would also advise starting the game with a Clean Boot, to try to rule out any third party programs conflicting with the game. You can find steps in the Support Article ... Read more

Hi Captain_Sinbad0,

Thank you for reporting this to us.

If you haven't already, to help us look into this, please speak with the Support Team through on of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Hi I_MangJa,

Thank you for reporting this to us, we are aware of this error occurring.

What GPU are you currently using?

The first thing we'd advise is to ensure your Graphics Card Drivers are fully up to date.
http://support.ubi.com/faqs/000036734 - AMD
http://support.ubi.com/faqs/000025720 - NVIDIA

Hi Genvyy,

Thank you for reporting that to us, we're sorry to hear that's been occurring.

If you haven't already, the first thing we'd advise is running through our Browser Troubleshooting steps here.

These steps can help with these issues.with any of our websites.

Hi LoganGainz,

Thank you for the extra details.

What Operating system are you using?

To help us look into this further, I would also advise speaking with the Support team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Thanks for the added reports.

To help us look into this for you, please contact the Support Team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Thank you for confirming that, we've passed this on to the team to be looked into.

Please let us know if you see this again.