Ubi-Baron

Hi Darkauscus,

Thank you for reporting this to us, we're sorry to hear that this wasn't resolved.

Just to confirm, this was after the update on the 29th?

I've passed on to the team that this issue is still occurring.

These rewards should now enter the loot pool, and we available from Exotic Crates or other sources when targeted.

Hey guys,

Thank you for reporting this to us.

To help us look into this, could you please provide us with a video of that occurring? Footage of these issues help us to investigate these reports further.

Hi Nighthawks313,

You should be able to change the language in the Settings menu.

That being said a copy of the game purchased in the US would be unlikely to contain Arabic, as it is not an official language in the region that the NCSA game version was distributed in.

If it is not contained, then it's not possible to add additional languages to the game so you would not be able to play in Arabic.

Thank you for reporting this to us, we're sorry to hear that's been the case.

FelMoBa, do you have any screenshots of this difference as provided by the OP?

Hi ManWithAName,

Thank you for reporting this to us, we're sorry to hear that's been the case.

The first thing we'd advise, is ensuring you have all the latest updates for your PC since the reinstall of the OS.

What are your system specifications?

Hi lianjie.ong,

Thank you for reporting this to us, apologies for the delayed response.

If you haven't already, we'd advise speaking with the Support team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

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Hi df80920df,

Thank you for contacting us, apologies for our delayed response to you.

Were you able to pick-up the game or did it remain at full price on the PSN Store for the duration?

Hi QnHarlyPnkRngr,

Thank you for reporting this to us, we're sorry to hear that's been the case, apologies for our delayed response.

Do you have any footage of that occurring? If so that can help us to pass it on to be looked into.

Thank you for the extra details.

We've passed this on to the team to be looked into.

Thank you for the added report, Pedgro

We are aware of issues with the Tomb Infirmary and we have a fix planned for this in an upcoming update.

For the issue with the Federal Emergency Bunker, did you kill the boss quickly or quicker than usual?

Hi KronixeN,

Thank you for contacting us, we're sorry to hear that's been the case.

If you are still seeing this, then this can be due to an issue with EasyAntiCheat. We'd advise making sure you've been through the steps in the guide here.

Hi izor772,

Thank you for reporting this to us.

Which specific ones show up this way for you? Could you provide us with some screenshots of that?

Hi polaroidDust,

Thank you for contacting us.

Would you be able to provide a video of that for us? This will help us pass that on for a confirmation.

Hi Bullsiye187,

We're sorry to hear that's been the case.

The first thing we'd advise is making sure you have cleared the consoles cache by turning it off, unplugging it, waiting 30 second and then plugging it in any turning it on again.

We'd also advise trying from a different account on the console, to see if this is specific to your one account.

Hi Circlebutton,

Thank you for reporting this to us, we're sorry to hear that's been occurring.

Do you have any Firewall, Anti-Virus or other connection modifying software that might be conflicting with the games connection?

In terms of a Support Case, if you are unable to open one through the Support site, we'd advise speaking with the Support through one of our Social Media channels below:

• Ubisoft Support Twitter
• ...

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You haven't received a response through our Twitter channels? Did they create a Support case for you, and if so what is the Case/Ticket ID?

Thank you for getting back to us.

Could you please extract the MSINFO details into a Text file and upload it to the case? There should be an option on the Window to do so. That will help us to look into that for you.

We're sorry to hear that's been the case, FLUFFYMASTER40.

Just to confirm, you've spoken with the Support team and have a Support case that is being looked into? Do you have the Case ID for that?

Awesome, glad to hear that you were able to get that worked out!

Thanks for the update!