Ubi-Baron

Thank you for reporting this to us, Ahmedc518.

I've passed this on to the Division 2 team to be looked into.

We appreciate you taking the time to provide us with the detailed description.

Hey guys,

Thank you for reporting this to us, apologies for our delayed response to your here.

I've checked with the team and we are aware of this issue occurring, and are working on getting this resolved in our next update.

For the moment we apologize for the inconvenience this issue is causing.

Hi IKAIYOO,

We're sorry to hear that's been occurring for you.

If you are seeing regular disconnections, then we'd advise making sure you've been through the connection troubleshooting steps here.

This can help with issues such as this, as well as improving general connection health.

Hi z8tnn,

Thanks for contacting us.

I removed the name from your post, just to avoid any issues with our Name & Shame rules.

If you have any details around how this is being performed, please speak with the Support team through one of the channels bellow:

• Ubisoft Support Twitter
• Ubisoft Support Facebook...

Read more

Hi BadLuckTom,

Thank you for contacting us, we can certainly understand your frustration with this issue.

We are aware of this issue occurring, and it's being looked into by the team at the moment.

To help us look into this, we'd ask for the following information from your clan mates:

• Type of PS4 (PS4 Original, Silm or Pro) they're experiencing this issue on
• Ubisoft and PSN ID from the affected players.

Thank you

Thanks for pointing that out, ChrisW451, I'll head over there and update you guys!

Thanks for the extra info, guys!

We'll ensure this is added to our investigation into the matter.

Hi nitehawk182,

Thank you for reporting this to us, we're sorry to hear that's been occurring.

Try opening the Ubisoft Club app on the console, and seeing if you can connect there and if so when trying launching the game again.

Hi xcel30,

Thank you for reporting that to us, that's certainly an inconvenient issue.

Have you seen this before or since, was it just this one instance that it occurred for?

Do you know if the player themselves was having any sort of connection issues, or other issues at the time? Obviously you mention them carrying on without issue, but did they mention any lag or other issues?

Hi M38N,

Thank you for reporting this to us.

What happens when you attempt to re-calibrate it, do you get an error message? If so, could you provide us with a screenshot showing that?

Hi terrorsmurf93,

Thank you for reporting this to us.

We are aware of reports of this occurring, and it has been passed on to the team to be looked into.

Which gadgets are you using?

Thank you for reporting this to us, THEDARKSIDER87

To help us look into this, could you please provide us with a video of this occurring, where you are trying to get that disabled? It will help us to look into this, and pass it on to the team.

Thank you for reporting this to us, we're sorry to hear that's been the case.

Do you know when they went missing, perhaps any specific actions that occurred before hand? For instance did you purchase any other Blueprints?

Hi Yama988,

Thank you for reporting this to us, we're sorry to hear that occurred for you.

We are not able to revive Hardcore Agents once they have been killed. I understand that it is frustrating that this occurred due to a game crash, and not a death you were in control for, we cannot restore the character in this case.

Hi StephStrange86,

We're sorry to hear you've been encountering this issue, we're sorry to hear you've been encountering this.

If you are still stuck, one thing I would certainly advise trying is creating a new Agent, and running through the opening stage again to see if it's an issue with that specific agent.

If you have any other friends playing, you could also join a co-op session with them, and then leave and return to your own.

Hi CoopaTroopa889,

Thank you for reporting this to us.

Do you know if there were any changes to the system around when this occurred? Anything you installed or updated? Drivers that changed?

It may be that there's another program conflicting with the games on Uplay, as it's strange that it would have occurred at the same time.

We would certainly advise checking in the reliability history, to see if the crashes are logged there.

Hi CadetHare86396,

Thank you for contacting us.

Is this occurring for specific ones or all of them?

Do you get an error message when you try to use them?

Hi Crimsenwolf,

Thank you for reporting this to us.

We are aware of this occurring, and this has been passed on to the team to be looked into.

Hi bigemoshrek,

Thank you for contacting us.

There is indeed cross-saves for the game, so you can continue your progress on Stadia.

Hi r6er00,

Thank you for contacting us.

To help us look into this for you, please speak with the Support team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more