Ubi-Baron

Hi WulfZA,

Thank you for reporting this to us.

To help us look into this, from the account side, we'd ask you and your clan members to contact us via one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

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Hi an1r47,

Thank you for reporting this to us.

Do you have any alternative controllers, just to quickly test if the same thing happens on another controller?

Hi wiskey_bent76,

Thank you for reporting this to us, we're sorry to hear that's been the case.

Just to confirm, the first thing we'd advise is running through the connection troubleshooting steps in the guide here.

These steps can help with issues such as this, as well as general connection health.

Hi Deadshot--Prime,

Thank you for reporting this to us.

Is this in all content or just specific modes? For instance does it work in a raid, but not in other group content or vice-a-versa?

Hi Maduzumon,

Thank you for reporting this to us, we're sorry to hear you've had issues with this Trophy.

Just to confirm, did you die in any of the Bounty Missions? If so, then this would be the reason it has not unlocked, as you need to kill the boss and clear the area without dying.

Hi annkiit_talwar,

Thank you for reporting this to us.

To help us look into this further, please speak with the Support Team through one of the channel below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

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Hi Siegeuk,

Thank you for reporting this to us, we're sorry to hear that's been the case.

Have you tried putting the console into the DMZ on your router? This should put it past any Port forwarding and rule out that as an issue.

Does this only happen on one character? Do you have any alts, and does the same thing occur there?

Thank you for contacting us, SerjTargaryen.

We are aware of the issue with Conflict's not providing XP, and this has been passed on to the Development team to be looked into.

In terms of the missing projects, could you provide us with a Screenshot of what you're seeing, or the lack of, there? This will help us to look into that for you.

Hi nuxbag,

Thank you for contacting us.

To help us look into this, if you haven't already, please speak with the Support Team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

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Hi I-Kaenna-I,

Thank you for reporting this to us.

This is a bug that we are aware of occurring, and has been passed on to the team to be looked into.

Thank you for reporting this to us, Mike_Habs2016, we're sorry to hear this has been occurring for you.

Does it always occur at the same time or can it happen at random?

The first thing we'd advise is clearing the consoles cache and re-building the consoles database via the steps in the guide here.

Hi bustedspyke,

We're sorry to hear that's been the case for you.

Just to confirm, this has still been occurring for you? There can sometimes be a hold over or extension of the maintenance that could cause connection issues to keep occurring.

We would certainly advise running through some of the further connection steps here if you haven't already.

Hi jamieamc,

Thank you for reporting this to us.

We are aware of some players encountering this issue, and we have passed it on to the team to be looked into.

To help us with this there are a few things that we would like to request from you.

Firstly, do you have or could you get, a video or screenshots showing the caches being looted and it showing the 4/5 completion?

On which step of the main Expansion campaign were you when you first encountered this issue?

Have you seen the same or similar issues in other regions?

Thank you for the report, Scyrinal.

To help us look into this, could you please provide us with a video or some screenshots showing you with the materials and where it states you are unable to reconfigure it?

Thank you!

Hi Fae_Dravin,

Thank you for reporting this to us, we're sorry to hear that occurred.

I believe that if you run through the steps you took to get to them before, after an in-game day has passed, you should be able to get back to them and defeat them again to try to get this Mask.

Hi iamwoodz,

Thank you for reporting this to us.

We are aware of inconsistencies with this gear set, and this has been passed on to the team to be looked into.

If you are able to capture and share some footage of this occurring, then it will be help the team in their investigation.

Hi jay90rock,

Thank you for contacting us.

Would you be able to provide us with the specific names of these gun or a screenshot/video showing them in the Inventory? This will help us to take a look into that for you.

Hi Slicklu,

We're sorry to hear that this has been occurring for you.

Are you able to find players when matchmaking missions or does this also fail to find others?

Do you have any friends that play the game, and do they see the same issue?

When did you first start seeing this issue occur?

Hi ReviveMePeople,

Season 2 drops and content will go live on Jun 23rd, so this is why you have not see that drop yet.

Just as clarification, the Season 2 content is available to all owners of WONY, so you would have access to this content when it is released!

Hi R3klsDrv3r,

Thank you for reporting this to us.

Just to confirm, this is the one in the Sewers that you are unable to access? We can certainly pass on to the team that this is still occurring in TU10.