Ubi-Borealis

Hello there @AvAsac!

I'm sorry to hear that you've encountered trouble with Lt Chang's decryption key. Thanks for taking the time to share your report with us!

You should be given a warning in-game if any settings you decide to change will affect your in-game progress (such as by changing the global difficulty).

Would you be able to provide me with some more details about the issue you've encountered with the decryption key? I'm aware that we have a couple of ongoing investigations into issues with decryption keys. If you can be more spec...

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Thanks for taking the time to share your experience with us, @MishiJae! I'm glad to hear that the steps shared by Adrian-11 helped to resolve this issue for you

If you require support with anything else, please don't hesitate to get in touch.

Thanks! ...

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Hello there @MishiJae!

I'm sorry to hear that you've been experiencing issues with low FPS whilst playing The Division 2. Thanks for taking the time to share your experience with us, as well as what troubleshooting steps you've tried to resolve the issue.

Just to confirm, have you been able to resolve these performance issues using the steps you've provided? Or are you still having trouble with low FPS?

If you're still experiencing any issues, please do let us know so we can look into this further.

Thanks! ...

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Hello there @BiggieD0G!

I just wanted to share a quick update with you! The dedicated teams have been able to reproduce this during further testing, and are looking into this further. I would recommend keeping an eye out within the News & Announcements forum f...

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Hello there,

As we haven't had any further reports of issues persisting with runes missing from Divine gear since the release of TU 1.5.1, we will now be locking this thread.

If you encounter any trouble with missing runes, please don't hesitate to create a new thread and our team will look into this further. When creating a new thread, please ensure that you include a video of the issue you're encountering, as this will be helpful for further investigation.

Thanks! ...

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Hello there,

As we haven't had any further reports of issues persisting with friendly Jotuns since the release of TU 1.5.1, we will now be locking this thread.

If you encounter any trouble with defeating enemies, please don't hesitate to create a new thread and our team will look into this further. When creating a new thread, please ensure that you include a video of the issue you're encountering, as this will be helpful for further investigation.

Thanks! ...

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Hello there,

As we haven't had any further reports of issues persisting with Jomsviking gear resetting since the release of TU 1.5.1, we will now be locking this thread.

If you encounter any trouble with your Jomsviking gear, please don't hesitate to create a new thread and our team will look into this further. When creating a new thread, please ensure that you include a video of the issue you're encountering, as this will be helpful for further investigation.

Thanks! ...

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Hello there!

I'd like to reach out with an update regarding Eivor getting stuck whilst fishing with Tarben. Following the release of TU 1.5.2, the dedicated teams have been unable to reproduce this issue in-game. We will therefore be marking this thread as "Resolved."

If you are still getting stuck after fishing with Tarben, please don't hesitate to share an update within this thread. When making your post, please include a...

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Hello there,

As we haven't had any further reports of issues persisting with The Old Cellar since the release of TU 1.5.1, we will now be locking this thread.

If you encounter any trouble with this world event, please don't hesitate to create a new thread and our team will look into this further. When creating a new thread, please ensure that you include a video of the issue you're encountering with The Old Cellar, as this will be helpful for further investigation.

Thanks! ...

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Hello there,

As we haven't had any further reports of issues persisting with "Milk of Humankind" since the release of TU 1.5.1, we will now be locking this thread.

If you encounter any trouble with this world event, please don't hesitate to create a new thread and our team will look into this further. When creating a new thread, please ensure that you include a video of the issue you're encountering with "Milk of Humankind," as this will be helpful for further investigation.

Thanks! ...

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Hello there!

I'd like to reach out to you all with an update regarding "Deviled Water." Following the release of TU 1.5.2, the dedicated teams have been unable to reproduce the following issue during further testing:

• The NPC is missing from the area entirely.

As the dedicated teams have been unable to reproduce this issue in TU 1.5.2, we will now be marking this thread as "Resolved."

If you are still experiencing trouble with "Deviled Water," please don't hesitate to share an update within this thread. When providing a report,...

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RESOLVED ISSUES / QUERIES - PART 4

Please find the past megathreads for resolved issues within the spoiler tags below; if an issue persists after being placed in this section, please reply to the thread, and we will look to move it back to the "under investigation" section once the investigation is reopened.

• TECHNICAL ISSUES & QUERIES

spoiler

• STORE PURCHASES & BILLING

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Hello there!

I'm sorry to hear that you've been experiencing crashes whilst playing The Division 2. Thanks for taking the time to share your reports with us.

As there can be many potential causes behind a crash in-game, these can be tricky to identify the specific cause. You mention that you encountered an error code, @PT_Frizzer. Can you remember what this was? This information will be helpful for further investigation.

Additionally, if you haven't already, I would recommend trying ...

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Hello there @CX-ONE!

I'm sorry to hear that you're having trouble handing your key to Kelso as she's disappeared, and then cannot be interacted with. The dedicated teams are aware of this issue and are looking into this further.

To help with the investigation, would you be able to provide us with the following information:

• A video of the issue with Agent Kelso, ideally showcasing the minutes prior to encountering the issue.
• An image showing which Manhunt targets have been eliminated.
• Whether the bounty was completed a...

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Hello there @HybridFreak!

I'm sorry to hear that you're encountering crashes / freezes whilst playing Countdown. Thanks for taking the time to share your report with us.

If you haven't already, I recommend that you first try these basic console troubleshooting steps. These steps help to tackle a number of common causes behind technical issues in-game, and provide us with a great starting point for any additional investigation that ...

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Hello there @sasorisan1!

Due to a mistake in the amount of Proficiency points gained from kill XP, we have recalculated every player's progress to align.
You can find the full communications here:

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Any future updates regarding this will be shared on our official platforms, so please keep an eye out ... Read more

Hello there @Wakrob! Welcome to the forums

I'm sorry to hear that you've had some trouble with your Pathway Park mission. Thanks for taking the time to share your report with us.

I wasn't able to find any similar reports of this behaviour occurring in-game. To help us look into this further, would you be able to provide us with a video that shows you completing this mission on Hard difficulty, and that you are still unable to earn the daily rewards from this? This video will be helpful for further investigation.

I'd recommend uploading the video to a shar...

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Hello there @Sorata__Kanda!

I'm sorry to hear that you've encountered this visual issue after completing a Countdown session. Thanks for sharing your report with us, and for including a video.

I've now forwarded this to the dedicated teams so they can take a closer look at this. If we require any additional information from you, we'll reach out within this thread.

In the meantime, please keep an eye out for any future updates within the ...

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Thank you for sharing an update with us, @airnono.

If iCUE have shared that they do not know if they plan to update the older game RGB integration profiles with new products or not, then I'd recommend that you disable this software whilst playing The Division 2 to avoid encountering more technical issues.

Please keep an eye out on Corsair official platforms for any updates regarding the iCUE software.

Thanks! ...

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Hello there!

We don't yet have any new updates to share regarding the new Exotic Blueprints being unavailable for reconfiguration. I can assure you that our dedicated teams are looking into this further, though.

Any future updates regarding this investigation will be made available within the News & Announcements forum, so please keep an eye out for these.

Thanks!