Ubi-Borealis

Ubi-Borealis



13 May

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Fri4rs11! Welcome to the forums 🙂

I'm sorry to hear that you're having trouble fast-travelling in-game. Just to clarify, are you just unable to select the option to fast-travel, or are you unable to open up your menu / map screen at all?

If you could provide us with a video that demonstrates the issue you're experiencing in-game, this will help us to look into this further.
...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @louiehuey!

Thanks for taking the time to share your report with us, and for including a video! I'm aware that the 50% boost isn't applied to in-game bets (such as drinking challenges and flyting bets), but I'm not wholly sure if this is the same for Azar's trades.

I've reached out to our dedicated teams to see if we can get some more information about whether the boost should be applied to the silver earned from Azar's trades or not. Once we have more details to share, we'll reach out within this thread.

Thanks! 😊...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @hedningakjetil! Welcome to the forums 🙂

I'm sorry to hear that you're having trouble interacting with all of the NPCs during "Tossing and Turning." Thank you for sharing your workaround with us, and for letting us know that the workaround shared in this thread hasn't worked for you.

Would you be able to provide us with a video that shows that you're only able to find the NPC by the well to interact with within the village, and that you aren't given the prompt to speak to him? We can then forward this video to the dedicated teams for a closer look.

I'd recommend uploading this video to a sharing platform, such as YouTube or Google Drive, as this will allow you ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing us with a video, @therichgodhades! I'll get this forwarded to the dedicated teams so they can take a closer look at this. If we require any additional information from you regarding the missing prompts, we'll reach out to you within this thread.

Out of interest, would you be able to provide a screenshot or video showing your Interface settings as well? I'm aware there's an option to disable contextual actions (so the triangle prompt) in that menu, so it would be worthwhile checking that this hasn't been accidentally switched of...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

Thanks for taking the time to share this video with us. I've also encountered this issue in my own game, also following a round at Kara's Arena. I've forwarded the reports shared within this thread to the dedicated teams so they can look into this issue further.

If you have encountered this issue in-game, please can you provide us with the following information:

  • What actions were taken prior to being unable to open up the menu/map screen?
  • If you quit to the title and reload your most recent save, does t...
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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

Thanks for providing an additional video showing the missing settlement decoration names. I'll pass this along to the dedicated teams so they can take a look at is as part of the ongoing investigation.

If we require any additional information regarding these missing names, we'll reach out within this thread. In the meantime, I'd recommend keeping an eye out for any future updates within the ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

Though our Ubisoft Connect Challenges should update fairly quickly, if there is ongoing degradation or connectivity issues, it can take longer. In these cases, we do ask players to wait up to 24 hours for the servers to be updated. If you notice that your challenge still hasn't updated in 24 hours and there is no degradation taking place (you can check for that in our Ubisoft General forums and on our official Twitter page), then please don't hesita...

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sharing your experience, @azullFR!

I do recall that there is indeed a Codex Location tied to completing the first arc of the Mastery Challenges. If you haven't yet completed the Mastery Challenges, then it's very likely that the location you're missing is ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @giggles5426! Welcome to the forums 🙂

I'm sorry to hear that you've encountered issues with both "The Masters" and "Finding Fritjof." Thank you for taking the time to share your report with us.

As you've noticed, you won't be able to start "The Masters" until both the Relic and the Vessel of Souls arcs have been completed. This means you'll need to complete both "Malvigr" and "The Vault of the Ancients." As you're unable to progress in "Finding Fritjof," this will prevent you from completing "The Vault of the Ancients."

I would recommend checkin...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Screwy72! Welcome to the forums 🙂

I'm sorry to hear that your All-Father's Bracers have disappeared from your inventory after purchase. We've had some similar reports of this happening to other players, and the dedicated teams have been notified.

I'm happy to share that a fix is planned to be deployed in a future update! We don't yet have a confirmed ETA for when this update i...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @movinghearts274!

I'm sorry to hear that you're having trouble capturing a video on PS4. I've reached out to you in another thread with steps on how to do this, though ...

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You're welcome, @azullFR! I'm glad I was able to help you out here and shed some more light on the online servers! I'll move this thread across to our General Discussions forums now.

If you do require any further Player Support, don't hesitate to get in touch with us over in ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @azullFR!

Thanks for creating a new thread for this, and for tagging me! I've been able to reach out to our dedicated teams regarding the online servers and the different daily contracts, and they've been able to provide me with some more information about this.

The dedicated teams have confirmed that it's normal that the daily quest differs sometimes between players, and that this is nothing to worry about. All players should have the opportunity to complete two daily quests and one weekly quest, and to earn the same amount of Opals, n...

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Comment

Hello there @azullFR!

Thanks for creating a new thread for this, and for tagging me! I've been able to reach out to our dedicated teams regarding the online servers and the different daily contracts, and they've been able to provide me with some more information about this.

The dedicated teams have confirmed that it's normal that the daily quest differs sometimes between players, and that this is nothing to worry about. All players should have the opportunity to complete two daily quests and one weekly quest, and to earn the same amount of Opals, n...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @movinghearts274,

Thanks for sharing an update with us. It would be helpful to have a video of the issue you're experiencing with the Venutius tomb, as we can then forward this to the dedicated teams for a closer look. A video also helps us to fully understand the issue you're experiencing in-game, and can be helpful in the reproduction process.

You should be able to capture footage on your PS4 by using the PS Share features. If you need help in recording video, you can use ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Guggata! Welcome to the forums 🙂

I'm sorry to hear that you've been experiencing crashes whilst playing the "Madness of King Charles." Thanks for taking the time to share your report with us.

You mention that you've tried a number of tips and troubleshooting steps. Would you be able to let us know what these are? This will help us to prevent repeating any steps as we look into this further.

If you haven't already, I would recommend trying all of the steps from ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @MR-OPERATOR!

I'm sorry to hear that you've had trouble achieving the Gold Medal during the Trial of the Bear at Saint Guthlac's Point. Thanks for taking the time to share your report with us, and for including a video!

Would you be able to explain a bit more for me how this prevents you from achieving the Gold Medal for this Trial? I can see that the objectives to achieve the Gold Medal in this Trial doesn't include using the Dive of the Valkyries ability to achieve the kills. Is it that the enemies falling to the ground means t...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Dark_Angel1099! Welcome to the forums 🙂

I'm sorry to hear that you've encountered trouble with "Holy Day." Thank you for taking the time to share your report within this thread.

To help us to look into this issue further, would you be able to provide a video that shows this issue with tying up the Thegn occuring in-game? In the video, please can you show that you have th...

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing those images for us, @pengepako1998! I've popped these under a spoiler warning to make it a bit easier to navigate the thread.

I can see that we already have an open investigation for the clipping issues with Ezio's outfit. I've now forwarded your images to be included in this ongoing investigation. I've also forwarded your clipping report with Altair's outfit so the dedicated teams can look into this further.

If we require any additional information regarding your reports, we'll reach out within this thread. In the mea...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I apologise for the delayed update. Thank you for taking the time to report this refresh issue. I can confirm that the dedicated teams pushed a hot fix on 10th May 2022 that should have resolved this issue in-game. Based on the updates you've shared in this thread, it looks like this was a success and you have six new items available 😄

If you encounter any further trouble with the weekly refresh, please don't hesitate to get in touch and we'll investigate further.

Thanks! 😊